anyway of seeing size of queue for cards

[queamin]

I was never anything but polite and cheery with them, and they were the worst people I ever spoke to in customer service, clearly no shizzle given, worst cu experience ever, fortunately I wont ever have to repeat it haha.

Well looking at some of the posts on the forum, I would be sick and tired answering the phone all day.

EDIT:- not aimed at you by the way.

 

[PrincessFrosty]

I want to pre-order a 3080 (yes i did at launch but it was such a disaster that i couldnt afford to have £800 out of account without a product I didnt know would come)

is there a number on the queues?

A source on the OCUK discord said they were deliberately hidden to prevent people from queue jumping which would cause mayhem. But you can infer rough lengths from the unofficial spreadsheet that is tracking orders here https://docs.google.com/spreadsheets/d/1nqzTL2tEIl5FLQqZLdTeJ2iLAOBR-yVURCgbsTn5LSU/

It's hard to say precisely but some of the queues are over 1000 and general consensus now is that you're looking at well into next year before you'll be able to get anything. We were told by Nvidia supply would "ramp up" by now, which it has not, and if things stay this way you're looking at probably Q2 2021 before the queues clear. I'm hoping we'll see lots of user cancellations when the big navi cards launch to helps spread the demand across more products but the rumours for them are they'll have a massive shortage as well.

 

[Tiny_D]

Well looking at some of the posts on the forum, I would be sick and tired answering the phone all day.

EDIT:- not aimed at you by the way.

None taken , and yer you have a point, however this is the department they work, it's down to the lead to manage that and keep a smile on the faces, sounding interested and when a customer call's make them feel important (Even though the customer is never right). Because if you dont? You loose to the competition who does.

Honestly my personal view outside in, is the whole company is still run with a small company mentality, perhaps it grew faster and never really evolved. The worlds changed drastically even in the last 12 month's, I'm sure there are staff at OC who lost sleep the last few weeks over this and feel they gave it their all, and yet the optics outside their bubble are still actively griping with some contempt.

The fault for that lays squarely at management things could and should have been done differently what ever way you spin it there is allot of public perception of none returning customers. And before you ask me the magic bullet and what should have been done differently? I'm not being paid to give that information so no. Im a customer this is my cs experience with OC, millage may vary though looking at the forums Im far from alone, doesn't matter what they did before, matters what they did today.

It doesn't help they look to be still actively shooting themself in the foot with pricing, it stinks of scalping and they do it openly that leads you to wonder what goes on behind the doors.
Really is short sighted management.

 

[3080Less]

Well looking at some of the posts on the forum, I would be sick and tired answering the phone all day.

EDIT:- not aimed at you by the way.

When i spoke to the first guy i said about i know they are busy cos of all the mess in the forums here and he said something along the lines of "yeah people like to phone up and use us a emotional punchbag" and i know the prob i had was nothing to do with the guys answering the phone.

 

[PrincessFrosty]

The fault for that lays squarely at management things could and should have been done differently what ever way you spin it there is allot of public perception of none returning customers.

This. Management could have avoided a lot of these problems had they simply managed expectations better. What they should have done and what they should be doing now is putting a warning on these product when you add them to your basket that says quite frankly that:

1) This is a pre-order to queue for future products that have not yet been manufactured.
2) The queue is first come first served.
3) We take payment up front but it can be refunded on request.
4) There is no known ETA for delivery but it will likely be 3 months.
5) You will be emailed your queue position weekly, no other updates will be provided.

And you should have to tick a box to confirm you've read this and agreed to those terms prior to buying. That would have solved 95% of the problems they've had, it would have avoided the review bombing they got on trustpilot, the whining on the forums and all the drama. As well as overloading their own customer service and all the horrible knock on effects that has to other customers trying to use CS for other things.

In some sense it's really annoying that people behave in this way, that you can have the same situation with the exact same circumstances (same product, same wait, same cost, same number of updates) but priming peoples expectations one way or another can lead to extreme difference in outcomes. But it's just the way the emotional system works, you set a goal in your mind (I want a 3080) and then anything that pops up that is an apparent impediment to you reaching your goal triggers a burst of negative emotion. if you prime expectations at the start that there's going to be a long wait then that is integrated into the goal and so the wait isn't a problem.

Even if they don't know the psychology behind this, most managers have some training in how to manage expectations of both their own staff and their customers because it's a fairly easy way to keep them happy with little or no extra cost. And most smart managers know that while telling customers a harsh truth up front will drive away some customers (who will only go elsewhere to find the same problems) it's generally better than having them fooled into joining a queue and then ragequitting and boycotting your business or talking crap about you.

 

[Ashley Fletcher]

Yes

 

[roy_g_biv]

The prices OCUK are charging for cards is honestly disgusting, I've seen 30 series cards cheeper on ebay than on this site, they even hiked the price of the new ryzen cpu's a few hours after the launch. I was in the queue over at Scan for two 3070's but after checking CCL a few times between 12 and 3 I snagged two in two days last week for good prices. They don't take pre orders and it's first come first served, they seem to get stock from different aib's most days of the week, I saw gigabyte 3080's in stock today at lunch time. If you are prepared to give OCUK your money for a 3080 you may as well buy one off ebay.

You may well get a warning or ban on your very first post - check the forum rules

 

[ttaskmaster]

i couldnt afford to have £800 out of account without a product I didnt know would come

Then how could you afford to have it out of your account even if it were delivered tomorrow?

 

[gpuerrilla]

This. /snip.

Agree with you on this, whats disappointing is the plethora of people jumping in with both feet then complaining like mad, only to share they have multiple orders over various sites thus adding to the lack of stock issue...