360 Freezing while gaming

toxic · 11 Mar 2007 at 08:51

Have a slight problem with the kidz's XBOX 360. For some reason the games when playing keep on freezing and was wondering if this is a common problem with them. The games just freeze with the picture locked up on the screen and the system needs turned off and back on before it will operate.
Do you think I need to be sending this ssystem back on an RMA..and if so whats the best wasy to do it...the place you bought it...or can you go microsofrt direct?

Cheers

jamie2497 · 11 Mar 2007 at 09:04

Definetely take it back to the place you got it, that way youll be guaranteed a brand new unit and not a refurbished one.

ic1male · 11 Mar 2007 at 09:40

Have you got it adequately ventilated? It's not shoved into a cabinet under the TV with restricted airflow?

tim_2_5 · 11 Mar 2007 at 10:05

is the power supply well ventilated? there have been problems with xboxs freezing when it is not

Darkaber · 11 Mar 2007 at 15:37

Aye, it seems to me that its getting way to hot hence the freezing

If it is getting good airflow take it back and get a new unit.

Doonhamer · 11 Mar 2007 at 15:48

If he decided to take it back to the store due to a fault would he have to hand over his hard drive as well? or would they allow him to keep his old drive?

toxic · 11 Mar 2007 at 17:11

cool...it came from a well known highstreet store...so hopefuly they will take it back and give another one. I thought that if it was an RMA then they would have to be sent back to Microsoft. It was bought early December.

Ventilation wise...its under the TV but its an op[en stand and prety well ventilated. Ill try moving the power supply see if that makes any difference.

Cheers