Anyone dealt with abnormal final bills?

EDF CS has amazing hearing I'll give them that.

I was just about done writing up when an email appeared from the EDF CS manager saying they'd love to be my point of contact for escalation. Well ok :)

Deleted "to whom it may concern", put their name in and I hope they're senior enough to resolve it this time :p
 
Have you got any old bills from EDF at all? You might even be able to still login and download your old bils.

This is why I always log my meter readings regularly, despite having a smart meter. Although I've never had to use them to resolve issues with suppliers, sods law says I will if I stop logging.
 
CEOs love these

I remember years ago when what turned out to be a long term customer sent the CEO a letter with the 7 new pennies sellotaped to it. The note saying seeing as the company was clearly so desperate for 7p they would be choosing to move to another far more financially stable one the following year.
Turned out that some IT bod had been messing with some system conditions and had accidentally removed the minimum charge for mid term adjustments.
It cost a fortune firstly dealing with all the complaints, then dealing with tiny amounts of cash sent through the post (most sent cheques) applying the monies to the accounts even though they were never banked (cheques were binned, coins paid to a local charity)
 
darael said:
Have you got any old bills from EDF at all? You might even be able to still login and download your old bils.

This is why I always log my meter readings regularly, despite having a smart meter. Although I've never had to use them to resolve issues with suppliers, sods law says I will if I stop logging.
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They cut off my online account 2 years ago when the contract ended but it doesn't matter.

I was sent me a paper copy of everything going back to 2016 and I can see that when they installed smart meters they screwed up the gas so I got billed 0 Gas for the next 4 years and only charged for electricity.

The physical meter on the gas pipe recorded the entire time so when I put in the final reading after 4 years of their system writing 0's it threw a wobbly.

Isn't the end of the world whatever happens but it looks like they've invalidated the gas charges through their fault and 4k is worth some keyboard moaning. I usually do it for free.
 
To be fair this affair hasn't actually taken very long. Yes the billing etc goes back years but the actual complaining isn't even 2 months.

They were very regular in sending emails and even a text that they were still dealing with the complaint. Didn't actually say anything but were informing that it was ongoing.

Just now got a phone call saying the backbilling team had looked at it, applied backbilling rules.

And cancelled the entire bill :eek:

Just need to scribble in an email that I approve the outcome and am closing the complaint :)
 
Hotwired said:
To be fair this affair hasn't actually taken very long. Yes the billing etc goes back years but the actual complaining isn't even 2 months.

They were very regular in sending emails and even a text that they were still dealing with the complaint. Didn't actually say anything but were informing that it was ongoing.

Just now got a phone call saying the backbilling team had looked at it, applied backbilling rules.

And cancelled the entire bill :eek:

Just need to scribble in an email that I approve the outcome and am closing the complaint :)
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That’s great news :)
 
Had something similar to this recently with the electricity company over here - they decided that their meter was faulty and installed a new one, stating they'd make a recalculation and charge us for the previous 6 months when the meter supposedly wasn't working properly. I was expecting a bill of around £500, they instead sent me one of £5000 and wouldn't tell me how they'd calculated it. Took them to court and turns out they based their calculation on that fact that we have a decent sized house with a pool, and that was what they thought we'd probably used just by looking at the property - they didn't bother basing it on the reading from the new meter at all, so it was a complete invention. The judge dismissed the charge, but the whole process took months and everyone in the company was entirely unhelpful. I still can't believe they thought they'd get away with it.
 
Hotwired said:
To be fair this affair hasn't actually taken very long. Yes the billing etc goes back years but the actual complaining isn't even 2 months.

They were very regular in sending emails and even a text that they were still dealing with the complaint. Didn't actually say anything but were informing that it was ongoing.

Just now got a phone call saying the backbilling team had looked at it, applied backbilling rules.

And cancelled the entire bill :eek:

Just need to scribble in an email that I approve the outcome and am closing the complaint :)
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Let me guess, they claimed they were cancelling it "as a gesture of goodwill"...
 
Haggisman said:
Let me guess, they claimed they were cancelling it "as a gesture of goodwill"...
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Nope they just said the backbilling team looked at it, applied backbilling rules and came to the decision to zero all charges. That was all they said (and they wanted my approval to call the matter settled).

I had made it clear I was aware of backbilling in a written complaint but there was very little discussion, no one with the ability to make the decision ever talked to me, I was only ever asked for information and then told many many times that it was being looked at and sorry for the delay etc.
 
Hotwired said:
Nope they just said the backbilling team looked at it, applied backbilling rules and came to the decision to zero all charges. That was all they said (and they wanted my approval to call the matter settled).
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Fair enough, when I had a similar situation with NPower, they had the audacity to suggest they were doing me a favour by writing it off, rather than sticking to their legal obligations :rolleyes:
 
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