AA hacked? Spoof email

ChrisD. · 26 Jun 2017 at 09:37

Hi,

You’ve successfully changed your password.

If you didn't make this change, please call us on 0330 102 8005.

Thanks,

The AA Team

[email protected]

Looks like a lot of people have had this email this morning after a quick Google, myself included.

If anyone on here is with the AA I'd suggest not using the reset password link on their site in case they've been compromised.

Tefal · 26 Jun 2017 at 09:41

check their fraud department number on their website and phone it (assuming this is aa savings)

its the only way you can be sure.

chroniclard · 26 Jun 2017 at 09:42

Also had this, just ignored it. Assumed it was from my old AA breakdown cover, cancelled it a year or so ago.

stoofa · 26 Jun 2017 at 09:42

AA hacked? Unlikely. As you know, it really doesn't take much effort to put a false "from" address on an email.
As for using links in an email, good advice - but surely the people on this forum have known for a long time to never use links on any email?

chroniclard · 26 Jun 2017 at 09:43

No actual link in my email, just said the above.

Tefal · 26 Jun 2017 at 09:44

chroniclard said:
No actual link in my email, just said the above.

phone them on thier publicized number.

iamthenugget · 26 Jun 2017 at 09:51

chroniclard said:
Also had this, just ignored it. Assumed it was from my old AA breakdown cover, cancelled it a year or so ago.

yeah i had one as well and as far as i can tell ive never used the AA at all either for insurance or breakdown cover

ChrisD. · 26 Jun 2017 at 09:51

stoofa said:
AA hacked? Unlikely. As you know, it really doesn't take much effort to put a false "from" address on an email.
As for using links in an email, good advice - but surely the people on this forum have known for a long time to never use links on any email?

There are no links in the email.

Tefal · 26 Jun 2017 at 09:56

phone the numnber and find out what the ***** say?

waste thier time chirs

ChrisD. · 26 Jun 2017 at 09:59

Looks like it was sent by their IT Dept in error.

Jokester · 26 Jun 2017 at 11:03

Had this as well.

Either a mistake by their IT department, or a hack for emails (only seems to be genuine customers getting it) and then getting people to bombard the AA phone system with calls.

Tefal · 26 Jun 2017 at 11:11

is the number the correct number?

Jokester · 26 Jun 2017 at 12:43

Tefal said:
is the number the correct number?

Seemingly it's from a real AA email and contains a real AA phone number.

Last I heard was the AA were looking into it and not to call the number.

The AA · 26 Jun 2017 at 13:14

Hello,

I am officially responding on behalf of the AA UK.

You may have recently received an email from our email address - [email protected], incorrectly letting you know that your password had been changed.

The email was sent by the AA but in error. We are sorry for any confusion or concern we may have caused you. I would like to reassure you that your password has NOT been changed and your personal data remains secure.

You do not need to do anything further or contact us.

Once again, we are sorry for any confusion we may have caused.

Kindest Regards,

The AA UK Social Media Team

Jokester · 26 Jun 2017 at 14:21

Thanks for the update.

b0redj0rd · 26 Jun 2017 at 14:52

Thanks for the update! I was hit by this also this morning.

Haggisman · 26 Jun 2017 at 17:11

Didn't get the reset email, but just had the one posted above lol