About to switch to Virgin Media....should I?

DoubleCheese

DoubleCheese

DoubleCheese

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26 Jun 2005
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I'm currently on ADSLMax with Entanet but for the last few months I've had really bad issues with the connection due to a faulty extension in the house. Now connected to the master socket the line profile has risen steadily to roughly full speed again, downloading files at about 450-520kB/sec.

While frustrated with the connection I checkout out the VM phone and broadband offers and I can get a 20Mb connection and phone line for £21 (for 3months) then downgrade if I want to the 10Mb line & phone for £22 or stick with the 20Mb line and pay £31 for the remaining 9months.

My current "package" of BT phone line and Entanet works out at about £35/month so it would seem a no-brainer to go with the VM deal but I can't seem to find any news on the net of customers praising the service of VM. Is it a case of people only shout and complain when things go wrong and should I be avoiding them altogether?

Cheers.
 
I'd find out if you have a trial period where you can cancel without any loss. If so, you've got nothing to lose by trying out VM (and leaving your ADSL running for a bit). If you like it, keep it and ditch the ADSL line. If not, go back. Simple :)
 
I did ask and I've got 30 days in which to give notice of cancellation.Will keep Entanet on while I try out VM. Just wanted to see if there were any forum posters praising VM...none yet...
 
Yep, why not :)
20megs here, and apart from the inevitable bit of traffic shaping in the evenings, I've never had any real problems. No qualms at my 400gb odd a month download habits either.

Some people seem to have endless problems, others like me have never been happier; You can only try and see, although this appears to be to a degree area related.

I'm not certain you'd be able to downgrade priceplans like that, especially not after 3 months though.

Cheers

-Leezer-
 
The only way to find out is to try it. The quality of service will depend on subscription levels in your area and performance of the local infrastructure. Generally most cable customers do get good service, but where areas are oversubscribed the service can be poor and their support isn't all that great.

Personally I've had about 4 months of poor service in roughly 7 years, otherwise it's been flawless.
 
They've tried to hit me with that before. Three times. Each time I argued the call and didn't get charged.

You just need to know how to phrase things/be persistant.

It won't affect the OP if he doesn't cancel his ADSL/phone line anyhow.
 
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Lets not get into a discussion about which is best. The OP seems to be going for the best option - comparing both side by side. A far better way to judge than any of us giving advice :)
 
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