Any BT engineers here? "High open" problem.

LORD APOCALYPSE

LORD APOCALYPSE

LORD APOCALYPSE

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Joined
18 Oct 2002
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High above the world
Hello.

Had many broadband problems the last week, checked all internal wires, router, replaced filters, tried different wiring configurations etc.

I phoned BT, tested line, was ok but noted slight crackling on line. Phoned pipex (sigh) and they suggested filters (which i already replaced) and to phone BT.

Ok, after all that, i'v finally isolated the problem. The dsl works when the phone is off the hook and only then. Directly connected router to test socket doesn't connect.

So, this off hook thing, am i right in thinking that this is caused by a "High Open" and how should i proceed? Should i just get an engineer out or is there anything in particular that i can look do?

Thanks.

:p

Edit: i should mention that this problem is most notable in damp, rainy weather, which would again surely point to the outside line?
 
Unless you can get BT to send someone out to deal with the crackling in the voice service, you have to get Pipex to get a BT engineer out. You can't speak to anyone at BT that can help with your ADSL.
 
So they have told me many times, but if i report it as a high open problem and say the fault is crackling on the line, it should fix the dsl if it's a high open shouldn't it?
 
They're unlikely to accept your diagnosis, but reporting (and getting fixed) a fault with the voice service might fix your ADSL.
 
Ok i'll do that.

Just to give you an idea of the difference in SNR:

Off hook (adsl working): 6-8db
on hook (adsl not working): 2147483647db

I'm assuming the on hook SNR is not normal. :rolleyes:
 
i had a load of problems with an adsl fault, my synch was going up and down from 3500 to 512 to 64 or not at all, had 5 openreach visits, they replaced the drop wire, went to the cabinet, they couldnt sort it said it was tough and the cable is probably damaged underground.

So i thought id ring bt and just say ive heard voices on the line and crackle, i hadnt,and didnt mention adsl at all,bloke came next day, said it was ok, i said thats odd, he said he could change the cable to another line at the cabinet and not the spair pair, back to the exchange, BINGO , sorted the adsl fault lovely. So one year of openreach for nothing.
 
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bobbyboy uk said:
i had a load of problems with an adsl fault, my synch was going up and down from 3500 to 512 to 64 or not at all, had 5 openworld visits, they replaced the drop wire, went to the cabinet, they couldnt sort it said it was tough and the cable is probably damaged underground.

So i thought id ring bt and just say ive heard voices on the line and crackle, i hadnt,and didnt mention adsl at all,bloke came next day, said it was ok, i said thats odd, he said he could change the cable to another line at the cabinet and not the spair pair, back to the exchange, BINGO , sorted the adsl fault lovely. So one year of openworld for nothing.
Click to expand...

Openworld...? Openreach? :eek:

You never know though, the fault could have shown up in PSTN tests but not ADSL tests, since they are a lot more intrusive and require a lot less guess work to get something done about it, i.e. there's either a fault or there isn't, whereas ADSL tests are touch and go sometimes (in my experience).
 
pennywise said:
Openworld...? Openreach? :eek:

You never know though, the fault could have shown up in PSTN tests but not ADSL tests, since they are a lot more intrusive and require a lot less guess work to get something done about it, i.e. there's either a fault or there isn't, whereas ADSL tests are touch and go sometimes (in my experience).
Click to expand...

openreach :-)
 
LORD APOCALYPSE said:
Edit: i should mention that this problem is most notable in damp, rainy weather, which would again surely point to the outside line?
Click to expand...
I had this for a while (in the pre-broadband days) and it led to the cabinet getting replaced on the road and the copper run from it to our house. Cleared up the line noise wonderfully :)
 
Get an engineer out for a PSTN issue, then feel free to tell him when he arrives about the ADSL and it seeming to be a high open problem.
He should know what you're talking about and be able to rectify it for you or escalate it to an engineer who can. If your lucky you can get an ADSL engineer the next day.
This is definately a BT cuicuit issue and the callout will be free.
 
PSTN = Public Service Telephony Network. Its the voice bit. They can plug a big fat fluke tester into the line and see exactly what's going on. Not likely to do that for ADSL
 
Skidilliplop said:
PSTN = They can plug a big fat fluke tester into the line and see exactly what's going on. Not likely to do that for ADSL
Click to expand...
Not true (I am an Openreach engineer) if you report an ADSL fault there is a good chance we will come and run a 'hawk pair quality test' which is currently the best test we can run i.e. it gives us the most detailed results/line stats. However, if the fault isn't on the outside line you will pay a £120 call out fee and £100 an hour labour rate. Also, if there is crackling on the line and problems are worst when it's raining then you most likely have a high resistance fault somewhere on your line, perhaps an open cable joint/broken insulation on underground/overhead cable etc
 
McHaMmEr said:
Not true (I am an Openreach engineer) if you report an ADSL fault there is a good chance we will come and run a 'hawk pair quality test' which is currently the best test we can run i.e. it gives us the most detailed results/line stats. However, if the fault isn't on the outside line you will pay a £120 call out fee and £100 an hour labour rate. Also, if there is crackling on the line and problems are worst when it's raining then you most likely have a high resistance fault somewhere on your line, perhaps an open cable joint/broken insulation on underground/overhead cable etc
Click to expand...

Sorry to hijack this thread but I think I might have a similar problem.

McHaMmEr if you could check my thread: http://forums.overclockers.co.uk/showthread.php?t=17954442

You might notice it is somewhat similar to this OPs problem. I'm not expecting you to come to my house and fix it but rather ask if you have heard of such a problem? and what would need to be done to fix it? (So I have something solid to say to the people on the BT fault services phone number).
 
That sounds exactly like my problem!

I still haven't phoned about it yet, as i'm 99% sure it's an outside line fault i'm still not sure whether to just phone bt and tell them crackling on line worse when raining etc.

Again connected wi phone off hook.
 
LORD APOCALYPSE I went to the BT website and filed a fault with my line on Friday.

Apparently over the weekend they have been fixing this and have rang this morning to confirm it is complete.

Link is here:

http://www2.bt.com/btPortal/applica...ntParams&oOJsp=&oPg=ftpd_hub&siteArea=con.mya

I also spoke to my ISP last week and they said they will be optimizing my line which will take 10 days. I know this MAY have nothing to do with it, but it seemed like it couldn't hurt to get that done too. I did this before I got in touch with BT as I was completly lost.

Just to add more to this I spoke to someone who is technically like minded and they told me it sounds like a fault with the exchange, possibly a wireing or a setting that is mixed/crossed when I use the phone. Eaither way I will report my results when I get home tonight.
 
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