A big thumbs up to Antec

AS_Platinum

AS_Platinum

AS_Platinum

Associate
Joined
5 Jun 2004
Posts
1,339
Location
Hythe, Hants
Well here we go,

A few weeks I ordered some gear of OCUK, recieved it all, everything was intact & fine that was until I opened the Antec P180 case, pulled it out of the packaging carefully, kicked the box out the way and dropped a brand spanking new case on the floor causing a crack down the top-side of the front panel. You would have loved to been a fly on the wall at that moment, a few choice words were shouted. Anyway, instead of being a lame git & blaming it on the courier, I thought i'd just contact Antec themselves & explain what a numpty I have been and asked if I could order a replacement front panel (obvoiusly I offered to pay, as it was my fault).

Got an email from antec as follows:

Dear Mr. Horne,

Thank you for using Antec products. Your SP no. is #&*(&(&*$

We are going to send you new replacement for free ASAP. It would reach you within 3 to 5 working days.

To avoid package being returned to sender, please make sure someone available to receive and sign for the package.



Best regards,

Riska - RMA Department

To me that just goes above the call of duty IMO considering it was my fault.
Recieved the front panel today & I am one hell of a happy bunny.
 
Yup when the world is hinging on destruction we'll make sure not to let you hold the nuclear football. ;)

....nice customer service
 
i have had replacement panels for my p180 and they didn't even raise an eye brow! i like antec for there no nonsense support and why i am a big fan! not to say i wont get another brand but they will have to prove themselves!
 
Wow thats dam good customer service :D

I bought an NSK2400 recently and the front bezel was a little rougth with patchy paint and the top cover didnt fit as it was damaged. I wish I just contacted antec now rather than sending the case back
 
Good to read that Antec's support is so good.

I submitted a request for a spare part the other day for my Antec case (came with one of the drive cages damaged :( ). Hopefully they can get it sorted for me as quickly as AS_Platinum was.
 
I have had to go through antec cust. service twice, both times they were fast and efficient and didn't quibble about sending a replacement out.

Best customer service I have seen. :D
 
I'll drink to that :p

the very same Riska sent me a new psu t'other week, in place of my 2yr old true blue 480 i got a nice 550watt trio AND didnt have to send the old one back :cool:

So marks out of ten for Antec CS = 11.
 
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