Another great support by logitech

bigjimmyauk

bigjimmyauk

bigjimmyauk

Soldato
Joined
23 Nov 2009
Posts
6,038
Location
North Leicestershire
sent them a request at 5AM this morning regarding the feet on my G500 mouse (scratched and worn out after only 4 months)

Got a reply back at 11AM now this is what i call amazing customer service and wish other companies could follow in their footsteps.Good work logitech this is exactly the reason i buy their products

Dear --------------,

Thank you contacting Logitech.

Unfortunately there are no specific G500 glide pads available. I have sent you a pair of glidepads for the G5 free of charge. These use the same shape glide pads and should fit without problems.

Your fulfillment has been processed. Within the coming days we will send you a product replacement free of charge. (G500 Gaming Mouse) When it leaves our storage facility you will be send an email containing the shipping information, including tracking number. You can use this code to trace the location
of your shipment on the UPS website.

Furthermore you will also receive an email in which we ask your opinion on our level of service. We would greatly appreciate it if you could
fill in this very short survey. Your email address will not be used for any other purposes.

We hope that this replacement keeps you as a satisfied Logitech customer.

Please do not hesitate to contact us again should you have any further questions or comments regarding our products or procedures.

Best regards,

Esmond Hoencamp
Logitech Europe SA
Customer Support
 
I have looked at other brands, but whenever I click the buy button I change my mind to logitech because of this very reason.
 
My favourite but is when they send you a new bit of hardware but ask you to send them proof that you have destroyed the old one!
 
J.B said:
My favourite but is when they send you a new bit of hardware but ask you to send them proof that you have destroyed the old one!
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I did not get that they just send me a replacement when I had a problem with my G5.
 
thepeganator said:
Am surprised you didn't get a whole new mouse sent out tbh!
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A few years ago e-mailed MS to ask about replacement feet for my (now deceased) Intellimouse Explorer. They asked for contact details and serial number, which I gave them, and a week later a brand new mouse arrived. I was surprised but very pleased.

It's always nice when any company give you good support without you jumping through hoops ;)
 
They didn't send me a replacement for my MX518 feet but they did put me in touch with a company that did them for peanuts. Was hoping they'd pop me some in the post but it wasn't to be. Still the product I got was far superior to the original feet and have lasted me 3 years or so.
 
I do logitech for their customer service. Had a problem with my old driving force pro wheel, got me to cut the end of the cables off and post them back and they sent me a whole new wheel. Started using the new one and fixed the old one (was simple problem but didn't want to void warrenty by taking it apart) and sold it. By time I sold the second one to upgrade, I sold 2 dfps at £50 each but only paid £80 for the first on :D
 
jbs said:
I did not get that they just send me a replacement when I had a problem with my G5.
Click to expand...

Its not so common any more I dont think but a couple of years ago not a week would go by where people weren't asking best way to destroy a mouse :D
 
J.B said:
Its not so common any more I dont think but a couple of years ago not a week would go by where people weren't asking best way to destroy a mouse :D
Click to expand...

I got 6 years usage out of my old G5, until upgrading the firmware seemed to do the job of destruction on that. The G500 is rather similar but not had any problems with wear and tear yet on mine.
 
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