3080TI Founders Edition unexpected shutdown issue

Kenpachi2k · 5 Jun 2021 at 23:56

After recieving my 3080TI Founders Edition, I have come across an issues when running the GPU at load (playing a game + streaming) my computer just unexpectedly shut down - 4 shut downs within the span of 2hrs, event viewer doesn't really help me as much as I don't understand what things are but one that comes up the most HID-compliant headset, which I read on most reddit forums that headset drivers can create some issues with the GPU sound drivers - tried a fix and the PC worked for a solid 1-2hrs underload with 30-40 minutes being run on Heaven stress test at max. Still recieving unexpected shutdowns but less often. I am now trying an undervolt (started 9:45pm) as of to see if reducing temps and power consumption would help and has been running at load just gaming at max settings for 2hrs no unexpected shut downs. Would really like some help on this issue as im unsure where to look for whats making this issue.

Heres my current build:
CPU: AMD Ryzen 9 5900X 3.7 GHz 12-Core Processor
CPU Cooler: ARCTIC Liquid Freezer II 280 72.8 CFM Liquid CPU Cooler
Motherboard: Gigabyte X570 AORUS ELITE ATX AM4 Motherboard
Memory: Crucial Ballistix 32 GB (2 x 16 GB) DDR4-3600 CL16 Memory
Storage: Samsung 970 Evo 1 TB M.2-2280 NVME Solid State Drive
Storage: Samsung 860 QVO 1 TB 2.5" Solid State Drive
Storage: Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive
Storage: Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive
Video Card: NVIDIA GeForce RTX 3080TI 12 GB Founders Edition Video Card
Case: Phanteks Enthoo EVOLV ATX TG ATX Mid Tower Case
Power Supply: EVGA GA 850 W 80+ Gold Certified Fully Modular ATX Power Supply

Cyber-Mav · 6 Jun 2021 at 00:04

should be ok on power supply side of things with 850w.
is cpu overclocked?

IT Troll · 6 Jun 2021 at 00:07

Kenpachi2k said:
Video Card: NVIDIA GeForce RTX 3080 10 GB Founders Edition Video Card

Now I’m confused.

Kenpachi2k · 6 Jun 2021 at 00:15

IT Troll said:
Now I’m confused.

sorry typo, its updated but I do have the 3080TI.

Kenpachi2k · 6 Jun 2021 at 00:16

Cyber-Mav said:
should be ok on power supply side of things with 850w.
is cpu overclocked?

the cpu is undervolted.

Hedge · 6 Jun 2021 at 00:19

Kenpachi2k said:
the cpu is undervolted.

Try default everything maybe? Surely that's the first thing to do.

Purgatory · 6 Jun 2021 at 00:23

Is it just switching off like some one pulled the power ? Does it auto restart (depends if your motherboard bios is set to recover from a failure) or stays totally off and then you have to wait a bit before you can power it back on ?

If so it's the PSU not able to run that setup. How old is the psu and have you made sure to use more than one rail on it for the PCIE connections to the gpu and are you using seperate cables from the PSU to the gpu not the one cable with two connectors ?

EDIT: ignore the rail stuff as it is a single rail PSU I checked. SO just make sure to use more than one cable for gpu from the psu.

Kenpachi2k · 6 Jun 2021 at 00:25

Hedge said:
Try default everything maybe? Surely that's the first thing to do.

Alright I will try give that a go, so far still gaming now it's been going fine.

Kenpachi2k · 6 Jun 2021 at 00:32

Purgatory said:
Is it just switching off like some one pulled the power ? Does it auto restart (depends if your motherboard bios is set to recover from a failure) or stays totally off and then you have to wait a bit before you can power it back on ?

If so it's the PSU not able to run that setup. How old is the psu and have you made sure to use more than one rail on it for the PCIE connections to the gpu and are you using seperate cables from the PSU to the gpu not the one cable with two connectors ?

It's like someone pulled the power but with all the LEDs on the mobo and ram stay on and the system stays off until i hit the power button to turn it back on. It use to do this with my 3080 vision once in a while but that just restarts when it happened. The whole build is very recent, everything new since January 6th 2021. I have also made sure to use seperate cables to link into the 12pin splitter that Nvidia gave and done the same with the 3080 vision.

Purgatory · 6 Jun 2021 at 00:41

Kenpachi2k said:
It's like someone pulled the power but with all the LEDs on the mobo and ram stay on and the system stays off until i hit the power button to turn it back on. It use to do this with my 3080 vision once in a while but that just restarts when it happened. The whole build is very recent, everything new since January 6th 2021. I have also made sure to use seperate cables to link into the 12pin splitter that Nvidia gave and done the same with the 3080 vision.

It's sounding like a PSU issue then mate, if it was doing it with the 3080 and now the 3080ti. Maybe the over current protection on the PSU is doing it as these gpus power spike a lot.

Easy test set the motherboard bios to defaults and even xmp off for ram, then boot into windows and run cinebench multi core test in a loop and run heaven at same time to stress gpu, if it shuts down right away its PSU, you can also use the cpu-z stress test too for the cpu that works it hard too.

