Anybody else having an awful time with Santander?

Deadbeat

Deadbeat

Deadbeat

Soldato
Joined
26 May 2009
Posts
5,415
I'm sat here at the moment with my brother, who's trying to transfer £60 into my account. Because it's the first time he's done it to my account, he had to go through extra security and a load of hassle for 10+ mins before getting through to someone who tells him he needs to speak to a different department. Crazy woman went to put him through, and he's been on hold for 15 mins or so. With my bank, Barclays, I can transfer money in 5 minutes including the time it takes me to log in to the computer and look up the number for telephone banking.

Just wondering if anyone else is with Santander, and if you have any issues with the service they offer?
 
Was with Abbey then it got taken over by Santander.

I didn't notice any down time and it all went smoothly. I've never had a single problem with them.
 
Been with Abbey for about 15 years. Not had too many problems with them, but their fraud department has a habit of flagging genuine transactions and ignoring fraudulent ones :rolleyes:


I'd switch banks if I wasn't so lazy :p
 
I'm not with santander anymore, we had a savings account with bradford & bingley for years, but when Santander took them over we had nothing but hassle. Couldn't access our account, interest wrong, all sorts of idiocy. Their customer service is a joke.

Anyway we closed the account and went to our main bankers HSBC, had no hassle from them in over 20 years of banking with them.
 
Just do it on e-banking, if he doesn't have phone banking numbers he's getting nowhere (you're lucky its a small amount), and quite rightly so, I used to work there and the amount of phone bank fraud I saw was unbelievable.
 
My GF is with A+L (well now Santander) and she somehow lost her card mid last week. She's been waiting over a week now for her new card and her new PIN has only just came through - apparently to get a new card it can take up to 10 working days which I think is appauling. She rang them up a couple of nights ago to complain and they said that it had definately been despatched already but she still tried to put a complaint in only to be told that someone from customer services would phone her back within 24 hours... they never did.

When I was with Lloyds, when my card got swallowed by an out of order cash machine it took me 2 working days to receive my new card.

Liam
 
Lloyds also have security checks if you add a new recipient - a box pops up on screen asking which number (of those they have on file for you) they can call you on, they then call and a recorded message reads out 4 numbers. You type them in and the recipient is added.

They send you a text as well, just to be doubly sure.

It works very well if they have an up-to-date mobile number for you.
 
7-10 working days on new cards is a santander thing, there's literally nothing you can do to get it faster, getting a pin number and a card only prolongs things.
 
I was with A+L and now Santander - I was told I'd be getting a new card in July. I'm still waiting.

I'm not bothered because my card still works fine thankfully.
 
Both me and my wife have A&L accounts (same branch).

If I transfer money to another bank (i.e. HSBC) it gets there within a minute but if I transfer into her account it doesn't go till overnight.

Queried this with them, somehow internal payments are slower than the new fast payment, crazy
 
The online banking part of Santander was pretty nice, easy to use and worked, it was the customer service (or lack of it) that got to me. They somehow failed to send me a bank card for about three months despite it being pointed out they weren't getting to me and that they were sending the cards to an address I hadn't lived at for over 2 years* - in the end I changed banks as that level of incompetence doesn't really deserve my regular custom although I did keep the account open as it's occasionally handy.

*nb in case anyone is curious I'd informed them of the change of address, I'd been receiving bank statements at my new address and confirmed with them multiple times what my correct address should be yet despite this they told me that there was no way the bank cards could be going astray - effectively calling your customer a liar is seldom a good way to mollify them when they're already annoyed.
 
You must log in or register to reply here.
Back
Top Bottom