Anyone having issue with Netflix speed last few days?

APM said:
Any switches between your router and tv on your local network?
Click to expand...

1GB switch between router and my tv / pc.

PC downstairs is plugged straight into the router and the other TV is connected via wireless 6 feet away.

Issue is happening on them all.
 
Could be worth re booting the switch just to eliminate it from your thoughts?

It does sound like some kind of external to your LAN traffic limiting,maybe worthwhile running a wireshark or some kind of network monitor to tell you if the speed drops after a certain amount of packets has passed each time?
 
Rebooted everything in the house several times last few days.

Back to being stuck in 480 quality and fast.com averaging 3.6mbps tonight.
 
First morning this week where the issue seems to still be happening, struggled to get into 1080 never mind 2160 / 4k.
 
Glanza said:
DNS servers by default are Google 8.8.8.8 and Opendns? 8.8.4.4
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8.8.8.8 and 8.8.4.4 are Google's DNS servers. OpenDNS servers are 208.67.222.222 and 208.67.220.220.

Just out of interest, have you conducted any file transfer tests in place of the Netflix tests? This would indicate if it's "merely" a congestion issue or more specifically a traffic management issue.
 
On the local network yes, speed is running as it should.

Tested my download online with updates or installing games via Steam and that uses the full speed of my connection.

If there's another way of testing that may shine a light I'm all for trying it.
 
Darkstar said:
Instead of using traceRT try pathping. It will give you latency and packet loss per hop.
Click to expand...

C:\Users\Rich>pathping netflix.com

Tracing route to netflix.com [52.210.66.202]
over a maximum of 30 hops:
0 Glanza-PC [192.168.1.108]
1 ARCHER_VR900 [192.168.1.1]
2 145.255.242.254
3 185.24.14.201
4 slsf1-slby1.core.originbroadband.net [145.255.247.2]
5 slby1-slac1.core.originbroadband.net [145.255.247.7]
6 v112.core1.lon2.he.net [64.71.128.217]
7 195.66.225.175
8 54.239.100.28
9 54.239.100.41
10 54.239.42.86
11 52.93.7.162
12 52.93.36.51
13 52.93.36.58
14 52.93.36.171
15 * * *
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Glanza-PC [192.168.1.108]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% ARCHER_VR900 [192.168.1.1]
0/ 100 = 0% |
2 13ms 1/ 100 = 1% 1/ 100 = 1% 145.255.242.254
0/ 100 = 0% |
3 16ms 0/ 100 = 0% 0/ 100 = 0% 185.24.14.201
1/ 100 = 1% |
4 19ms 2/ 100 = 2% 1/ 100 = 1% slsf1-slby1.core.originbroadband.net [145.255.247.2]
0/ 100 = 0% |
5 32ms 2/ 100 = 2% 1/ 100 = 1% slby1-slac1.core.originbroadband.net [145.255.247.7]
0/ 100 = 0% |
6 38ms 2/ 100 = 2% 1/ 100 = 1% v112.core1.lon2.he.net [64.71.128.217]
0/ 100 = 0% |
7 24ms 1/ 100 = 1% 0/ 100 = 0% 195.66.225.175
99/ 100 = 99% |
8 --- 100/ 100 =100% 0/ 100 = 0% 54.239.100.28
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% 54.239.100.41
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% 54.239.42.86
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 52.93.7.162
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 52.93.36.51
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% 52.93.36.58
0/ 100 = 0% |
14 --- 100/ 100 =100% 0/ 100 = 0% 52.93.36.171

Trace complete.

KIA said:
Steam is multi-threaded. Try the Thinkbroadband speed test during peak hours, it'll show single-thread performance.

http://www.thinkbroadband.com/speedtest.html
Click to expand...



a lot lower on there than speedtest usually shows, wonder if thats the problem speed isn't actually what speedtest comes back with even though the routers sync'd at 70mbps.
 
Plenty of latency in hops 5, 6 and 7. Those are averages taken by pathping, so realworld performance is suffering on those hops which look like they are all based with the Origin core network and 1 hop out. Your sync speed isn't a factor here and can be affected by everything from ISP endpoint settings to street lighting :)

I suggest leaving WinMTR running for a few hours, grabbing the output and approaching your ISP again if the hops I mentioned above are showing consistently higher latency.
 
Glanza said:
a lot lower on there than speedtest usually shows, wonder if thats the problem speed isn't actually what speedtest comes back with even though the routers sync'd at 70mbps.
Click to expand...

Indeed. Speedtest.net is multi-threaded. You're experiencing the tell tale signs of congestion.
 
It does look like congestion. If you aren't in contract I'd be looking to change ISP.

Even my cheap and cheerful Plusnet connection manages to look like this and it doesn't matter when you test.

 
Ask a neighbour to run a speed test. They need to be on BT, plusnet, or one of the many providers that use BT wholesale backhaul (not Sky, TT, Voda).
 
Not sure why a local switch reboot is being mentioned when it's clearly ISP congestion, highlighted by the fact it works fine via VPN in one of the first posts on the thread.
 
Still been the same over the weekend, Speaking to the ISP on Saturday left me annoyed so I've put a formal complaint in now regarding this and how the staff so far have dealt with it / me.

If it's not sorted within the next few days I'll be moving to another ISP.
 
Still having the issue, my throughput in Netflix at home is the same as fast.com where it'll be 4/5 mbps. Checked throughput whilst at work and that is at 36mbps the same as fast.com .

Defiantly feel it's a routing or capping issue. Rang them regarding my complaint as not heard anything from them even including a response to say they've received it. Manager is supposedly ringing me back later today.

Turning into a right farce, tempted to just stick a order in with another ISP and move now and get Origin to write the cancellation fees off due to service not being provided.
 
Still having problems, Origin finally got back in touch last night and want me to plug into the master socket then rerun the tests.
 
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