Anyone used ProCameraShop.co.uk

I think some companies import to a UK office and then ship it to you from there which is why they guarantee no import tax or VAT.

I've just ordered another D7000 from *******. It was £517 as I paid by bank transfer and has a 1 year warranty. The cheapest new ones I could find in the UK from a reputable brand was arpund £700. Yes you do have to send it back to them if it is faulty but after saving so much if you are unlucky it will still be cheaper. I will let you know how this ones goes.
 
ScarySquirrel said:
So you don't get a warranty? Personally I wouldn't be dropping cash on a new camera without a warranty.
Click to expand...

You get the same warranty that you get with Digital Rev and Panam0z in that it is direct with the seller not the manufacturer.

How good they are at during any waranty claim I couldn't comment on as I fortunately didnt need to find out.

Various online sources suggest they are quite poor and should I have the opportunity again I wouldn't use them, purely because Digital Rev & Panam0z are cheaper and seem more reputable.
 
londonbairn said:
There have been instances with other firms not just these guys with fake serials.
Click to expand...

Yes there have been the odd instances, BUT, DR & pano*** were apologetic & very efficient sorting their customers out, unlike pro.........p who have denied responsibility & even accused their customers of tampering with items! :eek:
I also haven't heard of DR & pano*** getting negative reviews deleted?
 
ManCuBuS said:
You get the same warranty that you get with Digital Rev and Panam0z in that it is direct with the seller not the manufacturer.

How good they are at during any waranty claim I couldn't comment on as I fortunately didnt need to find out.

Various online sources suggest they are quite poor and should I have the opportunity again I wouldn't use them, purely because Digital Rev & Panam0z are cheaper and seem more reputable.
Click to expand...

Oh I see, thanks for clarifying.
 
I've always been sceptical of the claim that goods are sent out from their `warehouse` in Crawley. (especially when they point out in capital letters in their T&C's under `use`, the buyers responsibilities on importing grey items)

I just came across this info posted on a site-

"It actually looks like proshop's so called `warehouse` is an international logistics groups handling facility, where they just sort parcels and send them on to their final destinations & not their warehouse at all.


ProCameraShop Return
International Logistics Group
C/O Smart Choice
Unit 2D Gatwick Gate Ind. Est.
Lowfield heath, Crawley
RH11 0TG


I wonder if they legitimately import the stuff from Hong Kong by paying our country all the import duties & taxes Due? "
 
Does it really matter? That is just a company that offers outsourced warehousing and courier services, which Procam probably use, nothing dodgy in that. As for paying our country for import tax etc I really couldn't give a damn if they don't as long as it means I don't have to pay more for the product. Also they don't just get there stock from HK, but other channels too.

I've bought two items from them recently, fast delivery, great service and more importantly fantastic price.
 
I used Pro Camera Shop in November last year to buy a Canon 5Dmk3. I used the bank transfer payment option and saved about £75. I wasn't informed of any income tax or the risk of having to pay it, I wasn't charged this fee.

Unfortunately the camera had a scratch in the viewfinder and I had to send it back. It all went smoothly and I received a replacement camera once they had identified and accepted the fault.

This is where I had to send it:
ProCameraShop Return
PJ Camera Repairs ltd
10B Watlands View
Porthill
Newcastle-under-lyme
ST5 8AA

I can definitely see why people would have alarm bells going off using them - sometimes emails had broken English, dodgy way of paying via bank transfer and it is a bit naughty selling imported kit and not making it obvious... but I had no problems with them, they even refunded the £25 insured postage fee for returning the camera to them.

I probably would use them again if they had the cheapest price.

That does sound a bit rubbish about threatening action over bad reviews though, may put me off them.
 
lemonade said:
Does it really matter? That is just a company that offers outsourced warehousing and courier services, which Procam probably use, nothing dodgy in that. As for paying our country for import tax etc I really couldn't give a damn if they don't as long as it means I don't have to pay more for the product. Also they don't just get there stock from HK, but other channels too.

I've bought two items from them recently, fast delivery, great service and more importantly fantastic price.
Click to expand...

Legal & tax issues aside.

