Am I allowed to slate DPD on here?

[CK61938]

I know OcUK use them for their 'excellent service' and what not, but I really want to rant because my Logitech G25 wheel that should have been here on Thurs will now not turn up until Monday.

If I am not allowed then please close thread.

Thank you

 

[CK61938]

Well first off my housemate was not in the house cos she had 'plans' already. so even to sit in the house for an hour was not something she could do.

So, I thought ok they will re-deliver on friday. They didn't even attempt said delivery because I looked on their site to keep track and it basically said:

Unable to deliver. Allocated time not enough. Or something along those lines.

I was not impressed. So I decided to ring the number this morning. Me and my housemate had popped out for me to pick up other stuff from the Post Office and do a bit food shopping. When we got back I was still trying to speak to someone on the phone when my housemate found a second calling card. They had been to re-deliver this morning at 9.35am! Of course I didn't know this as I didn't check the website for tracking as I thought maybe Monday will be the next working day...not saturday as most couriers dont class Saturday as a working day.

So I have been on the website and re-arranged for an upgrade delivery for Monday morning. Which I had to pay for but never mind.

I'm not saying I won't use them again but I jsut wanted to let out my frustration over it. Had my housemate been in the house in the first place all this would not have happened and I'd be happily enjoying my weekend playing with my new wheel.

 

[CK61938]

So it's pretty much your fault for not being at home or having someone there to sign for it?

Erm...I was at work...my housemate is currently not working...What I am more annoyed about is the fact they couldn't deliver it on friday stating they had no time left...and yet they class saturday as a working day. So I've had to pay an extra £5 to get it re-delivered for monday. This time my housemate will be in.

 

[CK61938]

Is it really any surprise that couriers take longer to deliver things in December?

If you wanted it quickly you should have paid for Next Day.

That wouldn't have made any difference. Besides it was Next Day but free seeing as I have been a loyal member on the forum. I bought it Wed.

 

[CK61938]

Why didn't you get it delivered to your place of work then?

cos for starters, I've only just started this new job and didn't want to been seen taking the p1$$ by having a big box delivered within my first week, second of all, I don't drive so lugging said big box around on public transport is pointless and thirdly, as I have mentioned already, my housemate is not working.

 

[CK61938]

they're pretty good for me. the guy who delivers is also a legend always have a good bit of banter with him

I'll be honest tho, where I last worked I was always having OcUK stuff delivered there and the guy who always delivered, me and the lads in the office always had good banter with him.

I just want to clarify though, that I am not slating the fact that no one was in on thurs, I am more annoyed about them saying that they couldn't deliver on friday and that, according to them, saturday is a working day. Which in some cases yes it is, but I certainly now wish I had waited longer this morning before doing other stuff.

Never mind it's arranged for Monday so when I get home from work it will be here.

 

[CK61938]

You chose to pay for upgraded delivery, nobody forced you to. What I'd have done is telephoned DPD, explained what had happened (calmly, without screaming or crying) and asked if they would mind upgrading the delivery for Monday AM or similar.

I can understand you are annoyed that the driver ran out of time on Friday but these things happen, and he will not have prioritised your drop because you weren't in the previous day (leading him to think it was quite possible you would also not be in on Friday)

I did ring. I rang about 9.30am this morning as me and my housemate were on our way back from food shopping. I was on hold for a good 10min til we got home and saw the second calling card left. No one answered so that's when I hung up and re-arranged delivery for monday on the website. I could have arranged for collection but their depot is pretty much on the other side of Newcastle and didnt want my housemate to drive all that way.

 

[CK61938]

was picking it up from your local depot not an option after you missed the first delivery? I missed delivery from them a month or so back, i got on the phone to their customer service the same day I missed the parcel and they let me pick a time slot that night to go pick it up (picked 7:30pm)

They have been great all round for me, the only minor gripe is trying to find a phone number with an actual person on the end instead of an automated service. Couldn't see one on their webby but found it on google along with my local DPD depot's address

DPD automatically re-arrange a 2nd delivery so picking up from depot was not an option unless 2nd delivery failed. Plus local depot is on other side of Newcastle (or Gateshead rather) so wouldn't want my housemate to drive all that way.

