Amazon complaint, am I right?

I've never had anything free from Amazon. They just kept telling me, it's not guaranteed next day delivery blah blah blah and sorry for for issues caused (copy/paste/flowchart/livingwage/notbothered/amazonrobots/hometime)
 
FortuitousFluke said:
Dear Formerly Diddums,

Thank you for your email, we will be freezing your account whilst we look into the discrepancies you have raised, please be assured that no money will be owed to Thames Water during the period under which your account is frozen.

Kind Regards

Water Satan.

2 weeks later.

Dear Formerly Diddums,

Knee smasher debt collection have been tasked with the collection of £203.54 currently owed by yourself to Thames Water. Please pay or we will be forced to send Vinnie round.

Kind Regards

Eric the Enforcer
CEO Knee Smasher Debt LTD
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Dan Dan said:
Did you get your money back?
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subbytna said:
Rant level : Master

Take a bow squire.
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Maccy said:
@suggestions welcome! what was the outcome??
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Credit where credit is due, Marnie Eccles was a great help and saw the whole process through:

Hello David,

Thank you for contacting me and flagging the poor service you’ve received from us at Thames Water. As I read your email, I became more and more embarrassed about your experience. I’m really sorry, and as you say, we’ve messed up. This isn’t good enough and certainly not the level of service we want any of our customers to have.

So, to get your issue resolved, I’ve escalated your case to our Head of Customer Contact and her team are investigating your case so we can fix this for you. They will be in contact by the end of today. I’ve also asked to be kept updated of progress so I can make sure this is all sorted for you.

Best regards,

Marnie Eccles

Customer Journey Development Manager
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They then cancelled the lot and allowed me to tackle it exactly how I wanted, which was to take the money and let it cover the next few months until it ran out. Once that was done they could contact me again and we'd set up a new DD to keep the ball rolling. Of course they never contacted me but I saw this coming and resolved it myself. Thames Water are hands down one of the most poorly managed companies I have ever had the misfortune of dealing with.
 
suggestions welcome! said:
Credit where credit is due, Marnie Eccles was a great help and saw the whole process through:



They then cancelled the lot and allowed me to tackle it exactly how I wanted, which was to take the money and let it cover the next few months until it ran out. Once that was done they could contact me again and we'd set up a new DD to keep the ball rolling. Of course they never contacted me but I saw this coming and resolved it myself. Thames Water are hands down one of the most poorly managed companies I have ever had the misfortune of dealing with.
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it's what you get when a company has a monopoly. Same for all the water companies, most energy companies, public transport companies etc...

Still remember when Virgin's app had some issues downloading tickets and they refused to let me collect a ticket from a station or get a copy to print without ordering a new ticket. Took 2 months to get a refund..
 
Just complain OP - Amazon have failed to delivery my last three [Prime] orders the next day, even though the site clearly showed it would be with me, and I had ordered in plenty of time. So far - 2 months free Prime and a fiver off my next order.
 
suggestions welcome! said:
You call that a stroppy email? Here's one I sent to Thames Water (I posted on here at the time and someone actually gave me the email address of their head of customer relations, texbook OCUK, well done):
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I do quite enjoy that opening statement!

"I'm in the unfortunate position of having to rely on you for my water supply."
 
Yeah I've had loads of problems with them lately. Hardly anything turns up next day any more and they're increasingly using Yodel for delivery, which never ends well. Whenever I ring up I get 10 minutes of them telling me how sorry they are and how much they value me as a customer - before telling me that they aren't actually going to do anything about it. When I ask them if they think that's good enough, they say "no" and proceed to tell me how sorry they are to let down such a valuable customer etc. etc. If I persist and keep them on the phone longer than their allotted time for dealing with a single customer they can be pressured into the free month but increasingly it's just not worth the bother.
 
Why bother ringing, just do an online chat. I can get on with other computer things then.

They offered me £5 GBP voucher yesterday, then gave me 30 days free instead when I said I wanted more.

Out of interest - How many people order stuff they really really need next day?
 
