Another Parcelfarce thread

[spoffle]

That's a great outcome Halestorm! I would like to see the driver disciplined now though, as that's amounts to theft.

I don't think you know how theft works...

Good one OP, it's nice to hear that Schuh were very cooperative and helpful too.

 

[Pawnless Endgame]

Granted the driver may not have taken it himself, but someone had taken it and the driver would be accountable given that he forged the OP's sig, no?

 

[Surveyor]

Granted the driver may not have taken it himself, but someone had taken it and the driver would be accountable given that he forged the OP's sig, no?

Accountable, yes.

Guilty of theft, no.

 

[ZG002]

You only have his word that he left them

Glad the op got sorted

 

[Kosmiche]

Have you checked the stomach contents of your dog?

 

[Halestorm]

From the way the CS manager were talking, It sounds like they are hunting out breaches of contract with Parcelforce to use against them to dump them.

I do hope the driver is disciplined, but I unless it can be proved I don't think it will be for theft, probably gross misconduct though as his actions were against company policy and isn't forging other peoples signatures a crime in itself?

 

[Surveyor]

and isn't forging other peoples signatures a crime in itself?

I believe that for it to be a crime it would have to be done with the intention to defraud or to make a gain.

 

[MooMoo444]

I assume the driver lost his job? I mean forging someones signature and losing the parcel is surely grounds for instant dismissal.

 

[StonedPenguin]

If a postie signs for a Parcel on behalf of the customer, It's a sack-able offense. Not sure about Parcelforce though.

 

[anthony566]

I had this same issue but with City Link ... the driver had signed for it and put it round the side of the house but it was taken it took me 4 months and my credit card company to get my cash back i did feel bad for the driver as he has done this many times before without any problems but someone must have seen him do it and as the 24" Monitor box had IIyama all over it someone thought it was theres ....

 

[MrKeeno]

I assume the driver lost his job? I mean forging someones signature and losing the parcel is surely grounds for instant dismissal.

As much as the driver was in the wrong there is no way he should lose his job over it. Put it this way, he probably thought he was doing the OP a favour by leaving it in a place he thought was safe. The alternative was to take it back to the depot (possibly miles away), or stick in in a post office (again possibly miles away). Having worked in this industry I can tell you its very difficult to get it right, you will have regular customers that insist "just stick in in the shed and sign my name" and so on.

If this is the drivers 2nd/3rd/4th time doing something similar then of course more severe action would be needed but I am always amazed at how many people call to have someone sacked without having a clue about the back story.

 

[Steampunk]

The point where you sign someone else's name and pretend they got the parcel should be the line not to cross. What other job would it be acceptable to sign someone else's name?

If I've got to go miles out of my way to collect a parcel because I wasn't in, then that's my fault - I wouldn't expect someone to fraudulently sign my name instead.

 

[MooMoo444]

As much as the driver was in the wrong there is no way he should lose his job over it. Put it this way, he probably thought he was doing the OP a favour by leaving it in a place he thought was safe. The alternative was to take it back to the depot (possibly miles away), or stick in in a post office (again possibly miles away). Having worked in this industry I can tell you its very difficult to get it right, you will have regular customers that insist "just stick in in the shed and sign my name" and so on.

If this is the drivers 2nd/3rd/4th time doing something similar then of course more severe action would be needed but I am always amazed at how many people call to have someone sacked without having a clue about the back story.

Well if people ask for their name to be signed for them and the parcel left in the shed, that's their prerogative I guess.

I am assuming nowhere has the OP requested this action, however.

 

[413x]

This is exactly why I wouldn't sign the paper work by dpd for them to have permission to leave the Parcels in a safe place

It annoys the driver so much and I can understand it as I'm never in. I'd rather them hold it at the Depot until I can collect. But leaving it somewhere safe with my permission is a disaster waiting to happen

The ddriver should be disciplined. Not sacked. Especially if his intention was to help.
Whether he stole the parcel.. I doubt it for a pair of shoes

 

[atpbx]

As much as the driver was in the wrong there is no way he should lose his job over it. Put it this way, he probably thought he was doing the OP a favour by leaving it in a place he thought was safe. The alternative was to take it back to the depot (possibly miles away), or stick in in a post office (again possibly miles away). Having worked in this industry I can tell you its very difficult to get it right, you will have regular customers that insist "just stick in in the shed and sign my name" and so on.

If this is the drivers 2nd/3rd/4th time doing something similar then of course more severe action would be needed but I am always amazed at how many people call to have someone sacked without having a clue about the back story.

I've dismissed drivers in the past for leaving without signature and forging signatures.

It only takes a couple of monkeys across the network to do it and the parcels go missing and a customer will take the account elsewhere.

And some of these accounts are worth millions, even a modest account will spend over a £100k a year.

 

[MrKeeno]

Im not saying he was right, only that he probably foolishly thought he was helping out. Big difference between that and stealing or intentionally going out of his way to commit fraud.