Kenpachi2k · 6 Jun 2021 at 00:46

Purgatory said:
It's sounding like a PSU issue then mate, if it was doing it with the 3080 and now the 3090ti. Maybe the over current protection on the PSU is doing it as these gpus power spike a lot.

Easy test set the motherboard bios to defaults and even xmp off for ram, then boot into windows and run cinebench multi core test in a loop and run heaven at same time to stress gpu, if it shuts down right away its PSU, you can also use the cpu-z stress test too for the cpu that works it hard too.

Alright will give this a go now.

Grim5 · 6 Jun 2021 at 00:49

Kenpachi2k said:
After recieving my 3080TI Founders Edition, I have come across an issues when running the GPU at load (playing a game + streaming) my computer just unexpectedly shut down - 4 shut downs within the span of 2hrs, event viewer doesn't really help me as much as I don't understand what things are but one that comes up the most HID-compliant headset, which I read on most reddit forums that headset drivers can create some issues with the GPU sound drivers - tried a fix and the PC worked for a solid 1-2hrs underload with 30-40 minutes being run on Heaven stress test at max. Still recieving unexpected shutdowns but less often. I am now trying an undervolt (started 9:45pm) as of to see if reducing temps and power consumption would help and has been running at load just gaming at max settings for 2hrs no unexpected shut downs. Would really like some help on this issue as im unsure where to look for whats making this issue.

Heres my current build:
CPU: AMD Ryzen 9 5900X 3.7 GHz 12-Core Processor
CPU Cooler: ARCTIC Liquid Freezer II 280 72.8 CFM Liquid CPU Cooler
Motherboard: Gigabyte X570 AORUS ELITE ATX AM4 Motherboard
Memory: Crucial Ballistix 32 GB (2 x 16 GB) DDR4-3600 CL16 Memory
Storage: Samsung 970 Evo 1 TB M.2-2280 NVME Solid State Drive
Storage: Samsung 860 QVO 1 TB 2.5" Solid State Drive
Storage: Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive
Storage: Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive
Video Card: NVIDIA GeForce RTX 3080TI 10 GB Founders Edition Video Card
Case: Phanteks Enthoo EVOLV ATX TG ATX Mid Tower Case
Power Supply: EVGA GA 850 W 80+ Gold Certified Fully Modular ATX Power Supply

The symptoms you're having sounds 99% like your PSU's over current protection kicking in to trip it to prevent 1) PSU from blowing up and 2) Starting a fire

You should try a newer PSU

Kenpachi2k · 6 Jun 2021 at 01:25

Purgatory said:
Easy test set the motherboard bios to defaults and even xmp off for ram, then boot into windows and run cinebench multi core test in a loop and run heaven at same time to stress gpu, if it shuts down right away its PSU, you can also use the cpu-z stress test too for the cpu that works it hard too.

Ran a full cycle of cinebench multi core looping for 10 minutes alongside heaven maxed out, system is at default and didn't shut down once.

Grim5 said:
The symptoms you're having sounds 99% like your PSU's over current protection kicking in to trip it to prevent 1) PSU from blowing up and 2) Starting a fire

You should try a newer PSU

Although I have my doubts about the XMP profile of my ram, I forgot to include this but when I first used the XMP profile for a week thats when I started seeing the restarts with the PC. Being advised by the manufacturer, I MemTest each stick individually overnight over 6 nights (3 runs per stick) both returning with no errors. I noticed with XMP off, the PC has almost next to no crashes/shutdown/restarts but I may be wrong here as I'm very new to this.

I also don't have the funds to purchase a new PSU as of the purchase of the 3080TI, I have been refunded by Amazon in full for the ram but they're expecting it to be shipped back to them until I find a new kit.

Purgatory · 6 Jun 2021 at 01:38

Kenpachi2k said:
Ran a full cycle of cinebench multi core looping for 10 minutes alongside heaven maxed out, system is at default and didn't shut down once.

Although I have my doubts about the XMP profile of my ram, I forgot to include this but when I first used the XMP profile for a week thats when I started seeing the restarts with the PC. Being advised by the manufacturer, I MemTest each stick individually overnight over 6 nights (3 runs per stick) both returning with no errors. I noticed with XMP off, the PC has almost next to no crashes/shutdown/restarts but I may be wrong here as I'm very new to this.

I also don't have the funds to purchase a new PSU as of the purchase of the 3080TI, I have been refunded by Amazon in full for the ram but they're expecting it to be shipped back to them until I find a new kit.

Have you run memtest with xmp on to make sure you are not getting errors while the ram is overclocked ? Is the ram on the motherboards QVL to rule out not 100% compatible ram ?

Sarge2255 · 6 Jun 2021 at 02:00

Kenpachi2k said:
Ran a full cycle of cinebench multi core looping for 10 minutes alongside heaven maxed out, system is at default and didn't shut down once.

Although I have my doubts about the XMP profile of my ram, I forgot to include this but when I first used the XMP profile for a week thats when I started seeing the restarts with the PC. Being advised by the manufacturer, I MemTest each stick individually overnight over 6 nights (3 runs per stick) both returning with no errors. I noticed with XMP off, the PC has almost next to no crashes/shutdown/restarts but I may be wrong here as I'm very new to this.

