Hi guys, this is my 1st post & apologies for it being a bit long-winded.
I registered just to warn anyone thinking of using this company (pro......shop) to do their homework very well!
Before I start, I know there must be many happy customers & i'm not trying to start an argument, just to give you a few facts & hopefully negate potential problems. (overclockers is on the 1st google page when checking them out, hence the reason for registering after seeing this thread)
Be VERY careful with this company! They are NOT UK based as they lead you to believe, apart from a rented office & phone line in Carlisle, they are based in Kowloon.
They are not paying the same business taxes & VAT as most kosher suppliers are, hence the savings on cheap imports.
YOU are liable to pay the import duty & VAT to HMRC if your purchase is stopped. (you are legally the importer, they are only the supplier) which would more than negate any savings. The chances are slight (although they are starting to tighten up on this lost revenue & practice of labelling goods as lower value items & toys) but you need to be fully aware.
They even point out it is your responsibility, in capital letters, in their T&C's under `conditions of use`.
Most products are grey imports & contrary to what they say, their 1yr only warranty is just nowhere near as good as the manufacturers' own. Indeed some manufacturers won't even touch a product for warranty work if supplied via this (or any non EU) company. I've checked!
Any warranty work will be via their repairer, hence the missing warranty papers which really should be provided with all products.
Also check any purchases you receive, or have received from outside the EU with the manufacturer by trying to register it & see if they give it the all clear.
Some imports from Asia have had forged (not incorrect, but FORGED) serial numbers & also some products actually seem to be `used` & not brand new at all.
Do not be tempted to purchase by BT to save the odd couple of % & give up any legal protection, pay by credit card!
They also scour negative reviews on sites & threaten legal action if the post is not to their liking to get them removed, so i've kept this post to facts only & not posted specifics about my dealings with them in order to not give them reason to have it removed.
You really have to search fairly deep through many weeks/months of OTT reviews to find the issues from others, or ask on a specific site, eg for cameras go to a photography site.
A couple of so called independent review sites allow hundreds of `reviews` on them but don't insist on purchases, so imho, as well as fake reviews + removing many serious negative reviews, they shouldn't be taken too seriously.
BUYERS PLEASE BEWARE!.
Hope this post saves at least 1 more unhappy purchaser.
Thanks for reading.
PP
Edit. link added just to show that folk aren't always aware they aren't UK based;
http://www.reviewcentre.com/Online-...tm_medium=email&utm_campaign=Comment_Approved