Soldato
- Joined
- 23 Nov 2009
- Posts
- 6,038
- Location
- North Leicestershire
sent them a request at 5AM this morning regarding the feet on my G500 mouse (scratched and worn out after only 4 months)
Got a reply back at 11AM now this is what i call amazing customer service and wish other companies could follow in their footsteps.Good work logitech this is exactly the reason i buy their products
Dear --------------,
Thank you contacting Logitech.
Unfortunately there are no specific G500 glide pads available. I have sent you a pair of glidepads for the G5 free of charge. These use the same shape glide pads and should fit without problems.
Your fulfillment has been processed. Within the coming days we will send you a product replacement free of charge. (G500 Gaming Mouse) When it leaves our storage facility you will be send an email containing the shipping information, including tracking number. You can use this code to trace the location
of your shipment on the UPS website.
Furthermore you will also receive an email in which we ask your opinion on our level of service. We would greatly appreciate it if you could
fill in this very short survey. Your email address will not be used for any other purposes.
We hope that this replacement keeps you as a satisfied Logitech customer.
Please do not hesitate to contact us again should you have any further questions or comments regarding our products or procedures.
Best regards,
Esmond Hoencamp
Logitech Europe SA
Customer Support
Got a reply back at 11AM now this is what i call amazing customer service and wish other companies could follow in their footsteps.Good work logitech this is exactly the reason i buy their products
Dear --------------,
Thank you contacting Logitech.
Unfortunately there are no specific G500 glide pads available. I have sent you a pair of glidepads for the G5 free of charge. These use the same shape glide pads and should fit without problems.
Your fulfillment has been processed. Within the coming days we will send you a product replacement free of charge. (G500 Gaming Mouse) When it leaves our storage facility you will be send an email containing the shipping information, including tracking number. You can use this code to trace the location
of your shipment on the UPS website.
Furthermore you will also receive an email in which we ask your opinion on our level of service. We would greatly appreciate it if you could
fill in this very short survey. Your email address will not be used for any other purposes.
We hope that this replacement keeps you as a satisfied Logitech customer.
Please do not hesitate to contact us again should you have any further questions or comments regarding our products or procedures.
Best regards,
Esmond Hoencamp
Logitech Europe SA
Customer Support