ADSL experts in here

Cuchulain · 5 May 2007 at 16:42

I recently migrated from an 8mb ADSL Max connection with Namesco to another provider, I chose a package with 832k upload as I do a lot of FTP'ing sites up for work, my previous connection was the standard 448k upload.

The day I migrated I did a BT speed test and noticed my IP profile was set to 2mb, I reported this to my new ISP and they said that I'd have to wait 3 working days an see if it improved, if not, they'd pass it to BT, 3 working day's later they call me up and say they can't pass it to BT until the 10 day training period is up, I'm on my 10th day now and the BT speedtest still say's I'm on a 2mb profile (I was on a steady 8mb before, I'm very close to the exchange).

How long does it take BT to sort this kind of thing out and is there something my ISP can do to hurry them up? I'm paying the guts of £60 a month for something which so far I could have got for a LOT less.

Teal · 5 May 2007 at 16:49

You've moved from Max to Max Premium which usually triggers a new 10 day profiling of your line so the advice you've had is not 100% wrong.

However once it has been sent to BT it shouldn't take more than 48 hours to sort out as long as they have done the right tests before sending it on to BT.

I had a similar experience going the other way from Premium to Max but I was able to get my ISP to use the Whoosh test suite to show that there was a mismatch between my profile and the line data so I got it fixed within a couple of days of the profile getting stuck.

Cuchulain · 5 May 2007 at 17:12

Teal said:
You've moved from Max to Max Premium which usually triggers a new 10 day profiling of your line so the advice you've had is not 100% wrong.

However once it has been sent to BT it shouldn't take more than 48 hours to sort out as long as they have done the right tests before sending it on to BT.

I had a similar experience going the other way from Premium to Max but I was able to get my ISP to use the Whoosh test suite to show that there was a mismatch between my profile and the line data so I got it fixed within a couple of days of the profile getting stuck.

That explains it, I'm not sure why my current ISP couldn't just have told me that themselves instead of playing dumb over it.

csmager · 5 May 2007 at 17:22

It should adjust itself if you manage to maintain the same sync speed for 3 days straight - that's no resyncs, no disconnects.

How stable is it? Do you think you've managed that?

If not, then it's stuck - your ISP should be able to get it sorted.

Teal · 5 May 2007 at 17:26

csmager said:
It should adjust itself if you manage to maintain the same sync speed for 3 days straight - that's no resyncs, no disconnects.

It isn't necessary to maintain a connection without disconnects for 3 days to get a profile to move up, it only needs any syncs to be the same or higher.

If it didn't work that way then people with modems would never get their syncs to move up without leaving their PC's on 24/7.

csmager · 5 May 2007 at 17:30

Teal said:
It isn't necessary to maintain a connection without disconnects for 3 days to get a profile to move up, it only needs any syncs to be the same or higher.

If it didn't work that way then people with modems would never get their syncs to move up without leaving their PC's on 24/7.

I'm only going from experience.

A friend's profile was stuck at 512k even though they were syncing at 4Mb+. Every resync was well above 512k, but it only went up after 3 days constant uptime (from the router logs).

Another friend upgraded to Max - their profile was stuck at around 100k (router fault). New router synced at 8Mb, and the profile didn't update until 72hrs link uptime. Any resync seemed to screw it.

Voluntary disconnect (modem/router power off for a period of time) would probably be seen differently by the software to immediate resyncs.

Cuchulain · 5 May 2007 at 17:59

csmager said:
I'm only going from experience.

A friend's profile was stuck at 512k even though they were syncing at 4Mb+. Every resync was well above 512k, but it only went up after 3 days constant uptime (from the router logs).

Another friend upgraded to Max - their profile was stuck at around 100k (router fault). New router synced at 8Mb, and the profile didn't update until 72hrs link uptime. Any resync seemed to screw it.

Voluntary disconnect (modem/router power off for a period of time) would probably be seen differently by the software to immediate resyncs.

That was probably sheer coincidence, as already mentioned, people with USB/PCI modems are probably not going to leave their PC's switched on and connected for 72 hours straight.