I doubt I have ever spoken to her I'm afraid. Being in Treasury we very very rarely have any contact with the branches (and even when we do it's normally the branch phoning us when they should be phoning some other department!) The branches operate on the retail side of the business, but Treasury is wholesale (inter-bank) stuff, so we're not really closely involved.
I don't think I've ever spoken to anyone working in the Wolverhampton centre, or any of the staffs branches come to think of it.
So who is she then. A regional manager or similar I imagine?