My main car policy is with adrian flux at the moment and I have mixed feelings about them to be honest..
Bad:
- every time i've had to ring them it's been ~10 minutes on hold before i get to speak to someone.. which isn't really that bad except for:
- their hold music sucks and is a poor quality recording
- £25 admin fee to change the car on my insurance halfway through the year
- they were really happy to take £75 off me on the phone for the car change, but didn't tell me that i'd have to send them a new mileage statement and a copy of my driving licence, letter requesting them arrived while i was on holiday and technically meant that i may not have been insured for four days without realising it
Good:
- reasonable price quote
- when they pick the phone up it's always been a british person (or at least someone with a good grasp of speaking and understanding english)
- resolved the documentation issue above within ten minutes on the phone
Bad:
- every time i've had to ring them it's been ~10 minutes on hold before i get to speak to someone.. which isn't really that bad except for:
- their hold music sucks and is a poor quality recording
- £25 admin fee to change the car on my insurance halfway through the year
- they were really happy to take £75 off me on the phone for the car change, but didn't tell me that i'd have to send them a new mileage statement and a copy of my driving licence, letter requesting them arrived while i was on holiday and technically meant that i may not have been insured for four days without realising it
Good:
- reasonable price quote
- when they pick the phone up it's always been a british person (or at least someone with a good grasp of speaking and understanding english)
- resolved the documentation issue above within ten minutes on the phone