It would appear that the 2nd address above is a repair shop, so if a customer returns a faulty camera, lens etc & gets a refund, it looks like it probably isn't returned to Hong Kong.
What then happens to this repaired/refurbished item?
 
PhotoPixels said:
Legal & tax issues aside.

It would appear that the 2nd address above is a repair shop, so if a customer returns a faulty camera, lens etc & gets a refund, it looks like it probably isn't returned to Hong Kong.
What then happens to this repaired/refurbished item?
Click to expand...

it doesn't look like anything of the sort your making a lot of assumptions ,if there was a café next door would that mean there wrapping the parcel in bread to post it ?
are you registered under OldCarlos on tp forum by any chance?
 
Last edited:
PhotoPixels said:
Legal & tax issues aside.

It would appear that the 2nd address above is a repair shop, so if a customer returns a faulty camera, lens etc & gets a refund, it looks like it probably isn't returned to Hong Kong.
What then happens to this repaired/refurbished item?
Click to expand...

They provide an in house repair for obvious reasons, either they out source that to some uk base camera shop or something. What happens to that item? Could be number of things they can send it back to the original source, sell it off to the camera shop, sell it off on ebay, or worse sell it back on their site, which I hope not! So far I haven't received any return or dodgy item and their service hasnt been anything to worry about, not really any different to more established grey importers like digitalrevs.
 
No, Carlos isn't me? Are you registered on dp?

What's bread got to do with anything?

I'm just asking questions really.I thought this was a forum for discussions.(photo related)

After incidents of used goods, fake serial numbers etc (from a few non EU suppliers) being supplied to buyers in the UK, then Colourjam telling us where he had to send his return too I wondered if this could maybe explain why, or even if, some suppliers keep them in the UK?
 
PhotoPixels said:
No, Carlos isn't me? Are you registered on dp?

What's bread got to do with anything?

I'm just asking questions really.I thought this was a forum for discussions.(photo related)

After incidents of used goods, fake serial numbers etc (from a few non EU suppliers) being supplied to buyers in the UK, then Colourjam telling us where he had to send his return too I wondered if this could maybe explain why, or even if, some suppliers keep them in the UK?
Click to expand...

so apart from d.r incident that was sorted by them what other suppliers had fake serial numbers (I just ask as you say a few and that's the only one ive heard of)

dp?

I've seen more cases of used goods reported from uk suppliers (never been on the receiving end myself though, well I have with computer bits ).I guess that's from people trying it out in the shop and the shop not then selling it as ex display
 
niko, dp - dpreview. Thought you might have been a poster off there.

I've seen a few posts in the past, but can't remember where exactly, or find them now! (possibly removed?)
I think panomoz were mentioned too, but can't remember if it was serial number related, or not new.
Searched google 1* reviews (I know they are outnumbered by higher scores, but still shows up some issues)
https://www.google.co.uk/products/s...op.co.uk&cmi=27624898532737024&rate=1&start=0

Also found this which hasn't been deleted-
http://www.ripoffreport.com/procame...ideo/carlisle-uk-and-hong-kong-othe-d0ee0.htm
 
Last edited:
These companies all avoid vat and import tax in order to bring in the low prices. It's looking very likely that P*****z are going to be dealt with by HMRC, so with them out of business any warranties will be useless now. If the savings are massive then it may be worth the risk to you, otherwise it's a safer bet for an established HK retailer or just use UK. I've got a few Sigma lens purchases lined up, and they'll all be purchased in the UK...
 
Rojin said:
. It's looking very likely that ******* are going to be dealt with by HMRC,
Click to expand...

Good and hopefully digital rev soon too. It always makes me laugh when people on these forums spend half their lives moaning about benefits and benefit fraud but are more than happy to avoid paying duty/tax when it suits :D

I emailed Dr and they assured me they paid the relevant taxes and duty. I was naive.

That said the manufacturers are to blame as well, offer better warranties to make it worthless importing or get much stricter on warranty work.
 
I cant see it being mentioned yet but kerso over on TPforums has a good rep and is now running from his own website flashcamera, his pricing is somewhere between UK and HK. Imported from the USA I believe but with legit UK warranties.
 
You must log in or register to reply here.
Back
Top Bottom