A call for Help please if i may.

[howdeedoodee]

Button on psu if its not an on/off switch
Likely its a psu self test button possibly

The power supply has a toggle switch marked on-off and a black push and release button?

 

[Mcnumpty2323]

Yep just answered that
The push button is for different speeds
For the psu fan
Including turning it off

 

[Benass]

if u know your way around with a multimeter, i could give you a small guide to investigate power rails. if we knew resistance and voltages on all power rails we could tell with hight acuracy how bad it is.
Ocuk dont do in house repairs.

 

[McPhee]

Do graphics cards have unique ID numbers a bit like mobile phones?
The devil in me just thought Amazon has Trillions...order a RTX2080TI from them direct and send them back the faulty one....It'll then go back to Zotac where it belongs.

That's a common scam, and one that Amazon has been cracking down on. If you return the wrong card and you get caught, they will keep the broken card and your money.

Quite a few stories of innocent (or maybe "innocent") people getting caught out by this over the last year or so. They wind up having to do a chargeback or S75 claim through their payment provider to get their money back, as Amazon become completely uncooperative the moment they suspect a customer of fraud.

 

[ANDREW GREEN]

Court route...not sure if the grief, letter writing, facts gathering, sleepless nights, traveling to court etc, etc is worth it.

It's really not that difficult and it should be an easy to win case. They supplied you with a defective product. Write them a letter stating this demanding either they replace the product or fix or you will take them to court for the amount. Short and concise. Then take them to court if they do not coorporate. Again it's more filling in a form than anything too complicated. Then you either get them to fix or get a full refund (might be only partial given you got some use, not entirely sure).

 

[Haggisman]

Then you either get them to fix or get a full refund (might be only partial given you got some use, not entirely sure).

Even a pro-rata refund would be almost £900 if we work off a 5 year expected lifespan

Definitely worth going through the process of writing a couple of letters, i think it's unlikely it would get to the court stage.

Of course section 75 would probably still be easier if that's an avenue open to you

 

[McPhee]

^Worth bearing in mind that SB Computers won't want the hassle of going to court either. Plus, if they lose then a Judge could order them to cover hundreds of pounds in costs (on top of settling your claim). There are strong incentives for them to settle this before it goes to court, but first you have to make them believe you will take it that far (and win).

There's a template letter here:

https://www.which.co.uk/consumer-ri...-item-to-be-repaired-or-replaced-adL425f1TlgZ

Just download it, swap in the relevant details, print it off and send it. Don't add anything or elaborate. It'll take you five minutes and cost you a stamp. Often that's all it takes; most retailers don't want the hassle of a battle and will just back down. If they stick to the line that they aren't responsible, then you've got the option of taking it further, or just moving on.

 

[SkillTim]

^Worth bearing in mind that SB Computers won't want the hassle of going to court either. Plus, if they lose then a Judge could order them to cover hundreds of pounds in costs (on top of settling your claim). There are strong incentives for them to settle this before it goes to court, but first you have to make them believe you will take it that far (and win).

There's a template letter here:

https://www.which.co.uk/consumer-ri...-item-to-be-repaired-or-replaced-adL425f1TlgZ

The letter states that the retailer is in breach of contract. What contract? The only contract is the standard 12 months. That has lapsed. There is no expected lifespan either. All warranties on parts from manufacturers are not valid to the customer, if the retailer doesn't want to pass them on, that's tough. You are out of SB Computers warranty and did not purchase an extended one. There is no point sticking up for the small guy if he doesn't have a leg to stand on.

 

[ANDREW GREEN]

The letter states that the retailer is in breach of contract. What contract? The only contract is the standard 12 months. That has lapsed. There is no expected lifespan either. All warranties on parts from manufacturers are not valid to the customer, if the retailer doesn't want to pass them on, that's tough. You are out of SB Computers warranty and did not purchase an extended one. There is no point sticking up for the small guy if he doesn't have a leg to stand on.

It should state 'in breach of Sale of Goods Act', not 'the contract'. Under the Sale of Goods Act goods must be fit for purpose. Being fit for purpose something shouldn't fail in 14 months of use.

 

[McPhee]

The letter states that the retailer is in breach of contract. What contract? The only contract is the standard 12 months. That has lapsed. There is no expected lifespan either. All warranties on parts from manufacturers are not valid to the customer, if the retailer doesn't want to pass them on, that's tough. You are out of SB Computers warranty and did not purchase an extended one. There is no point sticking up for the small guy if he doesn't have a leg to stand on.

