Associate
- Joined
- 25 Jun 2005
- Posts
- 1,129
My missus bought a brand new Polo (on PCP) at the end of January, or at least she took delivery of it at the end of January.
On her way home from work last week the car refused to go more than 4mph in get home mode. She pulled over to a safe place, called VW assist who came and said the computer was reporting an error with a window, he reset it, she got home all good.
On Saturday, I took it out instead of my car for a change and the same thing happened, this time the engine fault light remained on, I pulled off the road, turned the engine off and waited for a few minutes and turned it over. The fault light remained on, but I got home at normal speed. The AA came out this time and drove the car to the VW garage, who confirmed a fault exists and it relates to the brakes.
Fault was repaired yesterday, but they are not happy releasing the car as they cannot confirm the crawl mode will not come back on. We got a golf courtesy and that had a fault on Monday (seriously you couldn'y make this up!) and go changed for a basic polo.
They have no timescale on repairing it and the mechanic advised it was a significant issue. What is a reasonable time to let them attempt to put it right or do we throw the keys back at them and demand a replacement.
The car has 350 miles on the clock.
Thoughts, advice?
My missus has been in touch with the VW garage and VW HQ and is waiting to hear back.
New car time?
On her way home from work last week the car refused to go more than 4mph in get home mode. She pulled over to a safe place, called VW assist who came and said the computer was reporting an error with a window, he reset it, she got home all good.
On Saturday, I took it out instead of my car for a change and the same thing happened, this time the engine fault light remained on, I pulled off the road, turned the engine off and waited for a few minutes and turned it over. The fault light remained on, but I got home at normal speed. The AA came out this time and drove the car to the VW garage, who confirmed a fault exists and it relates to the brakes.
Fault was repaired yesterday, but they are not happy releasing the car as they cannot confirm the crawl mode will not come back on. We got a golf courtesy and that had a fault on Monday (seriously you couldn'y make this up!) and go changed for a basic polo.
They have no timescale on repairing it and the mechanic advised it was a significant issue. What is a reasonable time to let them attempt to put it right or do we throw the keys back at them and demand a replacement.
The car has 350 miles on the clock.
Thoughts, advice?
My missus has been in touch with the VW garage and VW HQ and is waiting to hear back.
New car time?