First Chat
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Noello Jr Romero
Welcome to eBay Live Chat, my name is Noello. I'll be glad to help you today with your query.
Noello Jr Romero
I'm sorry to hear that this transaction did not go smoothly as expected. Don't worry I'll be happy to look into this for you.
Noello Jr Romero
Please bear with me for 2 minutes while investigating this matter. I'll be back shortly.
glenh279
thanks very much
Noello Jr Romero
Thanks for patiently waiting.
Noello Jr Romero
Upon checking your account, I can confirm that the buyer is claiming that the item is not as described and wish to return for a refund, in this case , since I confirmed that there is no case filed , you are not obliged to refund the buyer.
Noello Jr Romero
For now , I suggest you to communicate with him and make an amicable agreement.
Noello Jr Romero
As we always emphasise dispute resolution, the first option is for you to communicate with your buyer and still try to resolve the issue with them. Often disputes involving return request are best resolved through open and honest communication between members.
Noello Jr Romero
Also, in the event that the buyer filed a request, you may want to consider contacting us back so that we can check it for you.
Noello Jr Romero
You can find more information about Returns process here :
http://pages.ebay.co.uk/help/sell/return-process.html
glenh279
we can't, he says the part is missing (there is no way that is true, the part is in the photo, it was in the box, and the box was fully sealed. There is no way it could have fallen out)....he wants to return it
glenh279
if i accept the return, i will have a monitor that no only has been opened, but now has a part missing
Noello Jr Romero
I understand that, for now , kindly consider the options I have provided.
glenh279
what shall I say to him?
Noello Jr Romero
Glen, since you are the seller, you may consider asking him more information about the item and for his refund query.
glenh279
the item has a part missing, and he wants to send it back
Noello Jr Romero
I know that, Glen, I am afraid but we can no longer intervene for this transaction as there is no case filed. Kindly consider the options I have provided.
Noello Jr Romero
Is there anything else I can assist you with, or needs clarification?
glenh279
i will have to get him to open a case, than contact you again?
Noello Jr Romero
Yes, you may consider contacting us back once the buyer open a return request and you may also ask him to open a return request for this transaction.
glenh279
ok thanks i shall do that now
Chat Session Ended, Goodbye. (5010)