All Modern Games Crashing When Using HD 6870

[mikey1090]

Just built a new PC last week for my friend.

It's running an ATI HD 6870 but any newish game he's tried to play keeps crashing.

Tried Bad Company 2, Crysis 2, even something a little older like Medal of Honour Airbourne keeps crashing.

Viewing videos and general browsing/Windows tasks work fine.

Do you think the card is faulty? He's running the latest drivers, downloaded from the website today.

Mike

 

[Sweey]

Sounds like it could be overheating. You can use something like MSI Afterburner to monitor temperatures and see if that's the issue.

 

[Surveyor]

Overheating could be an issue but also what make and model of power supply is in your friend's PC and what are the rest of the specs.?

You could start by telling him to ensure both 6 pin power connectors are securely attached to the card.

 

[mikey1090]

Sounds like it could be overheating. You can use something like MSI Afterburner to monitor temperatures and see if that's the issue.

Got HWMonitor running, temperatures seem fine.

Overheating could be an issue but also what make and model of power supply is in your friend's PC and what are the rest of the specs.?

You could start by telling him to ensure both 6 pin power connectors are securely attached to the card.

Here's the order I made last week -

Intel Core i5-2500K 3.30GHz (Sandybridge) Socket LGA1155 Processor - Retail with FREE TrackMania 2 Canyon PC Game £144.99 1 £144.99
OcUK ATI Radeon HD 6870 1024MB GDDR5 PCI-Express Graphics Card with FREE Deus Ex PC Game £106.66 1 £106.66
Asus P8P67 LE Intel P67 (Socket 1155) DDR3 Motherboard ** B3 REVISION ** £60.49 1 £60.49
Microsoft Windows 7 Bundle - Home Premium 64 Bit £57.00 1 £57.00
Chosen Option
Seagate Barracuda 7200.12 1TB SATA 6Gb/s 32MB Cache - OEM (ST31000524AS) £37.49 1 £37.49
Corsair XMS3 4GB (2x2GB) DDR3 PC3-12800C9 1600MHz Dual Channel Kit (CMX4GX3M2A1600C9) £21.66 1 £21.66
Akasa AK-CC4005SP01 Venom Nano CPU Cooler (Socket LGA775/LGA1155/LGA1156/LGA1366/AM2/AM3) £18.32 1 £18.32
LG GH22NS70 22x DVD±RW SATA ReWriter (Black) - OEM £14.99 1 £14.99

He's also got an 850W power supply in there. Both 6 pin adapters seem secure.

 

[Azarathal]

Try updating drivers

 

[mikey1090]

As I said in my first post, the drivers are up to date. He's got the latest from August 2011.

 

[Surveyor]

What make and model of 850W PSU?

It could be a faulty graphics card.

If you trawl back through the forum there seem to have been a few people who had problems with the OcUK HD 6870.

 

[mikey1090]

Not entirely sure. Think it may be bequiet...although when I check my order history on OCUK it just shows the name of the customised build I bought, not a breakdown of components.

Seen the various threads you mentioned. If I RMA'd it would OC send me a new HD 6870? Or could I swap it for a GTX 460 of the same price?

 

[Surveyor]

Not entirely sure. Think it may be bequiet...although when I check my order history on OCUK it just shows the name of the customised build I bought, not a breakdown of components.

Seen the various threads you mentioned. If I RMA'd it would OC send me a new HD 6870? Or could I swap it for a GTX 460 of the same price?

a BeQuiet PSU shouldn't cause any issues.

If the card is faulty then you should be able to get a refund.

You can buy whatever you like then.

 

[schumi84]

When you say 'crashing' what does it actually do - bluescreen, lock up, screen go all funny colours, pc restart?