Any Sky Unlimited (LLU) users - feedback please, esp Gamers/Heavy Users

Alexrose1uk

Alexrose1uk

Alexrose1uk

Soldato
Joined
26 Apr 2004
Posts
9,680
Location
Milton Keynes
Hi Guys,
Any feedback from other users appreciated!

I've just had Sky LLU activated on my exchange, and given the LLU status, and unlimited bandwidth regardless of time of day, I'm rather tempted.
That they're willing to offer me 6 months of the broadband for free if I upgrade my Sky package and take the necessary Sky Talk option is a bonus.

My key concern though is performance; I'm with Enta, and although I've had to switch to interleaved rather than fastpath for stability reasons, the overall service is good, although it must be said I'm on a long line, and only about a 3MB connection, I'm not expecting a massive improvement here.
I'm tempted to leave as not only does it cost me about £30 per month, but I've also had a shockingly poor experience with thier customer service recently which is going to CISAS next week if need be, and I'm rather dissapointed with them as a long term customer on this premises for a good 5-6 years+ now, not to mention that during the issues which culminated in the previously mentioned dissapointment, a BT engineer onsite mentioned that the exchange I'm connected to is running hot (overloaded), and potentially this could cause issues and some of the ones I had. As Sky LLU should mean I have to shift to thier equipment inb the exchange, theoretically this should avoid this problem at my exchange for the forseeable future.

Users in this household game, torrent (legal!,) stream video etc though, so the core performance of the line is relatively important, I understand Sky now have a gamer profile which should help produce a decent environment, but I'm still a little worried, due to the 12 month contract that I'll be agreeing to.

What have your experiences been on Sky LLU (Unlimited), and importantly, given the chance, would you go for it again?
 
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It's been very good. Been with Sky LLU for 4 years or so and have had no problems. I am a fairly heavy user I suppose at 50-100GB and tht doesn't even include the kids' usage. It's fine for games although being interleaved you do have an extra few ms to think about, although it seems you already have this.

When I moved house 2 1/2 years ago I took Sky LLU with me when I was under no obligation to do so. I could have gone with a different provider and it would have been so much faster to install.

I've not had much cause to contact CS so can't really comment on that too much. I do though contact them on behalf of my Mum regarding an email password issue. They just basically read through a pre-defined script assuming I'd not set things up correctly. Eventually they reset something their end and we were able to get it working.
 
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Never had any real problems with sky LLU, able to torrent any time of day at max speed, i averaged over 300gb a month at one point and received no letters . Gaming has been great too average around 40ms while play source games on UK servers, would highly recommend!
 
Was with sky for over 2 years and had a shocking experience,ive got a bad line and had to call sky many times and their CS is by far the worst ive ever had to deal with,tier two is ok if you can get the indian call center to transfer you to them but in the end i just left because 1st line CS is truely aweful,i changed to o2 , ive still got a bad line but o2 are more than happy to help when ever i have issues with it
 
Been with Sky LLU over 5 years and no problems. Am on the unlimited package and there's no evidence of traffic management at peak times. Their network is pretty solid - I can't honestly remember any down time. Used by both me and son for gaming - again quite happy with performance.

I did start experiencing line noise about this time last year. Rang CS and as has already been mentioned 1st line support is offshore where they just go through the usual scripted tests. Was then transferred to 2nd tier which is not offshore, did a couple more tests had sensible conversation and was advised that Openreach would be instructed to trace fault. Following day Openreach on my doorstep advising that fault had been traced to cabinet which had now been fixed. Same day got a call from Sky CS to check to make sure I was happy with outcome - which I was!
 
I had it for 2 years, was about 99% reliable. Very quick.

Would definitely recommend. No problem with downloads or gaming. Even the standard router was pretty reliable.
 
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I have just switch to sky from o2, o2 was getting expensive. Im in the 10 day Line stabilization stage. I like the look of the new routers fro seagams (or something like that) look like a sky box. lol

My first day has got me at 4mb down 506k up. :( I hope that picks up as I could get 8-10 mb with 02.
 
Sky LLU is great. Had it for about three years now and it's probably been down maybe three times in that time. No throttling, always full speed and compared to others it's also cheap.
 
I've been on the unlimited package for years - I can't comment on the gaming use but general performance and reliability has been good so I've no complaints. (And no complaints from them when I've taken the "unlimited" literally ;)).
 
Sky LLU at my current and previous property.
Last place was ~12Meg iirc, only one issue, faulty router which whey replaced after a bit coercing :p

New place ~16-19Meg not really been watching the line recently.
Last premises (house share) we did well over 600Gb a month regularly and never had so much as a warning. Not really noticed any throttling either.

Did have issues ping wise once, turned out I was using a crap wireless card :p I know wireless sucks but at the time i had no option
 
Hi have had sky since September last year although it took 6 weeks to get up and running its been fine since with an average of 15.7 on news groups and only went down once due to a local failure so on the whole very good
 
I've had sky since 2006, I sync around 18mbps & it downloads at 2MB/s. Works great and it's always fast, my line is noisey so router reboots now and then depending on the weather.

Only issue i've ever had was my ping was over 50 but after a couple of emails a guy from tier 2 rang me and after playing with a few settings he got it down to 25 and stable.
 
Got Sky Unlimited here, loving it, especially for the price.
13-15~mbps down
0.5-0.8~mbps up

Only ever had one problem and that was when upgrades were being done across the Sky network early last year, the one that screwed up the exchanges.

I'm hoping for Sky to take advantage of fibre sometime soon, because next year i'll be moving to whoever can give me the best upload.
 
I had sky a couple of years ago on a line which syncs at a similar level to yours - I think I got about 2.8mb. It was stable, and 'OK', but there was some fairly heavy interleaving on the line and my first hop was around 50ms.

At the time there didn't seem to be any easy option to disable interleaving though I have since heard you can ask them to reduce its depth.

Now with Be in a house much closer to the exchange and loving it.
 
No option of BE unfortunately, just Talktalk meant to be coming in anytime (and I've heard enough bad about to avoid) and Sky who have LLU enabled my exchange in December.

Thanks for your feedback all!
 
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Been with Sky Unlimited nigh on 3 years now.

Had a couple of downtimes all for about 5mins tops & during the night. I do all my TV/Movies online through services like Sky Go, Tvcatchup, Netflix etc all work flawlessly.

Torrents go at 1.4mb/s all the time, Gaming isn't too bad around 30 - 60 depending on the time of day.

All in all much better than I had with virgin cable before hand :)
 
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~ 18mb here for nearly a year, no slow downs and used over 800gb one month without complaint. I think it has been down three times for no longer than 5 minutes.
 
Sky has been really good here for me too, any problems have been caused by the aluminium wiring our estate has, something that isn't going to change anytime soon...
CS can be pants, but we have always managed to get there in the end. Download about 300 gig a month, no throttling or anything, a mixture of gaming, newsgroups, downloads, Sky on demand and Netflix
 
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