Anyone had luck with getting YLOD fixed Under SOGA?

yoyo50 · 28 Feb 2011 at 13:15

Got YLOD last week on my 40GB which will be 3 years old in march, and thought id just put it on ebay and put that towards a slim or such, but remembered about the sales of good act.

So i sent an email to GAME with my receipt attached, and waiting for the reply now expecting them to ask me for an engineer's report.

Is it really that easy :eek:

?

Cheers

andshrew · 28 Feb 2011 at 13:46

If you do a search here there have been a number of threads discussing this and the yellow light... from what I remember it would be your responsibility in the fist instance to prove to the retailer that the PS3 had died as a result of anything other than reasonable wear and tear, or damage caused by yourself. (i.e. that it had an inherent fault).

It will certainly be anything but easy!

Vonhelmet · 28 Feb 2011 at 13:50

3 years? SOGA won't be any use to you. Your beef is with the manufacturer now.

yoyo50 · 28 Feb 2011 at 15:14

Well thats not what ive been reading Here :confused:

Vonhelmet · 28 Feb 2011 at 16:40

yoyo50 said:
Well thats not what ive been reading Here

that site said:
This includes fitness for purpose and life expectancy taking into account the price paid and the nature of the item purchased. We believe that it is reasonable to expect a high-end consoles such as the Playstation 3 to last 5 – 8 years when used in the home environment with reasonable usage.

That's an arbitrary interpretation of what "reasonable" means. They say 8 years. Game might say 2 years. You're welcome to contest it in court, but there's minimal statutory basis there.

Surfer · 28 Feb 2011 at 23:25

yoyo50 read this thread

http://forums.overclockers.co.uk/showthread.php?t=18161961

dont worry - some people see the glass as half empty thats all

Vonhelmet · 1 Mar 2011 at 08:41

Was SOGA any good to all the 360 owners with RROD? Not that I recall. They all had to go back to Microsoft. I don't see things being any different with the Ps3, particularly when that is markedly more reliable than the 360.

Alpherah · 1 Mar 2011 at 08:46

SOGA is proportionate to the cost.

Guide line is basically, a £200-£300 item is worth arguing over if its just past its warranty, not years.

yoyo50 · 1 Mar 2011 at 15:58

Well, result got an email back few hours ago, asking for me some more details serial/fault etc, and spoke to them on phone they will ring me back with some reference and total console repair will come and pick it up!

Vonhelmet · 1 Mar 2011 at 17:20

yoyo50 said:
Well, result got an email back few hours ago, asking for me some more details serial/fault etc, and spoke to them on phone they will ring me back with some reference and total console repair will come and pick it up!

That's good news.