Fair Usage Policy
why do we have a fair usage policy?
Eclipse Internet is committed to ensuring our customers receive the best broadband performance for a competitive price.
To achieve this goal we provide a contended broadband service. This means our Internet bandwidth is shared with all our customers at any one point in time to ensure we provide a great performance. read more
However, a small number of customers use more than their “fair share” of Internet bandwidth during peak hours*. We often see less than 1% of customers using a disproportionate amount of Internet bandwidth. These customers degrade the performance of our broadband service by taking bandwidth away from customers who use the service fairly.
In summary, we wish to be fair to you and our services are “unlimited” for normal usage.
how will I be affected?
You should only be affected by the fair usage policy if you use file sharing software such as peer to peer (p2p), file transfer (ftp) or binary newsgroups (USENET) during peak hours*.
If you exceed the fair usage limit for your product then your broadband contention will be increased and the performance of your broadband will degrade. We will email you to confirm you have exceeded your fair usage limit. Restrictions will only be applied if you exceed your fair usage limit in two consecutive months.
At the end of the month, your fair usage limits are reset and your broadband contention will return to normal. We will not email you to confirm your fair usage limits have been reset.