Admin stupidity

Moved house and called the car insurance company to let them know. My premium went from £500 to £2k because it's in a more risky area. Said it was the best they could do.

A quick check on the online price comparison sites and my cheapest quote was £500... with the same insurer. Called them back up but no the system won't let them honour it, I'd have to do it via the Internet as a new customer.

Ended up sending the proof of no claims that they sent me for my existing policy back to them to set up my new policy.

:rolleyes:
 
This is why I use Chris Knott Insurance.

Down to earth, no BS, nice to talk to someone instead of a person being a robot following a script.

Every time I renew, I find cheap online deals and they beat them when I quote them.

None of this cancel/renew mess.

Call them up with a quote and they'll usually beat it
 
Car/motorbike insurance companies must be raking it in for their share holders and top executives year on year because of so many sneaky fees and premiums always go up never go down in most cases.If you do claim your interrogated like a POW and always treated like its your fault.If they don't trust you then why should you trust them ?
 
Lots as we've just purchased a house which previously had a tenant in it which run up thousands of pounds worth of debt. We've found they mostly fall into three catagories:

Debt collection companies which you call and are happy to take the old tenants forwarding address from us and touch wood have confirmed they will stop sending letters to our address.

Online shopping/catalogue/mobile phone type companies which won't take the forwarding address because they can't update their records as and I quote 'you are not the account holder' so they are quite happy to continue to send their letters demanding money to our address for us to send them back as return to sender. I assume until the pass the debt on to a debt collection company which we will then call and they will be happy to take the forwarding address.

Utility companies who accept the tenant has moved on and have set us up as a new customer BUT now insist on sending us letters relating to our account and still send letters to us relating to the tenant which they have told us to send back as return to sender as 'they can't stop the letters being generated as they are automated'.

I wouldn't mind but we've tried to help them by finding out the tenants forwarding address so have done some of the donkey work for them.
 
Plusnet messed up the switch of internet to my new house and had to send out a new router. After a week, I wondered why it hadn't arrived yet - they had sent it to the old address. I told them when calling that the address on file hadn't been changed yet, but why would you send a router for a switch of address to the old address?!
 
Oh another gem. Friend of mine had her phone - on Orange - stolen.

She borrowed another friend's Orange phone to call them to block the phone. Orange then proceeded to block the phone she was calling from.

Genius.
 
SiD the Turtle said:
Oh another gem. Friend of mine had her phone - on Orange - stolen.

She borrowed another friend's Orange phone to call them to block the phone. Orange then proceeded to block the phone she was calling from.

Genius.
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^ facepalm.jpg Probably assumed she was calling them on her stolen phone :rolleyes:

Looks as though I'll be on the phone again tomorrow still trying to sort out my insurance. Even though I cancelled the policy before the renewal date they still took the money and so promised to refund it in full. A refund has now been received, however it's for less than the amount that they took! :mad:
 
Haggisman said:
within the last 6 months, yes, and unsurprisingly to do with insurance as well.

Me: "I'd like to change the car on the policy I took out a couple of weeks ago."
Them: "That will be an increase in premiums of £££"
Me: "Well, I've just done an online quote with you and it's come out as £££ lower :confused:, are you not able to match that?"
Them: "That's for new customers only, mid-policy changes are completely different"
Me: "Ok, can I cancel my current policy then please"
Them: "Ok, can I ask why you want to cancel?"
Me: "Do I really need to explain that to you?"
Them: "<Fluff about it being illegal to have an uninsured car on the road etc.>"
Me: "That's fine"
Them: "Ok, your policy has now been cancelled, is there anything else I can help you with today?"
Me: "Yes, I'd like to take out a policy based on a web quote please..."

What a complete waste of time.
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i tried this but they were going to charge me a £45 admin fee!
 
Admin today said it wasn't their job to deliver the mail, it is the tea boys job.

They have to sign for picking the mail up, im pretty sure the cup collector is out of this loop, also he had no idea.

It has been done by admin for years, a new bint turns up and everything gets changed
 
I tried to cancel my tenancy agreement early as I had moved to a different city and didn't need the flat any more.

The contact started I had to pay for the rest of the tenancy if I cancelled early, so the only advantage was I would avoid paying council tax on a flat I didn't use. As it was 3 months left on the tenancy, this was a decent chunk of money itself.

Of course, being non standard, it took 2.5 months to actually cancel the bloody thing early, and I got hit for the full council tax anyway :mad:
I explained to them several times that me leaving early means that they can get more rent from the flat, but that didn't seem to interest them...
 
Haggisman said:
To be fair, that does make perfect sense.

E.g. if I've just made a load of code changes and not bothered to document them, and then get hit by a bus tomorrow, it's going to take someone a good while to go through and figure out exactly what I've done.
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It's going to take a longer cumulative amount of time to enter it all on a spreadsheet "just incase"

If we planned for every eventuality we'd never get anything done.

Not to mention most of it is related to information that is already recorded on various systems which we could get through requesting from the right dept.
 
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