amd RMA is so stupid

[mrthingyx]

Let me get this straight...

You RMA'd a CPU to AMD and they sent you a replacement for use during the time you're without a Phenom. From what I've read (based on the assumption that you haven't - as yet - corrected it) you're alowed to keep the CPU...

They've not kept you updated, probably because they have a huge number of things to deal with in tech support (not an excuse - just a probable reason) and you're angry that your CPU hasn't dropped in yet?

Now sure - I'd be a tad miffed if I hadn't received any feedback, but from a big company, I'd be happy to receive any personal feedback at all. But then it would just take a courteous email to ask what was going on.

Now, I'm sure you're aware that - due to the debacle that was the B2 Phenom - they have a huge backlog of issues they need to resolve for customers that are providing them with much greater income than you are. No according to the theory of self-importance, each customer is as important as the other. Unfortunately, that theory doesn't apply in businesses such as AMD's. Or Intel's. They're having problems because, first off, they can't satisfy the demand for retail/OEM processors, and all the rest are probably going to those massive companies who bought vast quantities of B2 Phenoms to stick in their AMD servers, only to discover the TLB bug. Which AMD promised to replace with B3 when they came out to ensure they kept their AMD hardware.

No offence whatsoever, but calm down, sit tight, and be grateful they've sent you anything at all.

 

[Vince]

I wouldn't exactly say these AMD cpu's are flying off the shelves, just look at everyones sigs, mainly Intel. You cant possibly say that the demand is so high that they cant make them quick enough, everyone's slating the bloody things! This isn't fanboyism by the way, i was an Avid AMD fan back to the day of the K6-2 Processors but AMD have shot themselves repeatedly in the foot over recent years.

Was there not a problem with the original CPU's which meant production stopped before replacing them with the new range recently? This could possibly account for some of the shortages, also AMD as a manufacturer will make the CPU’s as the major retailers require. I wouldn’t have thought that they would be stockpiling large quantities before sending them onto distributers.

I could well be wrong but I would have thought that most of their production CPU's will be spoken for.

 

[Janesy B]

i'm not too sure myself but i'll have a read up on that. Either way AMD has cocked up. I understand that they wont keep huge stocks but waiting for 4 weeks is not great.

 

[gareth170]

but my point is they said they will get stock within 2weeks. so 1week in i emailed them just to check and they said yep they will get stock in that week. then after 2weeks they saying wait till end of next week... if they don't to when they getting stock why say they will get stock within 2weeks..

thats what im angry about..

 

[mrthingyx]

but my point is they said they will get stock within 2weeks. so 1week in i emailed them just to check and they said yep they will get stock in that week. then after 2weeks they saying wait till end of next week... if they don't to when they getting stock why say they will get stock within 2weeks..

thats what im angry about..

And I'm pretty sure that the Customer Services department has absolutely no concrete idea when stock will be allocated for RMAs.

As I previously posted: RMAs - unless for massive corporates - will probably be pretty low on their priority list. They probably received stock, but it was allocated to bigger customers than you, unfortunately.

 

[gareth170]

And I'm pretty sure that the Customer Services department has absolutely no concrete idea when stock will be allocated for RMAs.

As I previously posted: RMAs - unless for massive corporates - will probably be pretty low on their priority list. They probably received stock, but it was allocated to bigger customers than you, unfortunately.

so why do they need to lie????

 

[Ethics]

so why do they need to lie????

as suggested above, they most likely had no idea what stock they have or when they will have some available for you. They're probably not very motivated to find out either.

Just the way it is im afraid, i normally latch onto the person i think is most likely going to try their hardest and make a note of their name, then always deal with them. At the very least it makes it harder for them to pass the buck around the office when they CBA to deal with it

 

[gareth170]

so they shouldn't of said within 2weeks then

 

[Devil_Spawn]

so they shouldn't of said within 2weeks then

i personally would have been more annoyed if they said 'we will send you one as soon as possible' or 'we will send you one at an undetermined date'


and it still hadnt arrived 2 weeks later.


it doesnt make a difference what they said to you. it wont make the rma go any faster, and tbo, if you recieved an opteron,free, thats pretty much the best rma service ive heard of.