I also don't have the funds to purchase a new PSU as of the purchase of the 3080TI, I have been refunded by Amazon in full for the ram but they're expecting it to be shipped back to them until I find a new kit.

Doesn't sound like it's your Power supply as its 850w EVGA Gold certified, and the recommended is 750w.

Try and test the PC with your old graphics card if you have one, and see if the problem persists.

Grim5 · 6 Jun 2021 at 03:00

Sarge2255 said:
Doesn't sound like it's your Power supply as its 850w EVGA Gold certified, and the recommended is 750w.

Try and test the PC with your old graphics card if you have one, and see if the problem persists.

several reviewers had to swap out psu when testing their testing their 3090 last year. Heck, Linus from LTT had to swap out a 1200w PSU in their test rig because it wasn't capable of handling the 3090 and later the 6900xt - not because those systems need over 1200w but because the PSU is simply unable to deliver that anymore, if it ever could

Even though the psu says 850w on the box, doesn't mean it's actually gonna do that and smile about it:

* components like capacitors degrade over time
* 12v rails can't hold same voltages anymore
* cheaper psu's have cheap components that may not deliver what they state in the box even when new
* fans may fail or psu not get airflow causes overheating
* Variability between PSU, you can have different performance with PSU's that are the same model and there isn't enough QC testing done

the psu industry has some serious QC issues in general and there are so many points of failure that I am always extremely skeptical about any PSU. I've seen so many PSU and also UPS fail over the years that I've learnt it's one of the highest risk points in IT

Sarge2255 · 6 Jun 2021 at 04:55

Grim5 said:
several reviewers had to swap out psu when testing their testing their 3090 last year. Heck, Linus from LTT had to swap out a 1200w PSU in their test rig because it wasn't capable of handling the 3090 and later the 6900xt - not because those systems need over 1200w but because the PSU is simply unable to deliver that anymore, if it ever could

Even though the psu says 850w on the box, doesn't mean it's actually gonna do that and smile about it:

* components like capacitors degrade over time
* 12v rails can't hold same voltages anymore
* cheaper psu's have cheap components that may not deliver what they state in the box even when new
* fans may fail or psu not get airflow causes overheating
* Variability between PSU, you can have different performance with PSU's that are the same model and there isn't enough QC testing done

the psu industry has some serious QC issues in general and there are so many points of failure that I am always extremely skeptical about any PSU. I've seen so many PSU and also UPS fail over the years that I've learnt it's one of the highest risk points in IT

Yes, trying to help the OP here. PSUs can fail, obviously any component can fail, RAM etc...Even something as simple as incorrectly seating the GPU, incorrectly seated RAM, faulty GPUs....could cause the issue.

He said he can't afford to get a PSU and he does not know what the issue is,my advice to him is to swap out the GPU with his previous one (if he even has one), test if the problem persists. If it doesn't, then he 100% knows that it is an issue when the 3080 Ti GPU is inside his setup. Then he can troubleshoot from there.

random_matt · 6 Jun 2021 at 06:32

- ☆☆☆☆☆☆☆☆☆☆2 out of 5 stars.
  
  · 3 months ago
  Sadly not good enough
  I am writing this review after having the PSU for a couple of months and taking a couple of months to work out why my system kept cutting out. It didn't happen all the time but after a few times, I started noticing a pattern and have finally isolated the issue to the PSU and have tested to confirm.
  
  The PSU and cables are all nice but it cannot cope with high load and cuts out. I have an AMD Ryzen 9 5900X CPU and AMD Radeon RX 6900 XT and under high load, the PSU cuts out.
  - Value
  - Value, 2 out of 5
  - Quality
  - Quality, 3 out of 5
  Helpful?
- ☆☆☆☆☆☆☆☆☆☆2 out of 5 stars.
  
  · 5 months ago
  Can't cope with a 3090 and a power hungry CPU
  I brought this a few weeks ago as a small upgrade from an EVGA 750w G2 that's been doing me proud for a number of years. I gave the G2 to a friend for a new build and sod's law, immediately afterwards this thing starts randomly restarting when i'm gaming. A quick google shows this is a common problem and these PSU's can't handle pairing a 3090 with a high spec CPU. The power spikes that combination can entail in demanding games results in its protection circuits kicking in.
  
  It's a shame, as other than that, it's a nice piece of kit. Very quiet, compact for the wattage, included cables are good.
  - ✘ No,
  - I do not recommend this product.
  - Value
  - Value, 3 out of 5
  - Quality

random_matt · 6 Jun 2021 at 06:34

They have good psu's and bad ones, you have the latter.

Grim5 · 6 Jun 2021 at 07:01

Sarge2255 said:
Doesn't sound like it's your Power supply as its 850w EVGA Gold certified, and the recommended is 750w.

Try and test the PC with your old graphics card if you have one, and see if the problem persists.

The 80 Plus certification is practically worthless and a lot of PSU are never certified, they just stick the "certificate" on it. I'm surprised at how the PSU industry isn't held more to account at the lack of quality control