Soldato
Must've missed that, i've only read contact with the retailer.
I assume the manufacturer is Chinese (Xiaomi/Eufy etc) and so postage would be hefty for any warranty replacements, which i presume the OP wants to avoid.
Another ebay thread
- Thread starter HungryHippos
- Start date
Must've missed that, i've only read contact with the retailer.
I assume the manufacturer is Chinese (Xiaomi/Eufy etc) and so postage would be hefty for any warranty replacements, which i presume the OP wants to avoid.
Yes they suggested physically blocking the stairs, not with any particular suggestion like a gate, but if my old Roomba never fell down the stairs, this new one shouldn't either really.
Yep, Eufy.
Soldato
You will not be able to open a dispute with ebay after 5 months. You would however be able to open one with paypal as they give upto 6 months.
Been almost 7 months unfortunately!
eBay store, are they registered wiht eBay as a business?
If so then consumer regs kick in repair/replacement or refund within the 12 month wararnty period.
Contract is wiht the store not the manufacturer
If so then consumer regs kick in repair/replacement or refund within the 12 month wararnty period.
Contract is wiht the store not the manufacturer
Soldato
As mentioned
No I am not using poetic prose
I have some form of Dyslexia
And reading blocks of text can be severely difficult even if I read it multiple times
I miss stuff out
I don't even notice I am typing like this.
Thank you to the guys who already knew that and remembered it.
Here's which consumers stuff if its of any use
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product
No I am not using poetic prose
I have some form of Dyslexia
And reading blocks of text can be severely difficult even if I read it multiple times
I miss stuff out
I don't even notice I am typing like this.
Thank you to the guys who already knew that and remembered it.
Here's which consumers stuff if its of any use
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product
if the manufacturer acknowledged it is a defect , can't you just tell/show the seller that, and demand your consumerhuman rights refund.
but why did it only happen 7 months in, and not sooner ?; you have had some use though, so expect wear&tear deduction.
you've sent them pictures - it is damaged ?, otherwise, it sounds more resilient than bots used in fukushima.
but why did it only happen 7 months in, and not sooner ?; you have had some use though, so expect wear&tear deduction.
you've sent them pictures - it is damaged ?, otherwise, it sounds more resilient than bots used in fukushima.
Had a house move in the middle of that with some Reno work (all done now) so it didn't spend much time being used really.
Seems to still work ok to be fair!
So after I suggested a full refund, they countered with this:
I then said:
They then said they can't do anything other than what they have already offered.
Next steps? I am considering going straight to credit card claim with Amex, as it was purchased via Ebay/Paypal but backed by my Amex card as the payment method. Following the letter of the law I think they need to either replace the item, or refund it. I could dispute with Ebay/Paypal but I think they won't care much if it's beyond 6 months.
They can't replace it, so I don't think they can attempt to put on conditions around how much they will refund, or the method by which they will apply the refund.
They've also offered 100% refund as store credit, so they are now offering less conditional upon the method by which I accept the refund. I don't think this puts them in a good position as it shows they are happy to refund more if the method suits them.
Thoughts?
I then said:
They then said they can't do anything other than what they have already offered.
Next steps? I am considering going straight to credit card claim with Amex, as it was purchased via Ebay/Paypal but backed by my Amex card as the payment method. Following the letter of the law I think they need to either replace the item, or refund it. I could dispute with Ebay/Paypal but I think they won't care much if it's beyond 6 months.
They can't replace it, so I don't think they can attempt to put on conditions around how much they will refund, or the method by which they will apply the refund.
They've also offered 100% refund as store credit, so they are now offering less conditional upon the method by which I accept the refund. I don't think this puts them in a good position as it shows they are happy to refund more if the method suits them.
Thoughts?
To be honest i think they are being quite reasonable.
I doubt you will get anywhere with Amex or Paypal over this considering it has been 7 months.
If you wanted the protection of a warranty/come back from the manufacturer, then you probably should have bought something that is properly supplied in the UK with an appropriate warranty.
The real difficulty you will face (legally) is that you are beyond the 6 month window. The retailer therefore does have a right to deduct money if you want a proper refund and whether you want to get in a dispute/go to small claims court over how much is up to you.
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Soldato
I have to agree
That a 50% deduction is unreasonable
They are getting that figure I assume
By the device having 1 year warranty
And saying you have had it half a year
Approx
They aren't taking into consideration
What would be a reasonable length of time for such a device to last
If there's a load of people on the Internet saying theirs fell down the stairs
Then that's basically acceptable as you proving it was faulty when you got it
Which is usually a sticking point as very hard to prove that
Does it still work
Other than stair issue
Is it worth your time and stress to keep going
Are things to consider
If so you communicated with them first which is fair
Your credit card company has way more clout than you do
Let them sort it
That a 50% deduction is unreasonable
They are getting that figure I assume
By the device having 1 year warranty
And saying you have had it half a year
Approx
They aren't taking into consideration
What would be a reasonable length of time for such a device to last
If there's a load of people on the Internet saying theirs fell down the stairs
Then that's basically acceptable as you proving it was faulty when you got it
Which is usually a sticking point as very hard to prove that
Does it still work
Other than stair issue
Is it worth your time and stress to keep going
Are things to consider
If so you communicated with them first which is fair
Your credit card company has way more clout than you do
Let them sort it
I've never read the thread on robovac's, but find it difficult to believe stairs are not a known liability, for any brand (colour/texture of carpet playing into problem)
... apart from the fact you'd have to pay for return postage too - how much ?
I'd consider their 50% offer, and ask them to make it 75% if they inspect the item and cannot provide picture evidence that you have damaged it.
... apart from the fact you'd have to pay for return postage too - how much ?
I'd consider their 50% offer, and ask them to make it 75% if they inspect the item and cannot provide picture evidence that you have damaged it.
They have sensors on the bottom that are meant to stop them going over the edge, my old Roomba never fell down the stairs and that is some years old at this point (read: it's very basic).