400D issue

Youstolemyname · 27 Mar 2008 at 20:06

MY 400d finally arrived today, set it all up, slotted in the battery and it worked a charm.

Tried taking a pic and I got a message saying 'error 99', reinstall battery. The battery indicator was displaying full though.

Then, all power went off. I couldn't turn it back on and just assumed the battery was dead as I hadn't charged it out of the box.

I had the battery on charge for 30 mins and the green 'battery full' indicator came on on the charger. So I installed it and now the camera wont fire up anymore

I've put the battery back on charge but the green light is coming on on the charger after about 2 mins or so.

Any ideas how to get this working as I really CBA to repack it all up and return it.

Meh

Thanks in advance

footman · 27 Mar 2008 at 20:15

this may help to start with http://www.dcresource.com/forums/showthread.php?t=3284

my wife had it come up on her 350D just the once but it went away again!

Youstolemyname · 27 Mar 2008 at 20:21

Thing is, I cant even get it to power up now

Aod · 27 Mar 2008 at 20:30

try removing the backup data battery inside the battery compartment for about 5 minutes and then put it back and try again.

Youstolemyname · 27 Mar 2008 at 20:48

No joy, dead as a doornail

Should the battery be getting warm at all on charge? It is not even getting slightly warm.

mrk · 27 Mar 2008 at 20:57

It will get warm during charge - all batteries get warm whilst charging

Sounds like a duff battery though, could you possibly take it to a local camera shop so you can quickly test one of their display body batteries and vice versa ?

Youstolemyname · 27 Mar 2008 at 21:08

I will pick up a spare battery in town tomorrow, take my current battery with me and ask them to see..I really don't want to go through the hassle of returning it and be without a camera this weekend

Youstolemyname · 28 Mar 2008 at 12:54

Looks like it is either the battery or the charger. Took the battery into a camera shop and they tried it in their camera. Didn't work so have bought a spare battery to try so I can play with my new toy.

Thanks all for your help.

Aod · 28 Mar 2008 at 15:55

mrk said:
It will get warm during charge - all batteries get warm whilst charging

Sounds like a duff battery though, could you possibly take it to a local camera shop so you can quickly test one of their display body batteries and vice versa ?

Li-Ion batteries do not and should not get hot while charging. Certainly, none of mine do, and i have loads of them.

mrk · 28 Mar 2008 at 16:25

Mine does get slightly warm during charging.

Helium_Junkie · 28 Mar 2008 at 16:36

Mine doesn't

I need a spare actually, thanks for reminding me!

James07 · 28 Mar 2008 at 17:09

Are spares expensive? How much are Batteries?

hyster · 28 Mar 2008 at 17:16

James07 said:
Are spares expensive? How much are Batteries?

£5ish for a non Canon one.

FreeStream · 28 Mar 2008 at 17:48

I got 3 for £12 Delivered from the bay for my 40D

As a official one is 3 times the price 9 cheapies out do 1 expensive

Youstolemyname · 28 Mar 2008 at 19:50

Is there any way I can 'trick' the charger into thinking the battery is empty? The one that came to the camera registers as full in the charger after a few mins and it clearly is not. If I can't, I will just RMA it to Canon.

The spare I got today is charging nicely so fingers crossed it will all be okay

Youstolemyname · 28 Mar 2008 at 22:58

Meh... there must be something up with the charger as it still wont work. Camera is just dead as a doornail.

RMA time tomorrow.

Can someone check I am not being a numpty and confirm what I am doing is right:

1. Attach lens
2. Insert CF card
3. Charge battery- it goes orange while charging then green
4. Insert battery
5 Power up.....well it should power up but nothing happens

james.miller · 28 Mar 2008 at 23:01

is the battery actually dead? do you have a multimeter to hand to test it? tbh it sounds like a camera fault, not the battery. i dont get error 99 on my 400d when the battery is flat, it just flashes up the battery icon and shuts down.

Youstolemyname · 28 Mar 2008 at 23:12

james.miller said:
is the battery actually dead? do you have a multimeter to hand to test it? tbh it sounds like a camera fault, not the battery. i dont get error 99 on my 400d when the battery is flat, it just flashes up the battery icon and shuts down.

Haven't got a multimeter but took it into the local camera shop today and tried it in a 400d. The camera didn't fire up at all, just like mine so both me and the shop guy assumed that it must be the battery and I got a new one.

I charged the new one and have got the same result i.e. nothing happening on power up.

I can only assume the charger must be faulty somehow and it is nuking the batteries...

I only got the error 99 on first use of the camera with the little bit of juice the shipped batery came with.

Either way it's all going back tomorrow. Right pain as I wanted to play with it this weekend

james.miller · 28 Mar 2008 at 23:15

oooooh right. oh in that case i think you're right, it's the charger either nuking the battery (not really likely) or its just not charging them at all.

Youstolemyname · 28 Mar 2008 at 23:19

james.miller said:
oooooh right. oh in that case i think you're right, it's the charger either nuking the battery (not really likely) or its just not charging them at all.

What is bizzare is that the charger is reporting the battery is fully charged. Not quite sure how it all works though, could it make the battery report fully charged without actually giving it any juice? :confused:

Meh. I just wanted to take some pics lol