350D driver trouble

Pickers · 8 Mar 2006 at 17:09

I've tried to install the canon WIA driver several times, but when I plug in the camera and flick the power to on, I get the "found new hardware : DCP CONNECT" bubble appear, but then the windows "let windows search for the appropriate driver" etc window appears.

Can anyone help me, as this window shouldnt come up. The troubleshoot section just says "uninstall the driver and start again".

edit: I've tried on my laptop now too and its the same story. Tried a number of USB ports, with all other usb equipment unplugged and STILL the same.
:mad:

rickyt · 8 Mar 2006 at 18:53

I dont know anything about the 350 , but I do know about the trouble with USB ports. Allways install the drivers first , possibly re-boot , then plug your USB device into the port. I know lots of people who have just plugged there cameras into a port and loaded the software and it has actually dissabled the port. They've had to buy cards readers in order to view there pictures on their Pc.Normally after the software installation and plugging the device in , it will find the relevant files and a pop up message will read ....your hardware device is ready to use.... or something similar .If it does'nt ,leave the CD in the tray and point and this if it asks for the driver .Your PC or lappy is not on a network is it ?? . someone could't install a USB scanner today at work on a network PC as they did'nt have administrative rights .Just a few ideas .

Pickers · 8 Mar 2006 at 19:12

rickyt said:
I dont know anything about the 350 , but I do know about the trouble with USB ports. Allways install the drivers first , possibly re-boot , then plug your USB device into the port. I know lots of people who have just plugged there cameras into a port and loaded the software and it has actually dissabled the port. They've had to buy cards readers in order to view there pictures on their Pc.Normally after the software installation and plugging the device in , it will find the relevant files and a pop up message will read ....your hardware device is ready to use.... or something similar .If it does'nt ,leave the CD in the tray and point and this if it asks for the driver .Your PC or lappy is not on a network is it ?? . someone could't install a USB scanner today at work on a network PC as they did'nt have administrative rights .Just a few ideas .

Cheers for the reply. I installed the software first, rebooted then plugged it in and turned it on exactly as they say in instructions. After this I thought it may be some conflict with my ixus v3 drivers, so I uninstalled them and started over but the same thing happens.
Fortunatly I have a card reader in my printer, so it looks like I'll be using that

Oh I am on a network, but no user profiles so all 'users' are admin.

Richard T · 8 Mar 2006 at 21:07

Pickers said:
Cheers for the reply. I installed the software first, rebooted then plugged it in and turned it on exactly as they say in instructions. After this I thought it may be some conflict with my ixus v3 drivers, so I uninstalled them and started over but the same thing happens.
Fortunatly I have a card reader in my printer, so it looks like I'll be using that
Oh I am on a network, but no user profiles so all 'users' are admin.

I'd un-install the usb hubs from device manager then when it asks you for drivers try the windows update site. I had to do this on my pc to get USB 2 working

Pickers · 8 Mar 2006 at 21:56

Will this be ok to do considering my mouse is USB? can I leave it plugged in?

Richard T · 8 Mar 2006 at 22:56

Pickers said:
Will this be ok to do considering my mouse is USB? can I leave it plugged in?

I did with mine... but it may be best to have a ps2 mouse handy just incase!

themask70 · 9 Mar 2006 at 12:50

hey, that happened with my EOS 350d and i just canceled that one and some got it to ignore that hardware. hope it helps

regards, david

Cuchulain · 9 Mar 2006 at 12:58

Pickers said:
I've tried to install the canon WIA driver several times, but when I plug in the camera and flick the power to on, I get the "found new hardware : DCP CONNECT" bubble appear, but then the windows "let windows search for the appropriate driver" etc window appears.

Can anyone help me, as this window shouldnt come up. The troubleshoot section just says "uninstall the driver and start again".

edit: I've tried on my laptop now too and its the same story. Tried a number of USB ports, with all other usb equipment unplugged and STILL the same.

Have you tried the communication setting in the menu, 5th one across, should be set to "PC Connection", probably already is but you never know.

Pickers · 9 Mar 2006 at 13:02

themask70 said:
hey, that happened with my EOS 350d and i just canceled that one and some got it to ignore that hardware. hope it helps

regards, david

Sorry, elaborate? I cancel the window and then it just says new hardware failed to install or whatever it says.

Re above: Yeah the camera menu is set to pc connectivity.

Cuchulain · 9 Mar 2006 at 13:10

Pickers said:
Sorry, elaborate? I cancel the window and then it just says new hardware failed to install or whatever it says.

Re above: Yeah the camera menu is set to pc connectivity.

I don't think I've installed my camera driver yet for the 350, I'll give it a go now and see what happens.

Downloaded the latest WIA driver from Canons site, camera was switched on and plugged in, installed the driver using setup.exe, turned the camera off and on and it popped up the usual "connect to the internet to find a driver" rubbish, picked no, then picked install automatically from the next popup and it installed it as a digital still camera which I can browse in Explorer.

Pickers · 9 Mar 2006 at 13:38

Hmm. did that too, but it fails to find any files relating to the camera.
did it come up saying "DCP connect" as the device found first?
Looks like its gonna be sent to canon for a month

Cuchulain · 9 Mar 2006 at 13:53

Pickers said:
Hmm. did that too, but it fails to find any files relating to the camera.
did it come up saying "DCP connect" as the device found first?
Looks like its gonna be sent to canon for a month

Never came up with that I'm afraid. If I were you I'd get a USB 2 card reader, I'm sure I've read someone that you risk getting voltage down the USB cable with the camera directly connected.

Pickers · 9 Mar 2006 at 14:11

Cuchulain said:
Never came up with that I'm afraid. If I were you I'd get a USB 2 card reader, I'm sure I've read someone that you risk getting voltage down the USB cable with the camera directly connected.

Yeah I was going to get one anyway - question is, do I send off the camera to get it repaired and forfeit a month incase theres a larger problem, or just play blind ignorance? I think I'm inclined to go down the "get it repaired" route to be honest, incase it comes back to haunt me.

Cuchulain · 9 Mar 2006 at 14:15

Pickers said:
Yeah I was going to get one anyway - question is, do I send off the camera to get it repaired and forfeit a month incase theres a larger problem, or just play blind ignorance? I think I'm inclined to go down the "get it repaired" route to be honest, incase it comes back to haunt me.

Difficult one, you might send it off and it could be a windows problem. Not sure if they'd charge you if they can't find a fault, do you have another machine you could try it on?

Pickers · 9 Mar 2006 at 14:17

Yeah, done it on lappy and main desktop. I've rung and they said no charge if its found not to be faulty, so I guess all I have to lose is the delivery/insurance cost.

Pickers · 23 Mar 2006 at 13:22

**UPDATE**
Camera has just been returned from the service centre where it was dismantled for inspection and USB lead was replaced...
It may just have been a shoddy USB lead

So glad to have it back though! Thanks canon - great service!!

Richard T · 23 Mar 2006 at 17:04

so its working now?

cool! if it is!