AMD Driver problem lol

Wing-Man · 29 Nov 2022 at 14:35

for the last month or 2 i keep getting an error and i have to reinstall the AMD drivers to fix it..
i get random black screens but only when watching videos online via chrome.
Every now and then i get a screen flash like when drivers are updating.

Error :

i do a full DDU driver reset and within a week this is back. any ideas?

varkanoid · 29 Nov 2022 at 15:07

Wing-Man said:
for the last month or 2 i keep getting an error and i have to reinstall the AMD drivers to fix it..
i get random black screens but only when watching videos online via chrome.
Every now and then i get a screen flash like when drivers are updating.

Error :

i do a full DDU driver reset and within a week this is back. any ideas?

Dont use DDU.

Download latest AMD Drivers, and tick the clean install option when installing.

Zeebedy · 29 Nov 2022 at 15:36

Does your pc still "function" when the black screen arises? Like in the background?

I had a "grey screen" issue where once it went grey, music still playing, fans on pc etc. still running..

then after about 45 seconds the pc would crash and reboot itself..

Orcvader · 29 Nov 2022 at 15:42

When the error pops up, can you check device manager to see if it defaulted to the Microsoft basic adapter driver or an error on the AMD driver? If it does can you try Win + Ctrl + Shift + B which resets the graphics driver and hopefully quick fixes it?

Rroff · 29 Nov 2022 at 15:45

Is Windows updating the core driver, but not the software, automatically in the background? (or in some cases randomly installing an older version of its own accord).

Firegod · 29 Nov 2022 at 15:59

Rroff said:
Is Windows updating the core driver, but not the software, automatically in the background? (or in some cases randomly installing an older version of its own accord).

Sounds like it doesn't it. Given the text in the message, and the fact the OP says it comes back after a week each time.

https://www.amd.com/en/support/kb/faq/pa-300

Microsoft Windows Update installed a Universal Windows Platform (UWP) driver for your AMD Radeon™ Graphics product which is not compatible with the current installed version of AMD Software.

The URL in the message tells you what to do @Wing-Man .

Wing-Man · 29 Nov 2022 at 16:04

varkanoid said:
Dont use DDU.

Download latest AMD Drivers, and tick the clean install option when installing.

Ive done that it didnt stop it, thats why i tried DDU too

Zeebedy said:
Does your pc still "function" when the black screen arises? Like in the background?

I had a "grey screen" issue where once it went grey, music still playing, fans on pc etc. still running..

then after about 45 seconds the pc would crash and reboot itself..

no it completely locked up

Orcvader said:
When the error pops up, can you check device manager to see if it defaulted to the Microsoft basic adapter driver or an error on the AMD driver? If it does can you try Win + Ctrl + Shift + B which resets the graphics driver and hopefully quick fixes it?

the error pops up when i try to open the AMD software its still running on the GPU, i can game fine.
other night i was on squads for 3hr's with a buddy and it was fine, when i came off the little girl put youtube on and dead within 5mins

Rroff said:
Is Windows updating the core driver, but not the software, automatically in the background? (or in some cases randomly installing an older version of its own accord).

Google foo, did come back with windows or OEM driver update thats not compatible with the adrenalin soft wear

Wing-Man · 29 Nov 2022 at 16:06

Firegod said:
Microsoft Windows Update installed a Universal Windows Platform (UWP) driver for your AMD Radeon™ Graphics product which is not compatible with the current installed version of AMD Software.

The URL in the message tells you what to do @Wing-Man .

but how do i fix it.

Firegod · 29 Nov 2022 at 16:08

Wing-Man said:
but how do i fix it.

Serious?

It tells you. Using the linked MS article, do this:

Press Windows + S keys together to open Search
Now type Device installation settings
Click on Change Device installation settings and then select the option No (your device might not work as expected)
Now click on Save Changes

Then AMD says to reinstall their software / drivers afterwards.

Jobs a good 'un.

Wing-Man · 29 Nov 2022 at 16:09

Firegod said:
Serious?

It tells you. Using the linked MS article, do this:

Press Windows + S keys together to open Search

Now type Device installation settings

Click on Change Device installation settings and then select the option No (your device might not work as expected)

Now click on Save Changes

Then AMD says to reinstall their software / drivers afterwards.