VincentHanna said:
Why bother ringing, just do an online chat. I can get on with other computer things then.

They offered me £5 GBP voucher yesterday, then gave me 30 days free instead when I said I wanted more.

Out of interest - How many people order stuff they really really need next day?
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Well I typically order stuff to arrive on the weekend because I'm never in during the week and it has been a bit of a lottery where / how things get left if I'm not in - I've had books left in the pouring rain, electrical items tossed over a high fence etc. With Prime I know (or at least knew) that I could order stuff on a Friday and be there for it arriving on a Saturday. It's not really the next day element that's appealed, it's more knowing I can guarantee stuff to arrive when I'm in.
 
VincentHanna said:
Why bother ringing, just do an online chat. I can get on with other computer things then.

They offered me £5 GBP voucher yesterday, then gave me 30 days free instead when I said I wanted more.

Out of interest - How many people order stuff they really really need next day?
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This

I moan on online chat and always end up with a voucher of some sort

For me it's usually the 6-10pm next day slot, they constantly fail to deliver when I chose that.

I'm paying for prime and they even highlight that slot at checkout so I take it then complain for free stuff when it fails
 
bit off topic but it reminded me of a letter I sent recently to the CEO of LIDL for a parking fine = result was they cancelled the whole thing

************************************************************************************************

Subject: Does anyone think of the children?

Dear Mr Haertnagel,

I'm sure you receive plenty of emails from people ranting and quoting Money Saving Expert asking for Civil Parking Charge Notices issued by Athena to be cancelled, and I'm afraid this email is no exception except, I'd like to relay my epic tail of stress, joy and heroic deeds yet still being honest and not over exaggerating the truth.

I'm sure you are a busy man so I'll try keep it short.

You see this story begins when my fiancee and I were rushing to Morden Hall Park (near LIDL Morden) to park for our 17:15 Engagement Wedding Photoshoot in the park (specifically the rose garden area where I proposed - we get married 29/09/17). Upon our arrival at 17:10 we discovered the park's parking area closed at 17:00.

In a blind panic to not be late the only other parking in the area that we knew of was at LIDL. We thought that 1.5 hours of free parking along with a LIDL shop afterwards would be enough time - cheeky I know but this was stressful times.

Unfortunately we lost track of time as we got lost in the beautiful moment and the wedding photoshoot overran. After purchasing - admittedly mostly alcohol as we were on a high after the shoot (check your till around 19:40 for fake jagermeister, rose and vodka purchase) from LIDL afterwards, we were an hour over the 1.5 hour free parking.

Today I received PCN (0 003 060 xxx) for £90 for overstaying by 1 hour at the LIDL Morden branch on the 22/08/17.

My company is the Registered Keeper of the vehicle in question (registration xxxxxxx).

I have attached a copy of the PCN.

Please may I access your sympathetic side and ask of you to please cancel this PCN so that we may save money for our future children?

Yours Faithfully,
Oxide™
 
That was a very good letter!
Now, have you ever sent one to BT? They top Thames Water by a long way from my experience.
I could have used your letter writing skills in the past :p
 
ajf said:
That was a very good letter!
Now, have you ever sent one to BT? They top Thames Water by a long way from my experience.
I could have used your letter writing skills in the past :p
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Oddly, I was working for BT at the time and got every bell and whistle for £1 a month :p

Sky are doing my head in though so might have a pop at them soon.
 
timmeh said:
As if you get a free months prime for something like that.

I've had packages come where they were absolutely destroyed and Amazon acted like they were going out of their way to give me a free shipping label to return it. I even went with the 'cancel my prime' at once point and they didn't bat an eye. Sounds like Amazon UK customer service is a lot better than in the US.
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You need to learn how to write complaint emails then.

Amazon always give a month free of Prime unless it's completely your fault.
I often get a £10 promo credit for late deliveries, usually because I have a trades-person booked in and they needed that product and now I am out of pocket.

Yeah right, as if trades-people ever turn up on time to begin with!

:)
 
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