Advice for a friend having problems with a pub

Soldato
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3 Aug 2010
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Good evening all.

My friend owns her own massage/beauty therapy salon which has its own little car parking area (only 4 parking spaces but it's enough). The car park is next to a pub which has recently changed landlord.

For the last few weeks, she has had increasing amounts of smashed glass from the pub (smashed pint glasses, beer bottles, shot 'test tubes' mostly). She has had to sweep up the glass on several occasions. She knows that her car park is her responsibility to keep safe, she runs Baby Massage classes and toddler groups so often has little ones in and out of the building who she obviously needs to ensure don't fall in a load of glass!

As the pub is open when her salon is not, she doesn't see the landlord very often. She did speak to him about it a couple of weeks back, to which he apologised and said he would sort it. Nothing happened; the glass continued to be smashed in her parking area. She has since put two notes through the door asking them to do something about it, to no avail.

She rang the council today who basically said that as it was her car park, it's her responsibility and they aren't going to have anything to do with it. Not a very helpful response, but she didn't know if the council was the right place to ring in the first place, it was worth a go.


Is there anything she can do? Does anyone have any ideas for her next steps? If she sends them a more formal letter, does anyone have anything of weight that she can put in it, e.g. do licencing laws cover things like protecting others' property? If the customers are drinking in her car park, does this mean that they are technically not on the pub's premises, therefore the pub is in breach of its licence?

I know it might not seem like a big thing but having to sweep up glass all the time is really getting to her!
 
If its her car park they shouldn't be drinking on her premises as she is not a licence holder.
I suggest that she has a chat with the landlord again stating that if she keeps finding glass she will go to the council to complain about drinking off of the premises of the pub. Which the council should take quite seriously.
 
If its her car park they shouldn't be drinking on her premises as she is not a licence holder.
I suggest that she has a chat with the landlord again stating that if she keeps finding glass she will go to the council to complain about drinking off of the premises of the pub. Which the council should take quite seriously.

A very good suggestion. Also might add then other sharp objects have been found ;)
 
I'd imagine the licensing board would be very interested. Certainly up here they take complaints from pub neighbours seriously when the license is up for renewal
 
Can she not put up a fence between her car park and the pub or something? I know it sucks and she shouldn't have to pay money for it but it's her business that's at risk here. I'd really try to keep it amiable with the landlord, he probably doesn't want his glasses smashed either so surely it's in both their interests to work out a plan.
 
Baby Massage classes
Sorry what? How obscure:rolleyes:

Anyway, how about she asks the landlord to get someone to sweep the glass up? Persistence might be key.

Is there a fence, or some bushes or something around the carpark to deter that kind of behaviour?
 
Speak to the landlord again and advise them you will be invoicing them for the cleaning, £10 per hour sounds reasonable. Or get a private cleaning company in for an hour a day and charge 10% on top for administration. If hes doesn't like the idea, advise him you'll be speaking to the council and the licensing people.

At the end of the day he's both damaging the public image of the salon and costing you time and money for the clean up, unacceptable.
 
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I'd imagine the licensing board would be very interested. Certainly up here they take complaints from pub neighbours seriously when the license is up for renewal

This.

They are breaking all 4 licensing objectives:


The prevention of crime and disorder
Public safety
Prevention of public nuisance
The protection of children from harm

If you specifically mention this to the licencing authority, I would put money on them taking action.

FYI - I'm a licence holder.
 
If the pub allows full glasses / drinking off premises they will be liable for prosecution.

Get her to quote that to the landlord and he will most likely take action.

And as for Baby massages - it's quite normal and gaining popularity. In fact nearly every mum/wife/parent has been offered them at some point (usually from a Beautician or alternative therapist who has seen their takings going down now that we are in a recession and older women are a bit smarter and actually understanding that it's all clap trap marketing of oil-based creams ;)).
Whether it actually does any good - or is just another of those new age female fads remains to be seen.
 
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