AOC Rep on forum?

Webster

Webster

Webster

Associate
Joined
19 Dec 2005
Posts
1,504
I have had three replacement monitors in the past week.. all with issues.. some worse than others.

AOC seem to have a repair centre through another company in the UK and not much else.

Is there a rep on here at all that could help?
 
Finally got this sorted - had to swap 3 screens, 4th arrived and they sent me the new model without the issues. Happy with the final result.:D
 
Slam said:
Just spotted this thread, I'm due to receive my second replacement monitor later today. I have the 32" freesync VA panel monitor. The replacement unit had a damaged stand and damaged panel. When I rang the repair centre they sounded quite surprised and apologised. I thought I was just very unlucky but maybe their quality control is just generally poor
Click to expand...

My experience is when I email - only 'Courtney' replies and it's always - OK we can send a replacement tomorrow.

I had to call a few times to chase emails / replacements - my experience was that some staff are more knowledgable than others, some refuse to do anything apart from send a replacement. I managed to get a male guy on the phone who apologised and sent out a new panel - this happened to be the new model and all is good.

One of the three replacements was my original (same S/N) that they had repaired but sent back and it had thunderbugs under the screen. Seemed to be no Q/C. One screen the blacks were green :D

I hope you get it sorted, be persistent. Aside from the QC the replacement service is good, panel arrives and they take your old away so no downtime just the hassle of unplugging etc.
 
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