aol problem

[eracer2006]

weve been paying for the aol gold package, which is 2mbit, since weve got broadband, to find we are capped to 1mbit.

i rang them up and they told me my line doesnt support anything more than 1mbit, however it said 2mbit when we bought it, and everyone else who lives near me is on 4mbit or even some on 8...............

so basically aol is ripping us right off ? anyway they said they would "uncap" it within 10 days, 3 months ago, no change.

router says :

ADSL Link Downstream Upstream
Connection Speed 1152 kbps 288 kbps
Line Attenuation 55.0 db 29.5 db
Noise Margin 26.8 db 24.0 db

any ideas please ?

 

[LoadsaMoney]

Definately ripping you off if your line doesn't support the 2mb, phone them up and tell them to drop it back to the Silver price plan (which is the 1mb) seen as thats all you can receive (according to them) or tell them to take the cap off and give you the 2mb (if you can indeed get that), as they'll be charging you for the 2mb Gold service, but only giving you 1mb

Those stats of 1152kbps and 288kbps are only 1mb speeds.

 

[Fothsn]

I can’t personally see what the problem would be going to 2Mbps, you stats seem to indicate you could receive 3-4Mbps, you SNR is 24 so that should give you plenty of leeway, seeing as the new AOL FUP & contract is coming into place it would be a good get out clause for you to look for a ISP that will put you on a 2Mbps line.


Just my thoughts




Edited: tolien is spot on regarding the max comment ive edited that part out , The 2 Mbps service has a loss limit of 43dB so any attenuation figure over that is going to suffer from some sort of connection/sync problems. Its your choice move to a ISP that will offer 2Mbps or stick with AOL.

 

[tolien]

Your attenuation's too high for fixed rate 2Mbps, but you wouldn't have a problem getting 2Mbps (and you'd almost certainly get more) on Max.

The 2 Mbps service has a loss limit of 43dB so any attenuation figure over that is going to suffer from some sort of connection/sync problems.

No you won't. It's just an artifact of the fixed rate system, which could really have been put to rest with a better implentation of IPStream Max.

 

[eracer2006]

so aol is right - i cant get fixed 2mbit ?

 

[tolien]

Yes.