Anyone here on TitanADSL?

  • Thread starter Thread starter Deleted member 651465
  • Start date Start date

Deleted member 651465

Deleted member 651465

Hey all,

Currently with ADSL24, but I'm looking to switch because I've had a bad experience with them.

Anyone here with TitanADSL? They're currently number 2 in the ISPreview list, and they have the same caps as my current ISP (which is nice).

Just wondering if those who are with TitanADSL could post some screenshots of the broadband control panel? It sounds sad, but with ADSL24 it's easy to make changes to interleaving and modify account details on the webpage, so I'll need something equally flexible.

Tried to search, but couldn't find a conclusive list of people who use them, just a load of people using UKFSN :p
 
Titan and adsl24 are both entanet resellers hence you will be using the same network.
adsl24 has a fantastic control panel which i think is the best out the lot of the resellers.
 
Aye, my problem wasn't a network one.. ADSL24 just decided that they'd charge me for the BT engineer visit when I did log a fault ticket.

Left a bad taste, so I was wondering if TitanADSL were worth a shot.

Have you used Titan daveyp?
 
nope i used to be on adsl24 my self but have a nice 20mbs cable connection.
ps did you ask adsl24 why the charged was put on their if no bt engineer came to your house. or if you are still unsure then give both isp's a call and get the low down from each of them.
 
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I've successfully argued 3 £120 engineer chargers with BT. Even if you do change, it's probably worth following up if you're in the right.
 
Well I've just sent a lovely email to Entanet to dispute the charge.

The engineer did call, but only because it was advised to ADSL24 (on the fault report) that an engineer visit is advised.

The fault was fixed before he showed up (took him 3 days) and now they want to charge me, even though the problem reoccured last night.

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I tend to go the phone route to dispute things and if that fails, recorded delivery letters to managers. It's a bit of an awkward one when it's the ISP passing the charge but it should still be doable.

I presume you didn't at any point request the engineer visit from what you've said? Even if you did and the line tested okay, you can use the fact that it's still faulty to argue that the engineer didnt' do their job properly. Also ask for a report on what work they *claimed* they did. I had one claim that they installed a new master socket when they didn't...and another insist on moving the socket + installing a new one when the problem was at the exchange. Actually tried to charge me £200 for the time and install at that point....that one took a recorded delivery letter to acomplaints manager to resolve :/
 
Can you email me dude? (details in trust)

They arranged an engineer, but they left me a voicemail so I had to call back to confirm a time. They were very dismissive on the phone last night.

The first chap I spoke to was understanding, but the other guy was like a blame-machine. "PC, modem, your line, BT exchange issue" I can garauntee the computers and the modems, but I couldn't argue the line or exchange because obviously, that would suit me and he was having none of it.
 
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