Anyone on BeFibre?

[dlknight]

Just ordered this for my mother's house with the BeTalk package.

BeFibre 200
BeTalk

Works out about £27 per month after sign-up offer.

I'm still on FTTC where I live but luckily close to the cabinet (I live in a tiny village/hamlet), so get the full 80/20.

No dates on FTTP for me but the Openreach site says they are building in my area this year...

Anyone else on BeFibre?

 

[Strikeforce]

I think they are the same company as Zzoomm now, running on the FullFibre network.

I'm with Zzoomm and they are okay. Emailing support can take a few days to get a reply, but otherwise it is stable and fast.

 

[dlknight]

I wish I'd never ordered BeFibre

The installer came out on the 30th June and ran a fibre cable from the telegraph pole to the front of the house and installed the two boxes. He said there was a fault on the connectors at the telegraph pole and would log it as a ticket.

We were given no instructions for the hub and have no connection information etc for the WiFi, nothing is printed on the hub at all.

Since then I've heard nothing but now have two green lights on the box, one light was flashing previously.

I've called BeFibre several times, each time the agent doesn't seem to know what is going on and promises to escalate to the installations team, and then I don't hear anything more.

I've logged a complaint via Resolver but looks like it is not going to get any kind of response.

I guess the next step is to ring and cancel the order and find another provider with better support!

Anyone else had a similar story?

 

[MartinPrince]

I wish I'd never ordered BeFibre

.....
Anyone else had a similar story?

My close friend has recently gone to BeFibre though his experience was the polar opposite to yours.

The installer was good and changed a few things at his request. The only issue he was having was that he was only getting ~60Mb download on his phone instead of the 200Mb but I worked out this was because the default setting on the supplied router, like many, is to unify the WiFi and his phone was only connecting to 2.4Ghz.

Once I logged in and split the 2.4Ghz and 5Ggz then all was good and he's had no issues

 

[dlknight]

I reset the router when I was at my mother's house over the weekend and now have 3 green lights on the ONT. I believe this means that the fibre connection to the exchange is good. However now have a red flashing light on the router and after connecting to the WiFi it shows a button to activate, when clicking you get a username and password prompt which doesn't work with my BeFibre username / password. After doing some googling it appears that BeFibre haven't activated my service yet which will remove this prompt. Another couple of phone calls to their terrible support line, again none of the agents appeared to know of the problem (do they not have a knowledgebase setup with known issues and a basic flowchart). Asked to speak with UK support but got told they aren't able to connect me and don't have the UK number. So now the agent has booked another installation (even though the hardware installation is complete), so will be interesting to find out what the engineer says when they come out again.

So this is a warning to anyone else considering BeFibre / Zoom - don't do it.