 

[gareth170]

i personally would have been more annoyed if they said 'we will send you one as soon as possible' or 'we will send you one at an undetermined date'


and it still hadnt arrived 2 weeks later.


it doesnt make a difference what they said to you. it wont make the rma go any faster, and tbo, if you recieved an opteron,free, thats pretty much the best rma service ive heard of.

so they saying i should receive it by end of next and if i don't receive it by then, it isn't they fault?? lol in my mind it would be...

its the same sort of thing when u order something and they say sorry it's out of stock but we will get more stock within a week and we'll send it to u. now a week and a half as past , u haven't heard anything from them so u contact them, they said sorry sir no stock yet it'll be in next week.. then the same happens again the week after, wouldn't u be angry??

i personally would have been more annoyed if they said 'we will send you one as soon as possible'

they did say that too, at one point..

 

[mrthingyx]

As previously mentioned, they haven't lied, mistated or mislead you.

They've identified a lead time and it proved to be wrong. Absolutely nothing the Customer Services department or anybody else can do about it. Apart fomr the fabs, of course.

AND they've effectively given you £80 (or up to £120, judging by how much that processor is worth brand new).

Just sit tight, stop moaning, and enjoy your free processor.

 

[gareth170]

As previously mentioned, they haven't lied, mistated or mislead you.

They've identified a lead time and it proved to be wrong. Absolutely nothing the Customer Services department or anybody else can do about it. Apart fomr the fabs, of course.

. is it only me that can see they've mislead me or lied... they said within 2weeks. if they of said we are hoping to receive stock with 2 weeks, then yes i would agree. but by saying they will get the stock within 2weeks, it means they know it will be within that time.

anyway i received another email in the afternoon, they've guaranteed i will receive it by the end of next week so if i don't receive it by then it will be they fault..... u gonna agree with that, right?

 

[mrthingyx]

Erm... nope - from what you've posted, I can't see that they've lied, mislead or anything else...

They have made a mistake, but hey.

 

[Emlyn_Dewar]

MISTAKE? WHAT!!?
It's lies! Burn them at the stake!

What is the point in this topic? You're annoyed at AMD for trying to replace your CPU?
I'd be thankful that I had a replacement CPU while I was waiting and I'd be even happier that they are at least contacting you via email, better than being kept in the dark.
It isn't all a crazed conspiracy, sometimes mistakes happen or wrong informating can be sent out.

 

[pastymuncher]

Why RMA direct to AMD anyway? Your contract is with the retailer so you might have already had a shiny new replacement by now. They probably would have tested it, found out it was buggered and sent you a replacement.

 

[gareth170]

Why RMA direct to AMD anyway? /quote]
because i didn't buy it.. my gf bought it for and as she buys a lot of things from different site she doesn't remember which site she got it from. also she doesn't save the emails, .. i guess thats women for you

 

[Richdog]

so they shouldn't of said within 2weeks then

For goodness sake Gareth, find me a company that doesn't state an expected turnaround time when asked? They gave you an estimate, which doesn't take into account unexpected delays. Would you prefer them to just say "we have no idea, you'll get it when you get it"? ALL companies will do this.

 

[gareth170]

What is the point in this topic? You're annoyed at AMD for trying to replace your CPU?.

if u see no point in this topic then u have the choice not to post in it

You're annoyed at AMD for trying to replace your CPU?.

no.. i'm annoyed at what they told me.. if they not 100% sure when they getting stock , they should have said something like we are hopeing to receive stock in x number of weeks, then i wouldn't be getting my hopes up..

I'd be even happier that they are at least contacting you via email, better than being kept in the dark.

i'm the one that as to contact them to find out what's happening...

also someone got to stay in my house every week just in case it comes.. and for the Opteron 1218 i had no email saying it was sent out , it just came, so if nobody was in on that day i wouldn't of got it

 

[gareth170]

Would you prefer them to just say "we have no idea, you'll get it when you get it"? ALL companies will do this.

tbh yes i would then they being honest...

 

[stigggeh]

because i didn't buy it.. my gf bought it for and as she buys a lot of things from different site she doesn't remember which site she got it from. also she doesn't save the emails, .. i guess thats women for you

LOL... Just LOL

She does not remember where she bought a £150+ cpu from, because she buys a lot of things... your going out with a goldfish mate.