360 Return Policy..

benjo · 22 Mar 2008 at 22:05

Hi folks.

I work in the electrical department of a supermarket. For some reason somebody has returned an 360 Core system to the store, instead of Microsoft. The defective slip states: "Keeps turning off and doesn't play games".

Now.. i'm toying with the idea of offering my manager £30 or so to take it off her hands before it gets returned to the depot. What's stopping me from taking it home, phoning up microsoft and asking for it to be refurbished? :confused:

I'm guessing i'd need proof of purchase? If so, my plan is ruined, if not, reckon it's worth a try?

Thanks

Anders0n · 22 Mar 2008 at 22:11

As long as the warranty sticker is still in place you'll be fine.

Don't need any proof of purchase.

Wyrdo · 22 Mar 2008 at 22:15

Anders0n said:
As long as the warranty sticker is still in place you'll be fine.

Don't need any proof of purchase.

Yep, just call MS and they'll ask for the serial number of the unit, that's all you need. But surely if it's been returned to the store the store will send the faulty unit back to MS? They're not just going to write it off are they?

Psymonkee · 22 Mar 2008 at 22:27

I would severly doubt the store would let you imo.

Returned item means the store has 'lost' £180 (or whatever the core cost) when it issued a refund.

It intends to reclaim that money by returning it to the wholesaler for appropriate credit...

benjo · 22 Mar 2008 at 22:59

Well it's just i was told by my manager that we're not to let customers return the 360's back to the store, and instead contact microsoft. My manager said she would sell it to me if she couldnt send it back.

edit: I noticed on the defective slip that the original purchase was during september last year, so i presume it's still in warranty?

DanMc07 · 22 Mar 2008 at 23:46

Yeah it will still be in warranty untill September. You get 3 years warranty for 3ROD

Tobes · 23 Mar 2008 at 00:02

benjo said:
Well it's just i was told by my manager that we're not to let customers return the 360's back to the store

I'm not trying to stir anything up but by the sounds of it the customer had a 1 year warranty with the store. Therefor your store cannot turn away customers who wish to get a replacement.

The store you work in will send it back to its supplier. What's stopping you from having it is how stores work. I have worked in a supermarket before and wasn't even allowed to take out of date fruit home even for something like a rabbit. It get's chucked in the bin.

Wrathamon · 23 Mar 2008 at 00:17

Tobes said:
I'm not trying to stir anything up but by the sounds of it the customer had a 1 year warranty with the store. Therefor your store cannot turn away customers who wish to get a replacement.

Under all the sale of goods act stuff and that, the buyer's contract of sale is with the store and not Microsoft. So for the warrenty period of a year it's then up to the store to either repair or replace it. They can't just fob the customer off by telling them to contact Microsoft.

Tobes · 23 Mar 2008 at 00:20

Cheers for confirming it.

I'm off to a store on Monday to return my Elite and I bought it in August. I'm not going to MS because I will get a refurbished unit.

fish99 · 23 Mar 2008 at 00:50

Tobes said:
Cheers for confirming it.

I'm off to a store on Monday to return my Elite and I bought it in August. I'm not going to MS because I will get a refurbished unit.

Much more likely that they will fix yours. I've sent mine in twice and got the same 360 back repaired.

Tobes · 23 Mar 2008 at 00:52

fish99 said:
Much more likely that they will fix yours. I've sent mine in twice and got the same 360 back repaired.

Sent? I'm going in to swap for a new one. Already done it once at the store. (4th RROD).

EDIT: Oh you mean MS will repair mine. Yeh they could do. Not going to risk it though. Or the wait.

benjo · 23 Mar 2008 at 02:11

Thanks for the comments guys

Although it seems unlikely, i'll let you know how it goes!

RockLobster · 23 Mar 2008 at 11:18

Wrathamon said:
Under all the sale of goods act stuff and that, the buyer's contract of sale is with the store and not Microsoft. So for the warrenty period of a year it's then up to the store to either repair or replace it. They can't just fob the customer off by telling them to contact Microsoft.

Not strictly true: -

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

After six months you have to prove it. I tried returning my Xbox 360 to Toys R Us, it was seven months old they refused because of the above. They told me I have to send it back to Microsoft. What I'd like to know is how do you prove as a consumer the lack of conformity?

Tobes · 23 Mar 2008 at 13:43

The amazingly high fault rate would be enough. If it were to go to court I'm pretty sure you could win on that basis. All you would need to do is list the different models and which ones are built poorly so the fault can occur.