After advice - mis-sold a car based on false information...

IAmATeaf said:
Isn’t the lack of servicing a bit strange for a leased car? Unless it was a personal lease but even then I thought there were clauses in the lease to ensure that the vehicle servicing schedule had to be adhered to?
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It was a personal lease, however, there is no law to service a car. It may say you have to or need to do it. But at the end of the lease, the individual would be held liable for the lack of service/servicing and no doubt be hit with a bill. I've leased cars in the past and before you give them back they check the car for damages as well as service history. From there a report is formed and it is either settled or a bill is sent for damages etc. This may be the case, but as it stands, no service history is present which means the warranty is now void. If the service history has been misplaced and suddenly turns up, then the issue is sorted. But I highly doubt that will happen.
 
The place I got my car from had no issue with me looking at the log book and checking the details... if a place gets funny about that kind of thing walk away quickly.
 
I wonder if it's Arnold Clark. I had a similar experience re full service history assured on a Skoda Fabia and my partner and I felt pressured into agreeing the sale even though we repeatedly asked for the FSH. The salesman then would give some spiel like Paul Daniels doing the chop cup routine. Luckily we only paid the 100 to reserve the car and found a much better dealer further away. But upon cancelling the Arnold Clark deal and explaining why the salesman started to have a go at me down the phone. Needless to say it only reinforced that buying a car from a big dealer is generally a mugs game particularly when they can see you coming a mile away. Unfortunately I know sod all about cars so you have to trust the salesperson.
 
You don't have to know a huge amount to protect yourself a decent amount. Major points like driving the car and feeling if anything seems off, checking tyre condition, doing a check for rust and viewing the service history will get you a degree of protection.
 
My father is an old school mechanic. However, when a dealer as big as this, tells you it has a full service history and 4 years manufacturers warranty remaining, why wouldn't you believe them?
 
Terminal_Boy said:
Reject and get Trading Standards involved. Stop using the vehicle.
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She will ring trading standards first thing Monday. Not sure if it's a different service in Scotland? In response to the "stop using the vehicle" suggestions. Where does she stand with this? She part exchanged her car against this one. So the Kia is her only mode of transport. She is currently visiting Lancashire and has come from where she lives, Edinburgh (which is where the car was purchased).
 
I've helped out a few people when buying cars from large dealers like Cargiant.

Several times been told it has been serviced and has a complete history. Only for there to be no paperwork and the digital record at the manufacturer showing nothing.

It's an automatic answer from the salespeople, without even checking. It's usually the former lease vehicles (likely bought at auction) that have this issue.
 
-westy- said:
Why didn’t she check the service history before buying it?
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She was told by the very well known, nationwide dealer that it had full service history. There was no reason do doubt it didn't. Granted, when buying a car you check these things, but the is or should be a difference between buying from a back door garage, a private sale and a large dealership. The fact you can't trust dealers is crazy. The way the dealership is now acting, tells me they truly believed it had a full service history. But on discovery, they are now trying to offer things surrounding warranties etc. Something I have told my mum to ignore and refuse.

I'm more disgusted at the dealership manager and his attitude. The fact he threatened us that if we complained to head office, he would purposely delay things at his end slowing down the whole process. Or if I let him get on with it, he will get to the bottom of it as he has contacts at the leasing company who had the vehicle prior.
 
Transform_IT said:
I couldn't possibly say...
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Its funny, I was thinking of them as I read through your OP. I didn't know where your parents were based, but I still thought of them.

Sadly, these days even with large franchise dealerships, buyers should always check the service manual and check the servicing has been carried out. No service book, no sale. I do this with main dealers too and have noticed anomalies there also. Don't ever take the salesman word for anything. Ever.

Hope your mum gets is sorted out.
 
Car sold with full history and Kia warranty. It doesn't have full history and that also means it probably doesn't have a full Kia warranty anymore. Keep evidence of the advert saying it had them. Car isn't as described. Reject immediately, in writing, under consumer rights.

I never take a dealers word for anything even if it's a large well known company. I always ask to see evidence of their claims with my own eyes.
 
I hated the "digital service book" when I had a Mazda. As expected it was hasstle when selling it. People expect paperwork and when it's not there they get put off. I'm glad Toyota don't do it.
 
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