because Acer believe it or not are a really good seller for OCUK.
Actually Asus is our number one, Benq our number two and Acer is 3rd.
But for UK Acer is now the number one and growing each quarter in gaming monitor sector to the point they nearly now represent 50% of all gaming monitor sales.
I highlighted to them if they want to maintain number one and keep growing we really want to see changes I in both the warranty service and period.
It's a learning curve for them but does seem they are not alone with the early 1440P G-Sync panels having some issues, likewise for Freesync as well. Though it's not great at the same time sales are in the thousands on such monitors with far more happier owners than upset.
What we do is simply inform them of issues, show them these threads and others, along with pushing them for better support.
Hopefully the new Acer XB1 range will have remedied these issues and hopefully the new Asus Swifts will also be an improvement. Time will tell!