Amazon Refund - Customer Services Useless

jellybeard999 · Friday at 19:41

Another update

Ive now received an email...

Payment plan complete

Hello J,

Thank you for choosing to purchase your product using monthly payments. We thought you would like to know that you will not be charged for any more payments on this purchase x. We also wanted to let you know that any outstanding balance on this purchase has been waived.

Payment plan summary

Order #
Order total £x
Remaining balance £0.00

I paid originally using the pay in 3 method. This was settled in the 3 months after pirchase a year ago. Reading the above, it sounds as though they've cancelled the plan, which already had £0 outstanding. I'm not optimistic that I'll receive a refund, but I'll give it a day or two and phone back again.

Edit

The payment plan on the original order now says ...

Order refund pending
An order refund is currently pending. Please allow 3 to 5 business days for it to be posted to your original payment method.

This makes me a little more hopeful!

Edit 2

Refund email now received. Looks promising.

Feek · Friday at 21:26

dlockers said:
I've never once not got what I wanted from Amazon webchat.

Same - I had a hard drive start developing bad sectors recently and because it was in my NAS, I bought a replacement straight away and then when it arrived, I contacted them via live chat. Even though it was well out of the return period, they could see I'd bought a replacement so just booked me a return for a refund. I dropped it at the post office the next day and had an email that evening telling me the refund had been processed.

mrk said:
I returned a £6 audio cable today, by the time I got home and sat at my desk, Amazon emailed me saying the refund has been issued.

I've returned stuff to them via the post office and I've had the refund email come through before I've even got back in the car!

waspy88 · Friday at 22:24

Their returns have seem to have gotten much worse recently. I returned the new Kindle Scribe as the UK version does not have any of the AI features..
For smaller items as @mrk says its an immediate refund as soon as the Evri label is scanned, but for the scribe it took over 2 weeks to refund. I suspect this is because people were sending back bricks and other crap instead of the item and getting a refund.

Feek · Friday at 22:27

The hard drive I sent back and got an instant refund was £250. I've never had any delays on refunds, no matter how much the cost.

waspy88 · Friday at 22:41

Wonder if they have certain categories for refund on items, this was a refund to my CC rather than amazon gift card balance

Your return is confirmed.

Drop-off: You can drop off your return by Jan 6.
Location: Any Participating Evri .

We will issue your refund within 14 days after we receive your return. In some situations, refunds may take longer. Once we issue your refund, it may take up to seven days for the refund to be credited to your original payment method.

dlockers · Friday at 22:47

It is totally dynamic and dependant on near real time-ish data on user, product, location, delivery driver etc. Amazon isn't ran from an Excel with hard coded rules

Tykey · 2024-12-28T07:55:28+0000

Amazon refunds have been fine for me and ive refunded a lot because ive bought a lot from them, still going to buy my PC next year from OC though I prefer to go to a specialist and OC refunded the 1 time I used it fine.

jellybeard999 · 2024-12-28T15:30:13+0000

Just a note to conclude this.

I have now received the refund.

I don't know why it was so drawn out or difficult, but it seems as though the key was speaking to someone who understood the issue I was having and them pressing the right button/progressing the script to the right team. Presumably a case of "computer says no".

Locky · 2024-12-29T05:28:59+0000

I had an issue with amazon. Bought a 14900k and decided to return it unopened.

Amazon claimed they received the wrong item back and have conveniently destroyed it. (Basically someone in amazon nicked it)

Wouldn't refund me at all etc etc

Filled a chargeback with my credit card provider with all the evidence and won the case..

Absolute crooks..

Rroff · 2024-12-29T05:47:49+0000

Locky said:
I had an issue with amazon. Bought a 14900k and decided to return it unopened.

Amazon claimed they received the wrong item back and have conveniently destroyed it. (Basically someone in amazon nicked it)

Wouldn't refund me at all etc etc

Filled a chargeback with my credit card provider with all the evidence and won the case..

Absolute crooks..

Working in distribution/logistics the amount of theft and apathy towards it in recent years is annoying and astounding me - I know one company recently had approx. 30 grands worth of iPhones disappear in transit, they just ate the loss (not sure if insurance), took details but no investigation, no police involvement - almost makes me wonder how far up the chain it goes. And that isn't an isolated incident.