This has nothing to do with warranty.

It should state 'in breach of Sale of Goods Act', not 'the contract'. Under the Sale of Goods Act goods must be fit for purpose. Being fit for purpose something shouldn't fail in 14 months of use.

No, it shouldn't.

A contract to supply goods is formed at the point of sale. The Consumer Rights Act (2015) Part 1, Chapter 2, sets out a consumer's rights in relation to that contract. It isn't the Act which is being breached, but the contract between the retailer and the customer.

 

[ANDREW GREEN]

No, it shouldn't.

A contract to supply goods is formed at the point of sale. The Consumer Rights Act (2015) Part 1, Chapter 2, sets out a consumer's rights in relation to that contract. It isn't the Act which is being breached, but the contract between the retailer and the customer.

Fair enough, my mistake

 

[McPhee]

Fair enough, my mistake

Easy enough to make; the public discourse on consumer law is often quite muddled. The number of times I've heard or read people refer to the "6 year warranty" is incredible

It was even funnier when I was studying my law modules and still working in retail. I'd have someone trying to lecture me on their consumer rights, and I'd be trying desperately not to laugh

 

[Benass]

This letter is realy not hard to do and it gives retailers reason to think twice. defo worth a try. If u dont try u dont know. if they reject the letter then u know they not backing down and if u not prepared then dont go any futher.

To be fair im thinking to do the same to ebay. I know this might sound funny but ebay stiching me up and im thinking to send them such letter just for fun and giggles.

 

[SkillTim]

It was fit for purpose for the 12 months it was used. Things fail and there has to be a cut off point. You will lose the case. If you don't take it to court you will be inconsistent in your word.

 

[Haggisman]

It was fit for purpose for the 12 months it was used. Things fail and there has to be a cut off point. You will lose the case. If you don't take it to court you will be inconsistent in your word.

Fit for purpose yes.

Of satisfactory quality? I don't think so - this is not a low end budget product, its the most expensive one in it's class! Ultimately it's for the for the court to decide, but I think the OP would be mad (or so rich that £900 is pocket change) not to pursue it

 

[CuriousTomCat]

If you buy a pre-built PC from a local computer store, the store is the manufacturer of the complete unit as a whole and they typically put their own branding on it to reflect this. Only the complete computer as a whole is covered by the store's standard warranty. The extended warranty of individual components doesn't exist as far as the store is concerned.

If a part inside my washing machine had a 6-year warranty, I doubt it would be valid. The proof of purchase would be a complete washing machine, not the component.

I work for a computer store and I couldn`t wrap my head around this at first. I claimed a warranty replacement for a component that failed after 2 years on behalf of a customer but I wasn't allowed to let the customer have it because it was outside the standard 12 months for the computer. So instead I had to sell the customer a new part. It was sad because the customer could have claimed the warranty himself if he knew what the issue was.

In the case of the OP, it's outrageous that the store knowingly voided a customer's warranty like that. I would have warned you first and recommended not to carry out the mod. Ideally, the store should have been an authorised Zotac reseler.

 

[SkillTim]

Thank you CuriousTomCat for backing me up.
Haggisman, budget or high end doesn't matter. It was of satisfactory quality, then failed. If the user is hell bent on getting it fixed, find a local electronics engineer.

 

[Haggisman]

Thank you CuriousTomCat for backing me up.
Haggisman, budget or high end doesn't matter. It was of satisfactory quality, then failed. If the user is hell bent on getting it fixed, find a local electronics engineer.

I think you need to read the legislation, satisfactory quality also covers durability, a £1k gpu which lasts just over 12 months with very little use clearly fails that test

 

[five8five]

@howdeedoodee

For diagnostic purposes, it would be useful if you could confirm the make and model of motherboard.
Originally it was an Asrock -

Motherboard: Asrock x570 phantom gaming 4

But later an Asus?

I came across this asus motherboard diagnostic led video:

The motherboard is an Asus x570 gaming extreme or something like that.

Don't take this the wrong way but you mentioned clean and dust free a few times. Is it possible the computer has come into close contact with a hoover?

 

[howdeedoodee]

Asrock x570 gaming motherboard, the asus is my wifes laptop.