Another eBay issue - why do I bother

[CorrectHorseBattery]

I sold a Huawei P10 on eBay as I couldn't find any interest in it elsewhere (admittedly I didn't try selling it here). It was fully working when I sold it and I remember thinking how good the fingerprint sensor was (this is relevant - see below).

I sent the item to the buyer via Special Delivery and it arrived on the 8th August. All is good so far.

I received a return request today and here is my small dialogue with the buyer.

What do I do here? The fact it doesn't work "sometimes" I don't believe is valid grounds for calling the phone faulty.

 

[tom_e]

You suck it up because Paypal will refund them anyway, get the phone back stick it on the MM.

 

[Glanza]

Sounds like they wanted to test it and found it they don't like it so using that as an excuse.

Sadly Ebay will no doubt favor the buyer.

 

[CorrectHorseBattery]

Is there any harm in letting it go to eBay?

 

[tom_e]

No, at least that way there may be the smallest chance that you'll be one of the few they employ a bit of common sense with.

 

[CorrectHorseBattery]

Is it a good idea to ask for video evidence from the buyer?

 

[Bes]

I wouldn't waste your time: https://forums.overclockers.co.uk/threads/ebay-guessing-there-is-no-recourse.18789195/

 

[glenimp617]

What you do is accept the return and refund the buyer. anything else will only add to your frustration.

 

[413x]

Yeah keep it civil and hope you don't get a his old broken phone in rwyrn where the scanner doesn't work.

Causing a hassle will only make the buyer more likely to shaft you

 

[CorrectHorseBattery]

Well I'd already told him I will be letting eBay resolve it before I read those responses. Are you saying I shouldn't do that?

 

[Semple]

I hope you noted down your serial numbers etc...

 

[wolfie138]

never used to have this prob when you sold things by putting an ad in the local paper or a card in local newsagent's window

 

[Ace Modder]

never used to have this prob when you sold things by putting an ad in the local paper or a card in local newsagent's window

But you are limited to a customer base of a couple hundred people max, vs the majority of the UK.

 

[CorrectHorseBattery]

I hope you noted down your serial numbers etc...

I know exactly where the scratches are/were on the phone and I have tonnes of pictures of the device. I will know if it has been changed, I am sure.

Apparently I have to pay returns postage?

 

[CorrectHorseBattery]

Accepted the return and eBay has provided a label I had to pay for, just over £3.

Hopefully it comes back in one piece...

 

[wolfie138]

But you are limited to a customer base of a couple hundred people max, vs the majority of the UK.

i see it more as being limited to having never had a prob selling that way vs the increasing number of people getting ripped off on a daily basis.

 

[413x]

Accepted the return and eBay has provided a label I had to pay for, just over £3.

Hopefully it comes back in one piece...

Let us know if it's the same item you sent

 

[Ayahuasca]

Everything you need to know is in how that buyer writes, probably some eastern european phone junkie.

 

[Kenai]

I know exactly where the scratches are/were on the phone and I have tonnes of pictures of the device. I will know if it has been changed, I am sure.

Apparently I have to pay returns postage?

You will know maybe, but if you do get a different phone back, eBay won't accept a case on the basis of 'I know it isn't, the scratches are different'

 

[linktoinsanity]

You know his address right?

#justsaying