 

[CK61938]

So lets get this straight:

- It's DPD's fault you've just started a new job and don't want anything delivered there
- It's DPD's fault that you don't want to carry a box on public transport
- It's DPD's fault you weren't in when they came to deliver
- It's DPD's fault that you don't want to go to the depot to pick up the parcel

Did I miss anything?

Yes you did, the depot is on the other side of Newcastle (Gateshead rather) and I can't take a day off work to go and pick it up. Especially it being a new job and it's a contract job.

I chose not to have it delivered to work purely because where I work stuff gets screened and as I said it's a big box and didn't want to be seen taking the p1$$ at this new job. Plus I was not going to have my housemate drive all that way to pick it up for me.

So when you have quite finished pointing out the obvious reasons (to which I already know of thank you) come back with something more reasonable.

I am not blaming DPD 100% on the whole thing.

 

[CK61938]

It isn't their fault at all.

You should have arranged for someone to be in at the time of delivery or picked a different day. If your house mate made a promise, and broke it, then be mad at them. It still has nothing to do with DPD.

I am already mad at my housemate and she knows this. But with DPD, it wasn't the first failed delivery I am mad with about, just not being able to deliver on friday and attempting to deliver today. Which I am glad they did attempt it, just didn't expect it that's all. But I guess you're right, it is my housemate I should really be having a go at.

 

[CK61938]

I would agree with this. Its all down to how good the individual driver who is dealing with your delivery, is. Some drivers are a little dim and don't give a damn about making deliveries. Others want to deliver the parcel no matter what and will go the extra mile to successfully deliver the item. As an example, my local Parcelforce driver, attempted to deliver the same parcel 3 times in a single day, to me. He succeeded the 3rd time.

I've not had any problems with DPD, but have had some serious issues with CityLink.

Bad Courier - CityLink
One example was when I ordered a projector screen from Germany. The seller sent the screen on time.

A week later, I still hadnt received anything. Not even a note through my letterbox.

I contacted the seller, who in turn contacted the German courier, who in turn contacted CityLink, UK. The seller sent me a phone number to find out what was going on. Upon phoning them, they said they attempted delivery twice (liers). At this point I said, can you deliver tomorrow? What now ensued were a series of phone-calls and excuses why they couldn't deliver it. In the end it transpired that they had ran over the screen with a truck. The package was so damaged that they too embarrassed to attempt to deliver it to me. Rather than tell me the truth they made up a lot of stories which cost me another week or so.

In the end the seller had to send me another screen which arrived within 2-3 days (as scheduled).

The Best Service - Royal Mail/Parcelforce
Once I was awaiting a package. The seller had inadvertantly forgotten to write down a postcode or door number - hey only wrote down my name and street name...nothing else.

The package arrived a day later than scheduled, with a note saying, "In future write down the full address". I was in awe, given that Royal Mail managed to track down my address and deliver the parcel to me, using only my name. I'm positive that had Citylink or DPD been dealing with this parcel, it would've either been sent back to sender OR ended up in the bin.

Very valid points made out here. And I can certainly agree with you regarding CityLink. Royal Mail and Parcelforce certainly do their best. Another company I can give thanks to is TNT.

I ordered a set of speakers off a competitor last year. Along with a few other things. TNT arrived but only the speakers didn't. I asked the driver whether he had them with him, turns out they didn't even load it in the van.

Anyway, after ringing them and finding out what had happened, a week later i get a phonecall from the TNT driver. He had tracked my number down by ringing up my old workplace and told me he was in the area and wondered if I could take delivery of speakers. I rushed out of work in my lunch break and within 30min I was home and true to his word he arrived with the speakers. Now that's what I call service.

 

[CK61938]

Ah thank you Lopéz. Very much appreciated and thanks for clearing that up. Like you say, it is the same in any profession, it's down to the individual.