Any advice on what is going wrong?

Alloneword

Alloneword

Alloneword

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16 Oct 2008
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231
OK this has been a longggg saga for me, going on weeks and looks like no end in sight.

System specs are as follows:
Asus Z87 deluxe (latest bios, always updated)
Intel Core i7 4770K (no O/C on anything as of yet)
Noctua NH-C12P SE14 Top-Down CPU Heatpipe Heatsink with NF-P14 Fan
Started of with 16GB of Crucial basic RAM (part no: CT2KIT102464BA160B)
Corsair HX750 PSU
128GB Samsung 840 Pro SSD (C drive win 7 u x64)
256GB Samsung 840 Pro SSD (D drive win 7 u x64)
MS Intelimouse Explorer 3.0 USB mouse
Genius i200 USB keyboard

That is the hardware taken care of, the first problem i had was getting windows to install and for some reason this would only work when i took one SSD out of line and instaled windows on to 128GB first then connected the 256GB drive and installed onto the d drive when i was within windows.

However when that was sorted a new problem came round and that SP1 went in fine (most of the time) from the ISO i have, then i install the lan driver to enable me to go online and update via "windows updates" then after a few reboots windows would load and i'd be frozen out, now when i say frozen i mean i have no control with either the mouse or KB, on the KB i could not ctrl-alt-del, windows key done nothing and mouse was dead i'm working on the basis of no power to the usb 2.0 ports as mouse had no red laser on it, even taking them out and putting them in USB 3 still gave me no power.

I have gone through 4 or 5 motherboards, all the time Asus tell me to RMA, I have now reorder new RAM from Crucial (part number is BLT4C4G3D1608ET3LX0BEU) and thought that would sort it but no still the same issue of no power tot he USB 2.0 sockets.

It can't be the MB or the RAM, I know have a 2nd CPU on it's way to me to see if that is the issue, but i'm running out of parts to change, don't laugh i'm even going out on Thursday to buy another mouse in case that is causing an issue somewhere.

My question to the board have you ever heard of anything like this before? If so do you know how to fix it? Also any other suggestions are welcome, my PSU is supposed to support Haswell 100% http://www.corsair.com/en-us/blog/2013/may/haswell-compatibility-with-corsair-power-supplies

I'm just lost i'm even considering sending everything back any buying a poxy laptop, my system has been down for weeks and it's doing my head in, what am i doing wrong?

All1
 
Sounds like you're taking some drastic action swapping out core parts to fix the problem. First thing I would do is try different USB ports, if that didn't work try booting the machine without mouse or keyboard, and plug them in.

Again of that failed, try a different mouse and keyboard. These are all things before swapping out any parts. Sounds like it could be a driver issue, make sure you're getting drivers from the manufacturers website and not relying on windows update for chipset drivers which would give you this problem.

A final check would be to boot without any USB connected to rule out other device issues, I have a similar problem where if I boot with my USB hub turned on my mouse and keyboard doesn't work until login screen and sometimes even then I have to reboot to get it working. A right pain when over clocking as a blue screen stuffs me as I can't get back into bios without switching it off.
 
Juggern said:
Sounds like you're taking some drastic action swapping out core parts to fix the problem. First thing I would do is try different USB ports, if that didn't work try booting the machine without mouse or keyboard, and plug them in.

Again of that failed, try a different mouse and keyboard. These are all things before swapping out any parts. Sounds like it could be a driver issue, make sure you're getting drivers from the manufacturers website and not relying on windows update for chipset drivers which would give you this problem.

A final check would be to boot without any USB connected to rule out other device issues, I have a similar problem where if I boot with my USB hub turned on my mouse and keyboard doesn't work until login screen and sometimes even then I have to reboot to get it working. A right pain when over clocking as a blue screen stuffs me as I can't get back into bios without switching it off.
Click to expand...

Your right it is drastic action but after 4 or 5 motherboards, 2 sets of RAM, 2 different SSD's, 2 or 3 mice and KB (i have lost count) what's a guy to do? I have tried all the USB2 ports even went as far as using the ones via motherboard headers but that failed as well, also tried USB3.0 ports and again no power at different stages.

Can't be drivers as sometimes i don't even get to the point where i install the LAN to do windows updates and before we ask yes it is a legal retal version of windows not a dodgy download, your final point seems weird otherwise how will i gain access to the bios with no Mouse or KB connected, if i just plug mouse and KB in when windows login comes up seems mad and i dont want a mainboard that works like that, i'm off out to buy another PSU today to see if that works, also someone suggested running it outside the case which i will do tonight to test that and even tried it with just 4GB of ram still get the no USB power issue.

Yes it does sound a crazy problem but i think i have done everything i can but still can't fix this crazy issue.

All1
 
does sound crazy
im guessing as you have swapped so many motherboards you have had the cpu/memory refitted a handful of times

running outside case is good suggestion
removes possibility of it shorting on the case

and maybe also check voltages set to auto in bios?

does sound like a power issue or some kind, youve tried most other stuff
 
Unless i've missed it, did you check that your ram is on the certified list for your board?
What about compatibility of sata controllers between your SSD and board?
Asus used to use either jmicron or marvel drivers that bombed out quite a few SSD's......talking from experience here. :rolleyes:
 
Hello

Have you tried with just one ssd plugged in? Any reason why you have windows installed twice? Drivers could be getting installed on wrong disk as the system is confused? Long shot.
 
