Acer Predator X34A Issue

Kyoshige

Kyoshige

Kyoshige

Associate
Joined
11 Jan 2009
Posts
32
Location
Dublin, Ireland
I just had one of these delivered today and was a bit disappointed when I turned it on for the first time. Noticed some backlight bleed in each corner and even worse, a dead/stuck pixel close to the middle of the panel. I tried my best to show this in the pic below.

I've never had to deal with monitor QA problems before thankfully and we recently got a shipment of 15 Dell U3415s at work and didn't have a single dead pixel or bleed that looked even close to this. Spending this much for these results is pretty surprising especially since the Dell model is quite a bit cheaper.

I'd like to get people's feedback on whether this is RMA territory or if there's anything I can do myself to sort out these problems?

23ro0nk.jpg
 
Thanks for that I wasn't even aware! Found a second one below it that didn't show up on black background too. The BLB is pretty terrible when watching movies even with the brightness turned down.

I read about panels nowadays being a bit of a lottery, guess this is what that means. I think I'll contact support and see if I can return for a replacement.
 
I don't get that dead pixel policy, even 1 dead pixel, especially like yours would just do my nut in. I just bought the x34a myself too, getting delivered next Wed hopefully, fingers crossed no issues with it!
 
If it was one pixel tucked up in a corner I could maybe live with it. But yeah the positioning is pretty unlucky, I'm noticing it every time I get a dark background. For the price I didn't think I'd have to face this level of light bleed either. Hopefully you'll have better luck!
 
Kyoshige said:
That sounds less serious that dead pixel at least! I've been trying things like JScreenFix to try and solve it but without success so far. Hoping for the best though.
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I'm not sure what the difference between Dell and Acer policy but Dell can tolerate for up at 5 dead pixels and even 1 bright pixel they will take the panel back no question asked
 
I would rma as the affected pixel is central which can be quite distracing. Cant imagine you would get another screen with dead pixel. Ive seen around 3 acers and 3 asus panels and not one with dead pixels , im normaly dead unlucky with those kind of things.

What brightness do you have your panel on ? if the picture is true to how you see it you could get 1 with less blb i only seen 1 acer to the same extent as your bleed that ive used hands on.
 
fenchu said:
I would rma as the affected pixel is central which can be quite distracing. Cant imagine you would get another screen with dead pixel. Ive seen around 3 acers and 3 asus panels and not one with dead pixels , im normaly dead unlucky with those kind of things.

What brightness do you have your panel on ? if the picture is true to how you see it you could get 1 with less blb i only seen 1 acer to the same extent as your bleed that ive used hands on.
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The picture was taken with the default brightness which I've turned down to 50% now. That definitely helps the blb but still noticeable if you look for it with a uniform dark screen. To be honest I could probably live with that. But not with this pixel, if it doesn't come back to life I will try to return it.
 
TangoEchoAlpha said:
That is awful. I never had blb as bad as that on my (now defunct) X34. I wouldn't accept that, I would return it to the seller. Did you buy it from OCUK?
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Yes purchased from OCUK, thankfully I'm having it collected and returned for replacement. Hoping the next one is better as I do quite like the monitor! Did you have a problem with your panel?

iBSOD said:
Worth giving this a shot

http://www.jscreenfix.com/

apply a bit of pressure to the pixel as well. Though for £800 I would expect a perfect panel tbh
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Thanks for the suggestion but I've tried that to no avail unfortunately, this is one stubborn pixel! It does seem to fade a little after some time but never fully comes back to life. It would be nice to imagine you get what you pay for!
 
Kyoshige said:
Yes purchased from OCUK, thankfully I'm having it collected and returned for replacement. Hoping the next one is better as I do quite like the monitor! Did you have a problem with your panel?
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Yes, I bought a X34 (stupidly from somewhere other than OCUK) - a year old and it had to go back to Acer under warranty (where it is at the moment!)
 
Kyoshige said:
Yes purchased from OCUK, thankfully I'm having it collected and returned for replacement. Hoping the next one is better as I do quite like the monitor! Did you have a problem with your panel?



Thanks for the suggestion but I've tried that to no avail unfortunately, this is one stubborn pixel! It does seem to fade a little after some time but never fully comes back to life. It would be nice to imagine you get what you pay for!
Click to expand...

How long did you let it run for? Try letting it run overnight (8+ hours) if you haven't already
 
I think that blb is typical to that monitor. Mine looks identical. Others I have seen look the same too.

This is the Asus one

100% brightness

fHAiopx.jpg


70% brightness

61k5uym.jpg


With the light on though it isnt noticeable. Every other picture I've seen of these monitors is showing the same type of blb / ipsglow pattern.

For comparison though, this is my iMac in same lighting conditions

7XK9xxn.jpg
 
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