Alienware Laptops

3t3P · 19 Nov 2009 at 23:37

mate had an expensive alienware desktop rig that failed, took 6 months without a pc before it was resolved

Marky · 20 Nov 2009 at 12:25

3t3P said:
mate had an expensive alienware desktop rig that failed, took 6 months without a pc before it was resolved

That's awful

How can they still be in business with service like that?!

Alexrose1uk · 20 Nov 2009 at 16:51

That pretty much covers why I could never advise them, having heard the stories and now felt it myself. Alienware-Dell deserve to go under or be absorbed into Dell before the original good name of Alienware is destroyed further, the machines are good, but the aftercare abominable.

Marky · 20 Nov 2009 at 18:04

Alexrose1uk said:
That pretty much covers why I could never advise them, having heard the stories and now felt it myself. Alienware-Dell deserve to go under or be absorbed into Dell before the original good name of Alienware is destroyed further, the machines are good, but the aftercare abominable.

Do you know if the after support care is any better in the states?

Alexrose1uk · 20 Nov 2009 at 19:42

Apparently it is, although from what I've heard, its still not exceptional...they have a lot more competition over there though which probably helps pull them into line (machines are quite a bit cheaper there too!)

Marky · 21 Nov 2009 at 00:41

Alexrose1uk said:
Apparently it is, although from what I've heard, its still not exceptional...they have a lot more competition over there though which probably helps pull them into line (machines are quite a bit cheaper there too!)

Yeah the value for money out there is unbelievable! The price comparison to the 17" alienware laptop in the UK to the US blew my mind! :eek:

How can they justify such a leap in price :eek:

Alexrose1uk · 21 Nov 2009 at 09:07

Take a look at the UK market, how poor the £1000-2000 segment coverage is and there you go.