Mei said:
and maybe also check voltages set to auto in bios?

does sound like a power issue or some kind, youve tried most other stuff
Click to expand...
Every time i get a new board i have cleared cmos and only chnaged silly things like boot order etc everything does get left at auto, did try to buy one in PC world today but they are as much as a wet paper bag so had to come back and order one online.

Banzai_Joe said:
Unless i've missed it, did you check that your ram is on the certified list for your board?
Click to expand...
I didn't check if RAM was on any list or not i just went via Crucials web site that said it was compatable but i will double check that now.

Banzai_Joe said:
What about compatibility of sata controllers between your SSD and board?
Asus used to use either jmicron or marvel drivers that bombed out quite a few SSD's......
Click to expand...
Given my board is fairly mainstream and the same goes for my SSD's Samsung 840Pro's I can't see there being any conflict, i have googled several times for this issue and not found anything along these lines.

JJimmyJ said:
Hello

Have you tried with just one ssd plugged in? Any reason why you have windows installed twice? Drivers could be getting installed on wrong disk as the system is confused? Long shot.
Click to expand...
Hi JJimmyJ Sorry i didn't expalin myself very well from the onset, when i first started this build i had both SSD's pluged in but that itself was giving me a nightmare, so i tried just the single 128GB SSD (C Drive) and installed windows on to this, then i'd shut down plug in the 256GB SSD reboot back into C Drive (the one with windows on it already) then i'd fire up windows explorer and install another version of windows 7 onto the D Drive so i can dual boot, i do this in this way just in case D Drive dies for some reason i'm then able to boot into C Drive and copy of when i need from the D drive, does that make any sence?

In a nutshell i have tried single ssd and still freezes me out with USB power loss within a couple of hours.

Phew anyone have a 486 going begging......
 
I would look into your ram a bit deeper, even Google if anyone else is having problems with your board and crucial ram cos as far as I know, crucial has compatibility issues with Asus and gigabyte boards.
 
OK well i have always used Crucial and never been found wanting i did have them in my old x48 board, does anyone know for sure what RAM here works with my board if i have to i'll buy from here and send crucuial's back, but i'm about to take rig out of case and see if that helps any..

All1
 
Have a look on Asus website at the ram comparability list for your board, personally I love team group and g.skill, but again it may not be compatiable with your system.

On another note I had a look on Google at your Asus Z87 and crucial ram together, it's filled with people having problems.
 
have you run memtest86? any errors will crop up,

I have seen few issues with certain crucial memory on gigabyte boards but not sure if it carries over to asus
 
If you're running Windows 7 then your issue may be caused by the USB XHCI controller and the mode it is set to in your BIOS. The USB 2.0 and 3.0 ports are shared by this controller, however Windows 7 doesn't support it natively, thus your USB ports won't work if the motherboard BIOS is choosing to run the controller in XHCI mode without an appropriate driver installed.

Looking at your motherboard's manual, it appears that 'Intel XHCI mode' is set by default to AUTO. I would suggest you try setting this to disabled to see if this eliminates the problem, although do bear in mind this will limit all USB ports to 2.0 speeds (EHCI mode). If this does rectify the issue then I'd recommend you try setting the option in the BIOS to 'Smart Auto' instead, followed by downloading and installing the latest Intel XHCI USB 3.0 driver.

Might not be the cause, but certainly worth a shot.
 
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Well it's looking good so far folks, it's been out of the case (Fractal Design XL R2) most of the night and i have been able to install windows on both SSD's and updated to SP1 and done windows updates all without a hitch (SO FAR), going to bed in about 20 mins so will play with it more on Friday and post back with some news, maybe i should have invested in some of those paper washers years ago, i never used to bother just brass posts plonked motherboard onto those and screwed in, oh well i've ordered some anyway, thanks for all your help and suggestions so far guys i'm very grateful.

All1
 
hohum said:
If you're running Windows 7 then your issue may be caused by the USB XHCI controller and the mode it is set to in your BIOS. The USB 2.0 and 3.0 ports are shared by this controller, however Windows 7 doesn't support it natively, thus your USB ports won't work if the motherboard BIOS is choosing to run the controller in XHCI mode without an appropriate driver installed.

Looking at your motherboard's manual, it appears that 'Intel XHCI mode' is set by default to AUTO. I would suggest you try setting this to disabled to see if this eliminates the problem, although do bear in mind this will limit all USB ports to 2.0 speeds (EHCI mode). If this does rectify the issue then I'd recommend you try setting the option in the BIOS to 'Smart Auto' instead, followed by downloading and installing the latest Intel XHCI USB 3.0 driver.

Might not be the cause, but certainly worth a shot.
Click to expand...

When i looked in bios it was set to Smart Auto as default so i have no sety it too Auto just to see what gives.
 
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