Another red bites the dust

cyber69

cyber69

cyber69

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Joined
16 Sep 2009
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2,266
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Loogabarooga
Had three WD reds fail on me in the past year now, all 4TB. Latest one to fail was a warranty replacement drive which I received only back in November last year.

Anyone with a Synology who gets a I/O error and bad sector warning, i’ve found running an extended smart test will normally stick at 90% so instead power off the NAS and connect the drive to a PC and run the WD quick test. It will normally fail after about 5 minutes saving a load of time.
 
Still waiting for my replacement drive to arrive. It was shipped out from Poland and received into the UK and it looks like UPS has lost it.

Is there a WD Rep on this site?
 
I've raised a case on the WD support website. To be fair not WD fault, UPS lost the parcel but just frustrating as I've now got to wait until WD investigate with UPS. In the meantime I've used my offline spare to replace the faulty disk to get the NAS up and going.
 
The thing is with a NAS, you need to rely on a good warranty backup to get a failed drive replaced quickly without hassle and preferably send the faulty drive back to some warranty dealer in the UK.

Western digital have a postal address in the UK and a replacement drive was dispatched in under 7 working days but in my case it looks like UPS have lost the parcel and it’s going to be interesting how WD deal with it now and how long they take.

I’ve had no reply to my case I raised with them yet and UPS tracking has not updated since the 8th meaning it looks like they have lost it.
 
WD replied to my open case and said they would escalate it but having had no reply I called them and again they said they would look into it.

I just looked on the WD support portal and they have closed my open case for it.

UPS no longer have any update or information on the parcel so I am in limbo land.

I will try calling their warranty support again tomorrow and try a stronger approach.

If WD just ignore the fact UPS have lost my replacement drive what recourse do I have against them? Smalll claims court?
 
Bit of an update, after calling WD warranty support, they have escalated the open RMA and asked me to provide a sworn statement and proof that the courier, UPS, has lost the parcel.

I managed to get a screenshot off twitter on which UPS owned up to losing it so sent this off along with the affadavit.

I then got an email notification that they have created an advanced RMA to replace the lost drive and also one from UPS to say they are launching an investigation into the missing one.

So looks like I might get my drive later next week.

I’m just lucky I bought an offline spare at the same time as buying the NAS, it’s paid off 3 times so far.

I wouldn’t like to run my NAS on a 3 drive raid 5 for over three weeks whilst waiting for an RMA
 
C-Roy said:
You've had to prrove a courier that WD used themselves had lost an item that they sent? Takes the **** that.
Click to expand...

Yep, I didn’t mind though as i’d already been in touch with UPS via twitter so just had to grab a screenshot, but I see your point. WD should be chasing the courier and getting the info.
 
I thought it was strange for UPS to lose a parcel like this. Well anyway my neighbour had a parcel delivery which I took in for them and the courier was UPS on the box label but the driver was in a plain panel van and not wearing any UPS uniform.

So I think they are using agency drivers for some home deliveries.
 
Dammit, I knew this would happen, another one of the WD 4TB remanufactured drives has gone degraded now. Has less than 80hrs power on time and riddled with bad sectors.

Had an email from WD about my advance RMA replacement anyway and I should receive that drive middle of next week so I can use this to replace the latest one that's gone bad.

Not having much luck with WD red drives
 
Bit of an update, just got the replacement 4TB drive delivered by UPS. They should have delivered yesterday but falsely claimed I was not in!

I've registered the replacement drive serial number on the WD support portal and noticed that the warranty expires on it 14th July 2018 whereas the warranty on the RMA drive was until 22nd June 2019 so I've had to log another support ticket.

It's passed the WD tools quick test so it's going in the Synology NAS to replace the drive with over 300 bad sectors so that can be sent off.

Just make sure guys you register all your WD drives on the support portal in-case like me, any replacement sent comes back with hardly any warranty.
 
darael said:
Do you know how hot your drives are getting? I am just wondering if your drives are getting too hot, because that's a bad run of drives you seem to have there. :eek:

I won't use Seagate drives, ever. Western Digital drives have been good to me in the past, but I still prefer Toshiba/Hitachi drives better than any other brand.
Click to expand...

No more than 30deg in the NAS

I can put the failure rate down to the recertified drives WD are shipping out as replacements.

My NAS rebuilt fully ok so running with 2 of the original drives and 2 recertified ones. Just sent off the latest bad drive so should get its replacement in a week or so then i’ve got my offline spare back again.

I would recommend anyone going 4 bay or above to have an offline spare as the WD warranty process takes around 2 to 3 weeks.
 
Just RMA'd a 1Tb WD Black drive which I used for storing my downloads onto. Got read errors but managed to copy off the data. Tested it on WD Diags and it failed.

I just got an email today with notification that a replacement is shipping out for Monday and they are sending a 2TB Black instead of the 1TB which is a bonus.

I was going to sell the replacement on ebay especially as I have already replaced it with a Seagate Barracuda PRO 4TB drive. I might still sell it if they send a recertified one.
 
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