8 Billion Command Timeouts

[JaguarLover]

Hello All,
My Hard disk was constantly running at 100%, I found this to be Bullgaurd eating into my HDD, however I think it has done some permanent damage, I did a test with Defragler and this is the result

Spoiler

1 Read Error Rate 0 114 99 6 0x000004103525
3 Spin-Up Time 0 ms 99 99 0 0x000000000000
4 Start/Stop Count 1,048 99 99 20 0x000000000418
5 Reallocated Sectors Count 0 100 100 36 0x000000000000
7 Seek Error Rate 0 80 60 30 0x000006522C91
9 Power-On Hours (POH) 68d 6h 99 99 0 0x000000000666
10 Spin Retry Count 0 100 100 97 0x000000000000
12 Power Cycle Count 1,042 99 99 20 0x000000000412
184 End-to-End error 0 100 100 99 0x000000000000
187 Reported Uncorrectable Errors 0 100 100 0 0x000000000000
188 Command Timeout 8,590,065,668 100 99 0 0x000000020004
189 High Fly Writes 0 100 100 0 0x000000000000
190 Airflow Temperature 33 °C 67 56 45 0x000024210021
191 G-sense Error Rate 105 100 100 0 0x000000000069
192 Power-off Retract Count 191 100 100 0 0x0000000000BF
193 Load Cycle Count 2,298 99 99 0 0x0000000008FA
194 Temperature 33 °C 33 44 0 0x000000000021
195 Hardware ECC Recovered 0 51 42 0 0x000004103525
197 Current Pending Sector Count 0 100 100 0 0x000000000000
198 Uncorrectable Sector Count 0 100 100 0 0x000000000000
199 UltraDMA CRC Error Count 0 200 200 0 0x000000000000
254 Free Fall Protection 0 100 100 0 0x000000000000

Let me draw your attention to
188 Command Timeout 8,590,065,668 100 99 0 0x000000020004

I was told 500,000 was bad... I have 8 Billion, is this a problem bullgaurd has caused or could it be a false reading?

 

[mojojoe]

I wouldn't worry too much, it's possible Bullguard ended up DoS-ing itself. Only if you continue to see the number climb with the problem corrected would you need to be concerned. A command timeout can easily occur without any sort of hardware issue.
It may also be your drive isn't correctly reporting, which with a monstrous value like that is definitely a possibility.

 

[GefGz]

You're not getting any other "proper" errors so I'd suggest try changing to a new SATA lead, and possibly another port on your mobo if you've got one spare.

500k is high, 8 Billion is incorrect.

If really concerned, you can ask about RMA'ing it, if you're in your warranty.

 

[dk345]

If there is something wrong then you'll likely be able to tell through a degradation of performance. Like the above poster says, 8 billion sounds like a dodgy reading.

If you are concerned or just want piece of mind, download and install the manufacturer's diagnostic software and run a check. Certainly do this before wasting time setting up an RMA. In fact, they'll probably ask you to do that before approving it.

 

[wonko]

There's something a bit weird with the data shown, as the current/worst/threshold values are normally in the 0-255 (byte) range, so I'd guess that 8,590,065,668 is the result of a bug in defraggler.