A career in IT with no experience or knowledge

[Airwaves1]

I am looking to get into a career in IT. I have no experience or knowledge, therefore, I thought the best route forward and getting my foot in the door is starting from 1st line support. I did manage to get a temp 1st line support job but it seems from the job role and discussion with the manager I will be doing little to no technical related issues as it would be more of a call centre customer job. Researching the company it seems to have no progression at all.

I am a little lost in whether I should take this job, as I would not be able to progress my way up or be able to expand my knowledge and skills. (Plus, reading the past threads here, it gives me the fear with with people and their 1st line support working experiences) On the other hand, it would look good on my CV. I am unsure how to push forward, any advice or tips would be greatly appreciated!

 

[Airwaves1]

IT is a broad area, working in IT support is not the only route into a career in IT... though might be a common one for people with no degree, few qualifications etc..

If you have a degree (any degree) or some experience in a certain domain etc.. then there might be other routes... did you use particular software in your previous job(s) for example?

Your age, past experience, qualifications, desire to undertake further study etc.. are all revenant here. There isn't a single applicable answer to I want to start in IT should I get a 1st line job but rather it depends on you, your situation etc...

There are things like degree apprenticeships these days if you don't have a degree and/or want to keep earning an income too/not get into debt.

I was hoping to progress and go into 2nd line then 3rd, as I am interested in working potentially with network and servers. I do have a degree but it is not relevant and I have tried applying for grad schemes but nothing. Majority of the apprenticeships is aimed for 16-24 due to funding so I feel I would not have a chance. I did apply for some but did not get it either. Past experience is retail and I guess I was hoping for a company that was willing to take me on and train me