Am I just screwed?

Disco_P · 26 Jul 2017 at 20:26

I used to have a personal 6mbit with BT. My family has a 2nd 5mbit line with BT that they use for netflix and stuff. It was fine cause I could watch 720p youtube/twitch and play online video games without worrying about congestion.

BT wanted to raise my price four fold and double my contract length so I left and joined origin broadband. Both were/are up to 17mbit unlimited contracts.

Once openreach had done their fiddling I was surprised to see I could only get 3mbit on my line. Furthermore I was stuck on G.DMT (ADSL1). The speed has now dropped to 2mbit and SNR margin has been raised to 15db - previously at 9 iirc.

Their BT line is still at 5mbit with ADSL2 and 2+ available. Same cabinet for both connections.

Raised this to origin broadband (who to be fair have been doing a lot of work to solve this) and they seem to be hitting wall getting anything done to improve it cause it would involve openreach getting off their lazy bums and because my speeds are above their estimate of above 1mbit, everything is dandy.

mine:

family's:

Default:

Lowered to 3.5

Am I just completely out of options? 480p video at 30fps is really really crap.

Disco_P · 26 Jul 2017 at 22:30

Can't get fttp cause I'm 3.5km away and 150m above my exchange.

Disco_P · 26 Jul 2017 at 23:50

From my ticket with Origin's tech team

"They [openreach] have said the connection is configured for ADSL only as they expect there to be no increase on ADSL2 so it is not enabled. I have requested that they enable this so that we can see if there is any scope for improvement on ADSL2/2+"

Disco_P · 27 Jul 2017 at 02:21

Currently in the south lake district. Forgot to update my location - sorry!

Disco_P · 27 Jul 2017 at 10:52

I chose origin cause they were absurdly cheap and the ISP shouldn't really matter when it's all openreach's hardware anyway. I knew the reviews were bad but that is true for all isps. I don't regret choosing them as they have been very good with customer service.

Disco_P · 27 Jul 2017 at 12:42

I have some 4G but the data caps would ruin me.

PiKe said:
So much misinformation in that statement I can't even...

Have you tried being useful?

This is all besides the point cause the problem is between me and the exchange. Or am I wrong about that too?

Disco_P · 27 Jul 2017 at 14:22

ChrisD. said:
Plus change ISP if you're in your cooling off period.

That would take too long. I'll be gone in about 5 weeks.

PiKe said:
Your SNR margin is way too high, that's why you have a slow sync speed.

Ask for it to be reset.

There, helpful.

See the pictures, I reduced SNR to 5, downstream increased to 6700kbps, download did not move.

Not helpful.

Disco_P · 27 Jul 2017 at 14:35

Helpful - thank you.

Disco_P · 27 Jul 2017 at 17:01

I chose them cause it was £10.40pm inc line rental. I like the 24/7 UK support. And I mostly use it for online gaming which it does just fine.

Disco_P · 27 Jul 2017 at 17:40

What would other ISPs have done?

Disco_P · 28 Jul 2017 at 22:15

PiKe said:
Because of the way the BT wholesales systems work, you have to maintain stability for a period of time (24 hours) before the actual allocated bandwidth ramps up, its not instant.

Thanks for this advice, speed is now climbing after 24 hours of being connected with 6mbits downstream.

Disco_P · 11 Aug 2017 at 15:24

Fwiw the line climbed to 5.5mbit download a couple of days ago (then dropped to 3 when i started fiddling with snr margin) and today ADSL2(+) was enabled for better upload. So everything seems to have sorted itself out.