Jobs a good 'un.

that turns off all windows driver updats, not just the broken one

Firegod · 29 Nov 2022 at 16:15

Wing-Man said:
that turns off all windows driver updats, not just the broken one

Righto. Well that is the offical solution so....

Do you not periodically go to manufactures websites and manually check these things yourself just out of proactiveness? I think I must check all my necessary 3rd party drivers at least once a month. LAN, WiFi, Audio, Motherboard, Chipset, GPU, Peripherals, etc. I mean even apps like CCleaner and others can tell you if / when you have a driver that is out of date.

Rroff · 29 Nov 2022 at 16:17

Firegod said:
Serious?

It tells you. Using the linked MS article, do this:

Press Windows + S keys together to open Search

Now type Device installation settings

Click on Change Device installation settings and then select the option No (your device might not work as expected)

Now click on Save Changes

Then AMD says to reinstall their software / drivers afterwards.

Jobs a good 'un.

Unless you are on the Professional edition and do it via Registry/Group Policy how that functions is a bit hit and miss - ostensibly now it only affects whether additional software such as icons, etc. are installed with core driver updates or not and doesn't necessarily stop automatic driver updates - but for some reason some people still get the old behaviour with that setting...

If you go into that settings page they've updated the description:

"Do you want to automatically download manufacturer' apps and custom icons that are available for your devices?"

erill1971 · 29 Nov 2022 at 17:09

Wing-Man said:
for the last month or 2 i keep getting an error and i have to reinstall the AMD drivers to fix it..
i get random black screens but only when watching videos online via chrome.
Every now and then i get a screen flash like when drivers are updating.

Error :

i do a full DDU driver reset and within a week this is back. any ideas?

Simple fix for the Windows update ******** of overwriting your drivers, use group policy editor to disable driver updates from Windows update, ddu then install the ones you want and do not be bugged by it again.
If you have a home version of 10 or 11 you will have to install the group policy editor install package.

Download Group Policy Editor for Windows 10 & 11 Home Edition - MajorGeeks

Group Policy Editor for Windows 10 Home Edition contains the setup for Group Policy Editor as well as a batch file to install and get it working in Windows 10 Home so that Start, Run, gpedit.msc works properly.

www.majorgeeks.com

How to disable driver updates in Windows 10 using Group Policy Editor

Step 1: Open the Local Group Policy Editor on your Windows 10 computer. For this, press the Windows + R keys on your keyboard, and when the Run window opens,

www.mobigyaan.com

same for Windows 10 and 11.

ICDP · 29 Nov 2022 at 17:26

A group policy is using a hammer to crack a nut for single users.

Do what Firegod posted earlier and just make sure to do regular manual driver updates.

varkanoid · 29 Nov 2022 at 18:35

Wing-Man said:
that turns off all windows driver updats, not just the broken one

thats what you want. Never let Windows update your drivers always get them from the manufacturers website.

Alt0153 · 29 Nov 2022 at 20:02

Firegod said:
Righto. Well that is the offical solution so....

Do you not periodically go to manufactures websites and manually check these things yourself just out of proactiveness? I think I must check all my necessary 3rd party drivers at least once a month. LAN, WiFi, Audio, Motherboard, Chipset, GPU, Peripherals, etc. I mean even apps like CCleaner and others can tell you if / when you have a driver that is out of date.

lol no who cares enough to do that **** regularly

Quixote · 29 Nov 2022 at 20:16

Alt0153 said:
lol no who cares enough to do that **** regularly

No, but once a year is probably enough if you don't experience problems. I DO normally update my chipst drivers from the mobo manufacturer's website once every 6 months or so. So I'm not concerned if windows doesn't update drivers.

erill1971 · 29 Nov 2022 at 22:48

Reason for using GPE to disable the driver updates is because Microsoft do some sneaky crap and sometimes re-enable the driver updates on Windows build upgrade. 21 to 22 etc

Wing-Man · 29 Nov 2022 at 23:37

varkanoid said:
thats what you want. Never let Windows update your drivers always get them from the manufacturers website.

yer.. no 99% of them are fine, this will be an AMD/Microsoft mis communication about a driver just like AMD said in the link i was sent to.

eeii · 29 Nov 2022 at 23:45

Very odd seen this with a laptop. Never seen it on a desktop.